Solved MSOutlook Appcrash

D

dexelprep

Member
Hi, Outlook (OfficePro 2007) opens and briefly displays diary events etc, but then crashes about 30sec after booting and, it would appear, during the process of sending outbound email. My inbound email is received but obviuosly can't be accessed because of the short 30sec window.
Some interventions I've tried:
1. Uninstall/reinstall MSOfficePro (twice).
2. Run Uniblue registry fix (twice).
3. Run Scanpst (twice).
4. Ensured no disc space issue.
5. Terminated other apps to create as stand-alone as possible in case of contention.
6. Checked web and seen that similar issues occured fairly far back (2008/9) but no new resolution offered.
Any useful assitance is welcomed.
O/s=Vista Home Premium (32bit).
Abterm msg:
Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.4518.1014
Application Timestamp: 4542840f
Fault Module Name: OUTLFLTR.DLL
Fault Module Version: 12.0.4326.0
Fault Module Timestamp: 44c81343
Exception Code: c0000005
Exception Offset: 0004acff
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 7177
Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033
 

My Computer

System One

  • Manufacturer/Model
    Fujitsu Siemens Amilo LI 1718
    CPU
    Intel T2130 @1.86gh
    Memory
    2G

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Tks. Went back to before an autoupdate of Windows by MS. When I started Outlook without web connectivity it holds it's own. However, once I connect again and it starts to send mail it crashes again.
 

My Computer

System One

  • Manufacturer/Model
    Fujitsu Siemens Amilo LI 1718
    CPU
    Intel T2130 @1.86gh
    Memory
    2G

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Did the clean boot trick and after reboot Outlook still crashes after kicking off the receiving email process. Just to confirm, by itself it appears to be ok but once it starts to receive mail it crashes.
I have also in the interim downloaded Windows updates to ensure latest.
 

My Computer

System One

  • Manufacturer/Model
    Fujitsu Siemens Amilo LI 1718
    CPU
    Intel T2130 @1.86gh
    Memory
    2G
Try in safe mode
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
A stuck mail could be the problem since I have an increasing inbox with the same two emails recurring. OL97 instructs to run Inbox Repair (scanpst?) which I've done previously.
In the interim, I've archived emails to created more space (just in case) and deleted a bunch of recurring incoming mails (jic); checked that ISP server is ok to ensure we're looking at a local issue. Mails are still being forwarded to my blackberry. Outlook still crashing once I connect to send/receive mails.
 

My Computer

System One

  • Manufacturer/Model
    Fujitsu Siemens Amilo LI 1718
    CPU
    Intel T2130 @1.86gh
    Memory
    2G
Im glad that you solved your problem.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
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