Solved Windows Live SkyDrive - No access

J

jxbith

Member
After using Windows Live & Skydrive since its inception I now find that whenever I attempt to log in to Skydrive the address bar immediately shows "about:blanc" and sends me back to the log-in screen.
I have deleted the whole of Windows Live and downloaded a new copy.
Nothing changed.
Unfortuneately I have only one PC from which to try this.
Windows Live Messenger, Writer, Family Safety & Mail all work OK.
Also I have been using SkyDrive Synced Storage on Windows Live Mesh but now can no longer access the Windows Live Devices which contain my data.
The Syncing operates OK but when I try to access the Live Devices I get the same "about:blanc".
I now use IE9 but cannot be sure if the IE9 download coincided with the commencement of this problem.
I am using Windows Vista Home Premium SP2 on a HP Pavillion s3380a.
:mad:
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion Slimline s3380a
    CPU
    2.40gigahertz Intel Core2 Duo
    Motherboard
    FOXCONN Irvine HP P/N
    Memory
    2046 Megabytes
    Graphics card(s)
    NVIDIA GeForce 8400 GS
    Internet Speed
    1500/256
Hi welcome to the forum.
This link below may be able to answer some of your queries.
I'm afraid I don't use SkyDrive so cannot comment much on its uses.
See link below:-
Windows Live Mail 2011
Thank you.
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.
When you say you deleted it how did you delete it. Did you use the uninstall or just delete.
 

My Computer

System One

  • Manufacturer/Model
    a6530f Desktop
    CPU
    HP-PAVILION
    Motherboard
    M2N68-LA (Narra3)
    Memory
    8 Gigs of Ram/DDR2 PC2-6400 MB/sec
    Graphics card(s)
    NVIDIA GeForce 6150SE nForce 430
    Sound Card
    Intergrated Realtex ALC888S Audio
    Monitor(s) Displays
    LG W40 series widescreen
    Screen Resolution
    1600 X 900
    Hard Drives
    1 640 GB Sata transfer rating: 3.0 Gb/sec speed: 7200 RPM
    PSU
    300W
    Case
    Mid-Size ATX
    Mouse
    Microsoft Wireless Mouse 5000
    Keyboard
    HP Multimedia Keyboard
    Other Info
    Processor: AMD Phenom X3 8450 Operating speed: Up to 2.1 GHz, Number of cores: 3, Socket: AM2+, Bus speed: 3600 MHz HT3 (clocked down to 2000 MHz) Modem: 56K WinModem/ Supermulti: 16X DVD(+/-)R/RW 12X Ram (+/-)R DL Lightscribe SATA Drive Menory Card Reader: 15-in-1 Multimedia Card Reader Media Drive
kesume said:
Hi welcome to the forum.
This link below may be able to answer some of your queries.
I'm afraid I don't use SkyDrive so cannot comment much on its uses.
See link below:-
Windows Livlog-in scree Mail 2011
Thank you.
Click to expand...

jxbith said:
After using Windows Live & Skydrive since its inception I now find that whenever I attempt to log in to Skydrive the address bar immediately shows "about:blanc" and sends me back to the log-in screen.
I have deleted the whole of Windows Live and downloaded a new copy.
Nothing changed.
Unfortuneately I have only one PC from which to try this.
Windows Live Messenger, Writer, Family Safety & Mail all work OK.
Also I have been using SkyDrive Synced Storage on Windows Live Mesh but now can no longer access the Windows Live Devices which contain my data.
The Syncing operates OK but when I try to access the Live Devices I get the same "about:blanc".
I now use IE9 but cannot be sure if the IE9 download coincided with the commencement of this problem.
I am using Windows Vista Home Premium SP2 on a HP Pavillion s3380a.
:mad:
Click to expand...

Thanks Kesume,
I'm afraid that link is to a login screen so is no help.
Thanks anyway
jxbith
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion Slimline s3380a
    CPU
    2.40gigahertz Intel Core2 Duo
    Motherboard
    FOXCONN Irvine HP P/N
    Memory
    2046 Megabytes
    Graphics card(s)
    NVIDIA GeForce 8400 GS
    Internet Speed
    1500/256
Thanks Kesume,
I'm afraid that link is to a login screen so is no help.
Thanks anyway
jxbith
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion Slimline s3380a
    CPU
    2.40gigahertz Intel Core2 Duo
    Motherboard
    FOXCONN Irvine HP P/N
    Memory
    2046 Megabytes
    Graphics card(s)
    NVIDIA GeForce 8400 GS
    Internet Speed
    1500/256
Thanks to American Critic
I meant uninstall.
jxbith
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion Slimline s3380a
    CPU
    2.40gigahertz Intel Core2 Duo
    Motherboard
    FOXCONN Irvine HP P/N
    Memory
    2046 Megabytes
    Graphics card(s)
    NVIDIA GeForce 8400 GS
    Internet Speed
    1500/256
jxbith said:
Thanks Kesume,
I'm afraid that link is to a login screen so is no help.
Thanks anyway
jxbith
Click to expand...

I'm sorry that page was of no use to you.
I thought it would be having the Help Centre for Hotmail, messenger & skydrive.
I will have to research further.
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.
jxbith said:
After using Windows Live & Skydrive since its inception I now find that whenever I attempt to log in to Skydrive the address bar immediately shows "about:blanc" and sends me back to the log-in screen.
I have deleted the whole of Windows Live and downloaded a new copy.
Nothing changed.
Unfortuneately I have only one PC from which to try this.
Windows Live Messenger, Writer, Family Safety & Mail all work OK.
Also I have been using SkyDrive Synced Storage on Windows Live Mesh but now can no longer access the Windows Live Devices which contain my data.
The Syncing operates OK but when I try to access the Live Devices I get the same "about:blanc".
I now use IE9 but cannot be sure if the IE9 download coincided with the commencement of this problem.
I am using Windows Vista Home Premium SP2 on a HP Pavillion s3380a.
:mad:
Click to expand...

There is a venue named Windows Live Solution Center.
It handles all Windows Live issues.
This link is to Skydrive Threads forum :
SkyDrive Threads

The main link to Windows Live Solution Center is : Windows Live Solution Center

Note : There is a downside.... their response time is terrible, to put it mildly.
Please be patient waiting for answers.
 

My Computer

System One

Everyone of those assistance aids either wish to give me a new password (I've done that) or want me first to Log-in to Windows. That is what I CANNOT do.
Nowhere does the help chapters refer to the "about:blanc" screen my Log-in initially takes me to.
Once the "about:blanc" blank screen appears I'm sent straight back to a Log-in screen. A vicious circle.

jxbith :sa:
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion Slimline s3380a
    CPU
    2.40gigahertz Intel Core2 Duo
    Motherboard
    FOXCONN Irvine HP P/N
    Memory
    2046 Megabytes
    Graphics card(s)
    NVIDIA GeForce 8400 GS
    Internet Speed
    1500/256
jxbith said:
Everyone of those assistance aids either wish to give me a new password (I've done that) or want me first to Log-in to Windows. That is what I CANNOT do.
Nowhere does the help chapters refer to the "about:blanc" screen my Log-in initially takes me to.
Once the "about:blanc" blank screen appears I'm sent straight back to a Log-in screen. A vicious circle.

jxbith :sa:
Click to expand...

Suggestion :

Uninstall IE9. Let the system reverts itself back to its previous IE version.
Try logon to Skydrive afterwards.

In case you don't know how to uninstall IE9 ......

Start button >in the search box, type programs and features > press Enter key > left column, click View Installed Updates > wait for it to load > scroll way down to find Windows Internet Explorer 9 > right click on it, click Uninstall.
 

My Computer

System One

t-4-2
Thanks for the suggestion to go back to IE8.
I've just tried it and...no change. But worth a try.

Another sympton is when using the sign in screen to sign in, the screen then oscillates between what appears to be two competing addresses. -


https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=11&ct=1302333317&rver=6.1.6206.0&wp=MBI&wreply=http:%2F%2Fmail.live.com%2Fdefault.aspx%3Frru%3Dhome%26livecom%3D1%26wa%3Dwsignin1.0&lc=3081&id=64855&mkt=en-au&cbcxt=mai&snsc=1

and -


https://login.live.com/ppsecure/pos...spx&lc=3081&id=250206&cbcxt=doc&bk=1302333684




The two addresses keep alternating in the address bar with a rapidity of about 4 per second for about 30 secs then -





The Windows Live Network is unavailable from this site for one of the following reasons:
  • This site may be experiencing a problem
  • The site may not be a member of the Windows Live Network
You can:
  • You can sign in or sign up at other sites on the Windows Live Network, or try again later at this site.
And so it goes around and around.

:confused:
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    HP Pavilion Slimline s3380a
    CPU
    2.40gigahertz Intel Core2 Duo
    Motherboard
    FOXCONN Irvine HP P/N
    Memory
    2046 Megabytes
    Graphics card(s)
    NVIDIA GeForce 8400 GS
    Internet Speed
    1500/256
Your 2nd screenshot says "password is required " in red ink.

Any chance you did not enter the password in the first sign in screen ?
 

My Computer

System One

t-4-2

Thanks for the response.
Disregard the "password Required" it knows the password.
Just hit the sign in button.
Similarly with that 1st address shown just click on that. Either should start the problem.
As alluded to at the bottom of the thread reply, that 2nd address should have 4 lines of charactors just like the 1st but Vista Forum does not print it as I typed it(?)
Anyway it doesn't matter as like I said either address will start off the problem.
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    HP Pavilion Slimline s3380a
    CPU
    2.40gigahertz Intel Core2 Duo
    Motherboard
    FOXCONN Irvine HP P/N
    Memory
    2046 Megabytes
    Graphics card(s)
    NVIDIA GeForce 8400 GS
    Internet Speed
    1500/256
Problem solved.
After entering 'User Accounts' on the Control Panel I accessed 'tasks' on the Navigation Pane then "Manage your network passwords".
In there I found 6 spurious addresses.
When I deleted them my access to SkyDrive was OK. (ie no more "about:blanc" pages).
Just a quick thankyou to all who replied and a special thanks to Windows Live Mark Ryan D.
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    HP Pavilion Slimline s3380a
    CPU
    2.40gigahertz Intel Core2 Duo
    Motherboard
    FOXCONN Irvine HP P/N
    Memory
    2046 Megabytes
    Graphics card(s)
    NVIDIA GeForce 8400 GS
    Internet Speed
    1500/256
Happy to hear that your problem got solved.
Also pleased that you let us know, so that we & others in a similar position can learn from your experience & result.
Thank you. Happy Computing.
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.
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