cherrykiki
New Member
Hi All.
I'm experiencing lots of difficulties closing my account. I keep getting these msgs:
Cannot close "my account"
To close your account, you must resolve one or more of the following issues:
Thanks!
I'm experiencing lots of difficulties closing my account. I keep getting these msgs:
Cannot close "my account"
To close your account, you must resolve one or more of the following issues:
- One or more paid services or a Microsoft Points account is linked to your account. To close this account, make sure each service is canceled and your Microsoft Points account is closed. Get help with this
- There is a Microsoft e-mail account (Windows Live Hotmail) associated with your account, so you can't close your Windows Live account immediately. To close your Windows Live account, you need to close your Microsoft e-mail account first. After a period of inactivity, your Windows Live account will automatically be closed. Close your Microsoft account
Thanks!