msn freezes when logged on

KRB

KRB

KRB Tech Support
Member
i do tech support for a friend on his computer (vista home premium x64) and msns fine when he or i log on msn on his computer but freezes when his girlfriend logs on(even though she can log on my computer fine)

what could be wrong
 

My Computer

System One

  • Manufacturer/Model
    Acer and Compaq
Is this from the same user account, or does the gf have an account of her own?
 

My Computer

System One

  • Manufacturer/Model
    Dwarf Dwf/11/2012 r09/2013
    CPU
    Intel Core-i5-3570K 4-core @ 3.4GHz (Ivy Bridge) (OC 4.2GHz)
    Motherboard
    ASRock Z77 Extreme4-M
    Memory
    4 x 4GB DDR3-1600 Corsair Vengeance CMZ8GX3M2A1600C9B (16GB)
    Graphics card(s)
    MSI GeForce GTX770 Gaming OC 2GB
    Sound Card
    Realtek High Definition on board solution (ALC 898)
    Monitor(s) Displays
    ViewSonic VA1912w Widescreen
    Screen Resolution
    1440x900
    Hard Drives
    OCZ Agility 3 120GB SATA III x2 (RAID 0) Samsung HD501LJ 500GB SATA II x2 Hitachi HDS721010CLA332 1TB SATA II Iomega 1.5TB Ext USB 2.0 WD 2.0TB Ext USB 3.0
    PSU
    XFX Pro Series 850W Semi-Modular
    Case
    Gigabyte IF233
    Cooling
    1 x 120mm Front Inlet 1 x 120mm Rear Exhaust
    Mouse
    Microsoft Comfort Mouse 3000 for Business (USB)
    Keyboard
    Microsoft Comfort Curve Keyboard 3000 (USB)
    Internet Speed
    NetGear DG834Gv3 ADSL Modem/Router (Ethernet) ~4.0 Mb/s (O2)
    Other Info
    Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray Lexmark S305 Printer/Scanner/Copier (USB) WEI Score: 8.1/8.1/8.5/8.5/8.25 Asus Eee PC 1011PX Netbook (Windows 7 x86 Starter)
she has a user acount of her own but most of the time she just uses his user acount to login on her msn and do what ever else

hmm her msn works on her user acount but not on his user acount
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Acer and Compaq
due to the blue screen issue i posted in the other thread

weve used the recovery disks to factory settings(im curently reinstalling programs), he got tired of waiting, if this doesnt work its going back he says.
 

My Computer

System One

  • Manufacturer/Model
    Acer and Compaq
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