karen12345
New Member
Could use help restoring a backup I created with Roxio Backup My PC version 7.
I created several backups, then sent my laptop off to HP to have it repaired. They replaced the motherboard and wiped the hard drive.
When I got my laptop back, I reinstalled Backup MyPC, then tried to do the restore. Under the "Restore From" pull-down, the only thing that is listed is the hard drive. The DVD drive is not an option.
When I try to create a new backup, the DVD drive is also not listed as an option for where to create a backup, so I guess the problem is not specific to restoring.
Before I set my laptop off for repair, I did a test restore and it worked, so I'm fairly certain my backup disk is ok. When I open the disk a readme file is there that says:
===========
Backup CD
===========
This disc is a backup CD.
Except for this file the contents of this disc must be
accessed using your backup software.
I've been trying since the 17th of February to get support from Roxio. They responded back twice with questions, but I've gotten nothing more for about a week now. So I've rather given up on them.
If anyone out there could help I'd sure appreciate it.
Thanks,
Karen
I created several backups, then sent my laptop off to HP to have it repaired. They replaced the motherboard and wiped the hard drive.
When I got my laptop back, I reinstalled Backup MyPC, then tried to do the restore. Under the "Restore From" pull-down, the only thing that is listed is the hard drive. The DVD drive is not an option.
When I try to create a new backup, the DVD drive is also not listed as an option for where to create a backup, so I guess the problem is not specific to restoring.
Before I set my laptop off for repair, I did a test restore and it worked, so I'm fairly certain my backup disk is ok. When I open the disk a readme file is there that says:
===========
Backup CD
===========
This disc is a backup CD.
Except for this file the contents of this disc must be
accessed using your backup software.
I've been trying since the 17th of February to get support from Roxio. They responded back twice with questions, but I've gotten nothing more for about a week now. So I've rather given up on them.
If anyone out there could help I'd sure appreciate it.
Thanks,
Karen
My Computer
System One
-
- Manufacturer/Model
- HP/Pavilion dv6700 Notebook PC
- CPU
- Intel Core 2 Duo T9300
- Memory
- 4GB
- Other Info
- MAT****A DVD-RAM UJ-851S ATA Device