Problems after installing Office Professional 2010

Peppurr101

Peppurr101

Power User
Hello,
I have a Samsung netbook with Windows 7 starter edition, 250GB HD and 1MB of RAM.
I purchased it with a trial version of Office Home and Student which has expired.
I am a public sector employee which entitles me to a discount on Microsoft Office Professional 2010 which I have downloaded and installed after unistalling Home and Student 2007 using the Programs and Features in Control Panel.
Now, when I open Excel 2010, if I make a new file and save it, it works fine. But when I try to open an Excel file from Office 2007 or 2003, it will open but if I try to change the file or save it as an Office 2010 file, excel stops working and shuts down.
Windows has no solutions to this problem.
I have checked for updates, but all that windows update offers are updates for the 2007 version of Office.
Can anyone tell me if there is a solution for this?
THanks
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel (R) Core(TM) Quad 6600 @2.4GHz
    Memory
    4GB dual channel DDR2 667MHZ [4x 1024]
    Graphics card(s)
    NVIDIA GeForce 8800 GTX
    Sound Card
    Creative SB X-Fi
    Monitor(s) Displays
    Generic Dell PnP Monitor
    Screen Resolution
    1680x1050
    Hard Drives
    2 500GB Hard drives in a RAID 1 Mirror configuration.
    Mouse
    Standard optical mouse
    Keyboard
    Standard USB QWERTY keyboard
    Internet Speed
    Actual 2.2 Mbps
    Other Info
    Connected to DSL internet via ethernet via Netgear DGN2000 modem router. Also connected via ethernet to HP 8180 All-in-One Photosmart printer. 19-in1 card reader and 1 DVD and 1 DVD RW drives
I do not think that there is a solution. You will be able to use and read 2007 files, but not able to give them the increased features of 2010
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Hello,
THanks for your replies. I have no problem (so far anyway) saving a file I created in Excel 2010 . The problem comes when I try to open and save a file that was made in Office 2003 or 2007 as anything in 2010. The application freezes and I cannot do anything except shut it down.
I have tried to save this file as all different things but the save button freezes the application.

I meant to download Enterprise 2007 from the Microsoft Home User Programme but somehow or another got 'Office Professional 2010' . Maybe I got stuck with a beta?
Not sure what I got....

Any help would be appreciated...
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel (R) Core(TM) Quad 6600 @2.4GHz
    Memory
    4GB dual channel DDR2 667MHZ [4x 1024]
    Graphics card(s)
    NVIDIA GeForce 8800 GTX
    Sound Card
    Creative SB X-Fi
    Monitor(s) Displays
    Generic Dell PnP Monitor
    Screen Resolution
    1680x1050
    Hard Drives
    2 500GB Hard drives in a RAID 1 Mirror configuration.
    Mouse
    Standard optical mouse
    Keyboard
    Standard USB QWERTY keyboard
    Internet Speed
    Actual 2.2 Mbps
    Other Info
    Connected to DSL internet via ethernet via Netgear DGN2000 modem router. Also connected via ethernet to HP 8180 All-in-One Photosmart printer. 19-in1 card reader and 1 DVD and 1 DVD RW drives
Yeah you need to change the format.

And did you say 1 MB of RAM??:shock:
 

My Computer

System One

  • Manufacturer/Model
    Gateway NV52
    CPU
    2100 MHz
    Motherboard
    Unknown
    Memory
    4.00 GB
    Graphics card(s)
    ATI Radeon HD 3200 Graphics (259 MB)
    Sound Card
    HD Audio Controller
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    1366 by 768
    Hard Drives
    Hitachi HTS545032B9A3 SCSI Disk Device
    Cooling
    Multiple Fans
    Mouse
    Synaptics Touchpad
    Keyboard
    Gateway Laptop Keyboard
    Internet Speed
    Broadband
newblueboy said:
Yeah you need to change the format.

And did you say 1 MB of RAM??:shock:
Click to expand...

Hiya,
Unfortunately, I can't get as far as that. Excel stops working as soon as I hit the 'save as' option.

Yes, 1MB. It's a netbook. Office 2007 worked ok on it..
:)
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel (R) Core(TM) Quad 6600 @2.4GHz
    Memory
    4GB dual channel DDR2 667MHZ [4x 1024]
    Graphics card(s)
    NVIDIA GeForce 8800 GTX
    Sound Card
    Creative SB X-Fi
    Monitor(s) Displays
    Generic Dell PnP Monitor
    Screen Resolution
    1680x1050
    Hard Drives
    2 500GB Hard drives in a RAID 1 Mirror configuration.
    Mouse
    Standard optical mouse
    Keyboard
    Standard USB QWERTY keyboard
    Internet Speed
    Actual 2.2 Mbps
    Other Info
    Connected to DSL internet via ethernet via Netgear DGN2000 modem router. Also connected via ethernet to HP 8180 All-in-One Photosmart printer. 19-in1 card reader and 1 DVD and 1 DVD RW drives
Thats crazy! I thought netbooks had like a minimum of 512 Mb
 

My Computer

System One

  • Manufacturer/Model
    Gateway NV52
    CPU
    2100 MHz
    Motherboard
    Unknown
    Memory
    4.00 GB
    Graphics card(s)
    ATI Radeon HD 3200 Graphics (259 MB)
    Sound Card
    HD Audio Controller
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    1366 by 768
    Hard Drives
    Hitachi HTS545032B9A3 SCSI Disk Device
    Cooling
    Multiple Fans
    Mouse
    Synaptics Touchpad
    Keyboard
    Gateway Laptop Keyboard
    Internet Speed
    Broadband
Hi guys.. just an update.
I tried uninstall and reinstall and browsing around for possible solutions.
The problems seems to be with Excel only.
I'd be grateful for any suggestions as to where to look for help..
Thanks
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel (R) Core(TM) Quad 6600 @2.4GHz
    Memory
    4GB dual channel DDR2 667MHZ [4x 1024]
    Graphics card(s)
    NVIDIA GeForce 8800 GTX
    Sound Card
    Creative SB X-Fi
    Monitor(s) Displays
    Generic Dell PnP Monitor
    Screen Resolution
    1680x1050
    Hard Drives
    2 500GB Hard drives in a RAID 1 Mirror configuration.
    Mouse
    Standard optical mouse
    Keyboard
    Standard USB QWERTY keyboard
    Internet Speed
    Actual 2.2 Mbps
    Other Info
    Connected to DSL internet via ethernet via Netgear DGN2000 modem router. Also connected via ethernet to HP 8180 All-in-One Photosmart printer. 19-in1 card reader and 1 DVD and 1 DVD RW drives
Have you tried to run the Microsoft Office Diagnostics tool? It’s in your MS Office Folder.
 

Attachments

  • MSODT1.JPG
    MSODT1.JPG
    25.6 KB · Views: 55
  • MSODT.JPG
    MSODT.JPG
    37.5 KB · Views: 66

My Computer

System One

  • Manufacturer/Model
    HP Pavilion M9040N Elite Desktop PC
    CPU
    2.4 GHz Intel Core 2 Quad Processor Q6600
    Motherboard
    Intel G33 Express Chipset
    Memory
    4 GB RAM DDR2-SDRAM PC5300 @ 667Mhz
    Graphics card(s)
    Nvidia 8800 GTS 640 MB
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    HP 22'' Widescreen
    Screen Resolution
    1680X1050
    Hard Drives
    Serial ATA Dual 320 GB hard drives (640 GB total) and HP HD3000S Personal Media Drive 300 GB USB 2.0 External Hard Drive
    Case
    Standard HP Case
    Cooling
    3 Fans and heat sink
    Mouse
    Microsoft Compact Optical Mouse 500
    Keyboard
    Microsoft Comfort Curve Keyboard 2000
    Internet Speed
    DSL 2GB
    Other Info
    Upgraded the power supply to 600Watt, in order to get the Nvidia 8800 graphics card to run. And added 1GB of memory even through 32 bit Vista will not use it all.
Hi DRavenWraith,
I did think of that, but it isn't in the new MS 2010 folder..

@theog
No, no beta..
Thanks
:)
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel (R) Core(TM) Quad 6600 @2.4GHz
    Memory
    4GB dual channel DDR2 667MHZ [4x 1024]
    Graphics card(s)
    NVIDIA GeForce 8800 GTX
    Sound Card
    Creative SB X-Fi
    Monitor(s) Displays
    Generic Dell PnP Monitor
    Screen Resolution
    1680x1050
    Hard Drives
    2 500GB Hard drives in a RAID 1 Mirror configuration.
    Mouse
    Standard optical mouse
    Keyboard
    Standard USB QWERTY keyboard
    Internet Speed
    Actual 2.2 Mbps
    Other Info
    Connected to DSL internet via ethernet via Netgear DGN2000 modem router. Also connected via ethernet to HP 8180 All-in-One Photosmart printer. 19-in1 card reader and 1 DVD and 1 DVD RW drives
You must log in or register to reply here.
Back
Top