iTunes problem with vista

T

tooncraig

New Member
hi was wondering if anyone could please help me. i have been trying
to put itunes onto my pc and everytime i install and run the itunes
program it runs but the whole window is black so you cant see anything.
i have tried install 32 bit version and 64 bit version into different program files ie
the program (x86) folder and the normal program files folder, neither one works
as they both bring up the same problem. Can anyone help?
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD
    Motherboard
    ASUS
    Memory
    2GB
    Graphics card(s)
    Nvidia 256MB
    Sound Card
    Creative 7.1
    Monitor(s) Displays
    19" Viewsonic and Sony 26" S Series TV
    Screen Resolution
    1920x1080
    Hard Drives
    Sata (1 TB) and IDE (350GB)
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    Optical (Wireless)
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    2MB
No need to create a new account. If iTunes come up black when opened, just click anywhere in the program and it will clear up. It's a bug of some sort. I get this sometimes, but not that often. And since you have the 64-bit version of Vista, you need to use the 64-bit version of iTunes.
 

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core 2 Quad Q6600 2.4GHz
    Motherboard
    Intel D975XBX2
    Memory
    Corsair TWIN2X4096-PC8500 (2x2GHz)
    Graphics card(s)
    ATI Radeon HD 4890 (1GHz)
    Sound Card
    X-Fi Titanium - Fatality Pro Series
    Monitor(s) Displays
    hp w2207h (22" widescreen)
    Screen Resolution
    1680 x 1050
    Hard Drives
    One 750GB, 2x500GB Western Digital Caviar Black Hard Drives (32meg)
    PSU
    Antec Neo HE 550
    Case
    Antec P182
    Cooling
    Zalman CNPS9500 AT
    Mouse
    Logitech MX Revolution
    Keyboard
    Logitech Wireless Wave
    Internet Speed
    "High" Speed DSL? Is that like low speed FIOS?
    Other Info
    Q6600 B3 Revision OC to 3.0GHz
Hi yeah the window is only black with itunes no other programs. I have clicked on the screen and some words appear but still unable to do anything with it as if you move the sidebar up and down it just drags the writing around creating white lines everywhere. i have tried installing many different version of itunes including the 64bit version (itunes 8) the only version that has worked was itunes 7 but it came up with a message saying the version was too old when i tried to use my ishuffle with it. Any more advice?
 

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May be you can try to backup the registry and clear all the entries that are related to iTunes in registry (Using Find Option) and try to install on a new user account.

i will also try to post the dll files list that iTunes installs.
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD
    Motherboard
    ASUS
    Memory
    2GB
    Graphics card(s)
    Nvidia 256MB
    Sound Card
    Creative 7.1
    Monitor(s) Displays
    19" Viewsonic and Sony 26" S Series TV
    Screen Resolution
    1920x1080
    Hard Drives
    Sata (1 TB) and IDE (350GB)
    Mouse
    Optical (Wireless)
    Keyboard
    Multimedia (Wireless)
    Internet Speed
    2MB
tooncraig said:
Hi yeah the window is only black with itunes no other programs. I have clicked on the screen and some words appear but still unable to do anything with it as if you move the sidebar up and down it just drags the writing around creating white lines everywhere. i have tried installing many different version of itunes including the 64bit version (itunes 8) the only version that has worked was itunes 7 but it came up with a message saying the version was too old when i tried to use my ishuffle with it. Any more advice?
Click to expand...

Hmmm....I'm currently using the 64-bit version of iTunes 8.0.2.20 on Vista Ultimate x64 and only get this once in a blue moon, clicking inside of it usually clears the issue up. If you have Vista 64, then you must use the 64-bit version of iTunes 7.6 or greater. Make sure the downloaded file says "iTunes64Setup.exe"

If you've done all that, then...

- Try turning off Windows Aero and see what happens when you run iTunes?

- Update your video card drivers - yeah, I know it sounds strange, but weird graphical errors???

- Try this trick - iTunes in Vista opens to a black screen : itunes, black, vista, screen

After trying these, then I "might" think about creating a new user account; although I suspect the samething might happen there since this is a known iTunes bug.

Minimized game + open Itunes then close Itunes = black screen? - [H]ard|Forum
iTunes all weird/black when first opened - Windows
 

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core 2 Quad Q6600 2.4GHz
    Motherboard
    Intel D975XBX2
    Memory
    Corsair TWIN2X4096-PC8500 (2x2GHz)
    Graphics card(s)
    ATI Radeon HD 4890 (1GHz)
    Sound Card
    X-Fi Titanium - Fatality Pro Series
    Monitor(s) Displays
    hp w2207h (22" widescreen)
    Screen Resolution
    1680 x 1050
    Hard Drives
    One 750GB, 2x500GB Western Digital Caviar Black Hard Drives (32meg)
    PSU
    Antec Neo HE 550
    Case
    Antec P182
    Cooling
    Zalman CNPS9500 AT
    Mouse
    Logitech MX Revolution
    Keyboard
    Logitech Wireless Wave
    Internet Speed
    "High" Speed DSL? Is that like low speed FIOS?
    Other Info
    Q6600 B3 Revision OC to 3.0GHz
Hi sygnus 21 i clicked on ur link iTunes in Vista opens to a black screen : itunes, black, vista, screen and tried a few things from there. Unfortunately they didnt work but when i was looking at the compatabilitly tab after i right clicked on the itunes.exe icon i noticed i could run itunes using the windows xp system so i tried that and everything is working fine.

so just wanted to say thanks for all your help and everyone else who replied to my problem thanks alot....

tooncraig.
 

My Computer

System One

I'm glad to hear you got it running. Just know that it shouldn't have to be run in compatibility mode; though I know Vista has some strange inconsistencies :)
 

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core 2 Quad Q6600 2.4GHz
    Motherboard
    Intel D975XBX2
    Memory
    Corsair TWIN2X4096-PC8500 (2x2GHz)
    Graphics card(s)
    ATI Radeon HD 4890 (1GHz)
    Sound Card
    X-Fi Titanium - Fatality Pro Series
    Monitor(s) Displays
    hp w2207h (22" widescreen)
    Screen Resolution
    1680 x 1050
    Hard Drives
    One 750GB, 2x500GB Western Digital Caviar Black Hard Drives (32meg)
    PSU
    Antec Neo HE 550
    Case
    Antec P182
    Cooling
    Zalman CNPS9500 AT
    Mouse
    Logitech MX Revolution
    Keyboard
    Logitech Wireless Wave
    Internet Speed
    "High" Speed DSL? Is that like low speed FIOS?
    Other Info
    Q6600 B3 Revision OC to 3.0GHz
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