Easy Media Creator 10 Reinstall Problems

Hi please bear with me as this is my first post.

I am having problems trying to reinstall Roxio Easy Media Creator 10. I have followed the uninstall instructions on their website but am still having problems.

On their site they say to remove ALL references to Roxio and Sonic. After trying this several times with no real success l ran an advanced search to see if there were any other references l may have missed.

l have found a whole bunch of folders called amd64_microsoft-windows-sonic-

I am running a Pentium E6600 and wonder if it is safe to remove these files

Any help would be greatfully appreciated.

I'd suggest not being too agressive with manual file removal because it can be difficult to tell what's needed and what's not.

It sounds like there's a problem with Roxio that makes you contemplate a reinstall as a possible fix. What is that underlying issue which you'd like to fix? If you provide more detail about that, someone might be able to help.

The problem that l have with some of the modules is that they allow me to create the project as far as the burning stage and then either hang or get the message "This Program has stopped working".

As an example DVD music creator, will allow me to add audio tracks, set the menu style and customise it as l wish. When i come to burn the disc however, it says "Initialising recorder, This may take a few minutes" nothing happens. If l then cancel it says "(Cancelling, please wait)" and still nothing happens. l have to use Task Manager to close the program.

The more basic modules like data burning work fine.

All was ok from the initial install up until a few days ago when these problems arose.

l checked out the Roxio website and followed the comprehesive uninstall proceedures they give to remove the program and then reinstall it. Unfortunately the same symptoms are present.

One of the steps was to remove all Roxio and Sonic folders so after l uninstalled for a second time l ran a check with advanced search and found all these AMD folders.

These were the uninstall instructions.
Clean Install Instructions for Creator 9 & 10 on Windows Vista

I hope that this my be of some help in solving my problem.

Thanks again.