HP Recovery Manager keeps freezing!

H

heisleyamor

New Member
I'm trying to restore my computer and it is absolutely driving me CRAZY! Last thursday I tried running the HP Recovery manager to restore it back to it's factory image and it kept freezing around 77%, so I chatted online with an HP customer support guy and he told me I needed to get the restore disks. I got the restore disks today and it freezes at 33%! What should I do?
 

My Computer

System One

Hello heisleyamor,
Have you tried to do this in safe mode ?.
Good luck and post your results, thanks.
 

My Computer

System One

  • Manufacturer/Model
    Self Build
    CPU
    QX9650 (black box) [email protected]
    Motherboard
    Asus P5Q Premium
    Memory
    8GB-4x2GB Corsair Dominator DDR 2-1066
    Graphics card(s)
    2 x ASUS EAH 4870 X 2 (Quad)
    Sound Card
    Supreme FX 2
    Monitor(s) Displays
    Fujitsu Siemens 22inch flat screen
    Screen Resolution
    1680x1050
    Hard Drives
    150 Gig WD Raptor 300 Gig Maxtor 300 Gig Maxtor, (External)
    PSU
    CoolerMaster 1000
    Case
    CoolerMaster N-Vidia stacker 830
    Cooling
    Noctua NH-U12P x 1x120mm fan, 6x120mm case fans
    Mouse
    Logitech G5
    Keyboard
    Logitech G15
    Internet Speed
    20Mbps
    Other Info
    Audio FX Pro 5+1 gaming head set
I can't get into my computer anymore. It loads the HP recovery manager when the disk is in there, there is no way to get into the Recovery Manager in Safe Mode.

Edit: Well I can get into safe mode, but all it does is just tries to load windows files then goes right back into the regular HP Recovery Manager.

My HP Recovery Manager freezes halfway through reinstalling everything in the restore pc to factory image thing. And this is using my HP recovery disks which they told me would work because even if your hard drive is corrupt, the HP disks will fix it. Well my computer still freezes. Is it possible I am missing a dll file? What can I do at this point?
 

My Computer

System One

I am having the exact same problem. My computer was working fine until 3 weeks ago when it crashed updating Windows. I was able to restore to factory condition by using the recovery manager but each time I shut down it would crash again. I called HP support several times and fianlly ordered the recovery disks.
The recovery disks work fine until I load recovery disk 2 - it freezes at 1%. I called HP support again. This time they said I could get additional warranty for $398 - I can buy a new computer for that and if I do it won't be an HP. I also learned that the warranty only covers tech support over the telephone.
I tried loading the disks in safe mode but the same thing happens in the same place. This is driving me crazy too.
 

My Computer

System One

heisleyamor said:
I'm trying to restore my computer and it is absolutely driving me CRAZY! Last thursday I tried running the HP Recovery manager to restore it back to it's factory image and it kept freezing around 77%, so I chatted online with an HP customer support guy and he told me I needed to get the restore disks. I got the restore disks today and it freezes at 33%! What should I do?
Click to expand...

heisleyamor said:
I can't get into my computer anymore. It loads the HP recovery manager when the disk is in there, there is no way to get into the Recovery Manager in Safe Mode.

Edit: Well I can get into safe mode, but all it does is just tries to load windows files then goes right back into the regular HP Recovery Manager.

My HP Recovery Manager freezes halfway through reinstalling everything in the restore pc to factory image thing. And this is using my HP recovery disks which they told me would work because even if your hard drive is corrupt, the HP disks will fix it. Well my computer still freezes. Is it possible I am missing a dll file? What can I do at this point?
Click to expand...

Give HP another call
Depending on when you purchased the computer, you could go back to the supplier who may help or even "lean gently" on HP. It has worked at times.
 

My Computer

System One

  • Manufacturer/Model
    LAPTOP. HP Pavilion dv7-1005TX .
    CPU
    IntelCore [email protected] x2
    Memory
    4.00 GB installed, max capacity 8 GB.
    Graphics card(s)
    Nvidia GeForce 9600M GT & 512MB DDR2 dedicated graphics mem.
    Monitor(s) Displays
    17.0" diagonal WXGA + High definition brightview widescreen infinity display.
    Screen Resolution
    1440 x 900
    Hard Drives
    SPECS. Drive 1. 298.09 GB Fujitzu MHZ2320BH G2 ATA Device Drive 2. [ All as above.] CONFIG. C:\287.65 GB, D:\298.09 GB, E:\10.44 GB.
    Case
    Laptop / notebook.
    Cooling
    Stock.
    Mouse
    Synaptics PS/2 Port touch pad.
    Keyboard
    IBM enhanced
    Internet Speed
    ADSL [ Too slow.]
    Other Info
    Webcam.
I am experiencing the exact same thing. My hard drive failed completely and I had to install a new one. HP Recovery Manager is terrible! It does not do the same thing each time. Sometimes it never gets to the Recovery window, sometimes it fails to format the Windows partition, sometimes it gets all the way to "Reinstalling original content" and then quits at 1%. I've been playing with this for months. I've gotten all the way through it twice and had nothing on the drive when it finished. I don't understand that one at all.
I know my hardware is fine - to test it I loaded Ubuntu...ran fine. I then loaded the Release Candidate version of Windows 7 and ran without issue for 5 months! I don't want to spend the money on the full version of Windows 7, but if I can't get Vista reloaded on my PC I won't have a choice.
I will never buy another HP computer if they continue to rely on this junk Recovery Manager.
 

My Computer

System One

Wow! I just found out two things from HP. First...there is an issue with Recovery Manager and Seagate Barracuda hard drives that causes hangs. Second...I just received the following from HP support:

"The motherboard and the hard drive are synchronized in such a way that if you change the hard drive of the system then the HP set of recovery disc will not work with the new hard drive and in this case the system needs to be tattooed in order to synchronized the hard drive with the motherboard.
Therefore I would recommend you to tattoo in order to synchronized the hard drive with the motherboard.
In order to tatoo the hard drive you need to send the computer for the service and that will be chargeable."

So HP screws you into buying any replacement hard drives from them. Un-freaking-believeable!
 

My Computer

System One

I agree about the recovery manager but if it is stopping with the disks, your HDD is bad. Mine went bad (Seagate) and they sent me a Hitachi and it worked great with the disks. I removed my recovery partition and just extended my primary. System restore is all you need for these things.

You may need to make sure your BIOS are up to date. Sometimes the recovery of a new drive doesnt like it with a different drive installed.

HP recovery manager is a smart idea, but not easily used when the drive decides to die.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion DV7-1129wm Entertainment PC
    CPU
    AMD Turion X2 RM-72 Dual Core @ 2.1GHz
    Memory
    2 x 2 GB Hyundai DDR2 400 MHZ
    Graphics card(s)
    ATI Mobility Radeon HD 3200 @ 256 MB
    Sound Card
    IDT High Definition Audio/SRS Premium Sound/Altec Lansing
    Monitor(s) Displays
    17" Laptop Screen
    Screen Resolution
    1440 x 900 laptop, external 17 in LCD 1024 x 768
    Hard Drives
    WD Scorpio Blue 320 GB SATA 5400 RPM Toshiba 68 GB SATA 5400 RPM Second Drive (backup)
    PSU
    8 Cell Lithium Ion Battery
    Case
    Laptop with "light up" HP Logo on outside
    Cooling
    Insane air coming out of Targus dual fan cooler
    Mouse
    Microsoft Wireless Mobile Mouse 3000 / Touchpad
    Keyboard
    Full Keyboard with numpad
    Internet Speed
    Comcast Cable 20 MBps
    Other Info
    Used Primarily for CAD design using SolidWorks 2010. Also I love to watch HD movies using the HDMI output(Netflix). Linked to my Xbox 360 for Windows Media Center 3 USB ports + USB/eSata HP Remote for Windows Media Center and Quickplay Internal Dual Layer DVD+/-RW External HP Lightscribe Dual Layer DVD+/-RW HP Webcam and Microphone
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