Solved Office Enterprise 2007 - new install fails

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keyphan

New Member
I have tried repeatedly (3 x) without success to complete install of MS Office Enterprise 2007 (from MS DVD media) to a brand new out of the box HP TouchSmart running Vista Home Premium SP1. I have loaded all recommended updates from Microsoft when first setting up the PC. I load the MS Office Ent 2007 DVD, enter my Product Key when prompted, and the installation starts as expected. After about 5 minutes, the status bar in the Installation Progress window is at 100% but nothing happens after that. A check of Task Manager shows the Setup process is stalled. Below is the error log. Any advice on next steps? Thanks.

Product
Microsoft Setup Bootstrapper
Problem
Program Compatibility
Date
7/21/2008 11:30 PM
Status
Report Sent
Problem signature
Problem Event Name: PCA2
Problem Signature 01: setup.exe
Problem Signature 02: 12.0.4518.1014
Problem Signature 03: Microsoft Setup Bootstrapper
Problem Signature 04: Microsoft Setup Bootstrapper
Problem Signature 05: Microsoft Corporation
Problem Signature 06: 200
Problem Signature 07: -1
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Extra information about the problem
Bucket ID: 11745768
 

My Computer

System One

I'd recommend you use a registry cleaner and delete all the install files before you try installing again. After that, just for fun, try defragmenting your hard drive. Then reinstall.

The registry cleaning and clearing the install files should help a bit. I'm not sure about the defragmenting, but I'm often a fan of trying to trick a computer into doing what it should.
 

My Computer

System One

Just in case you didn't, make sure you run the install with admin rights. With a big install like this one, it might be worthwhile to run in the "hidden" administrator's account (Cf. http://www.vistax64.com/tutorials/67567-administrator-account.html).

Chances are you did, but this may be the point in the install when it tries to write all the registry keys it needs to run. These errors are woefully under-documented. Even people who work for MS think so (the guys at SysInternals, for example). If all else fails, you might try an install with process monitor running. It will slow things down a bit, no doubt, but you may be able to pinpoint the failure better that way.

Good luck.
 
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My Computer

System One

  • CPU
    Intel Core 2 Quad Q6700
    Motherboard
    Intel DX975XBX2
    Memory
    4 X 2GB Corsair PC6400
    Graphics card(s)
    2 X ATI Radeon HD 2600XT
    Hard Drives
    2 X 2 X 500Gb RAID 0
FightingScallion and Hogtowner:

Thank you both very much for your replies. I resolved the problem this evening with the help of MS Tech Support, which actually followed your suggestions. We checked the registry but could not find the expected install files. I went to Control Panel with the intent to uninstall any MS programs and start over, but received a message that I could not uninstall “until I completed the install that was already running”. This was perplexing because I did not see any active setup processes in Task Manager until I discovered msiexec.exe was running under the System account. Once I stopped this process, I was finally able to complete the install of Office 2007.

Thanks again for the help - I appreciate the suggestions.
 
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My Computer

System One

I just bought a Windows 7 64 bit computer and for HOURS was trying to install Office Enterprise 2007. Just like above it runs, looks like it is 100% complete and then nothing. I went into Task Manager, Processes tab and deleted all the msiexec.exe (some had an *32 after it). IT INSTALLED.

Thank you.
 

My Computer

System One

Hello Keyphan and welcome to the forum.

I am sorry that I missed this one, but I am glad you have your system up and running the way you need it to. So please if there are any other computer needs please come back and repost and we will all be very glad to help you.


americancritic
 

My Computer

System One

  • Manufacturer/Model
    a6530f Desktop
    CPU
    HP-PAVILION
    Motherboard
    M2N68-LA (Narra3)
    Memory
    8 Gigs of Ram/DDR2 PC2-6400 MB/sec
    Graphics card(s)
    NVIDIA GeForce 6150SE nForce 430
    Sound Card
    Intergrated Realtex ALC888S Audio
    Monitor(s) Displays
    LG W40 series widescreen
    Screen Resolution
    1600 X 900
    Hard Drives
    1 640 GB Sata transfer rating: 3.0 Gb/sec speed: 7200 RPM
    PSU
    300W
    Case
    Mid-Size ATX
    Mouse
    Microsoft Wireless Mouse 5000
    Keyboard
    HP Multimedia Keyboard
    Other Info
    Processor: AMD Phenom X3 8450 Operating speed: Up to 2.1 GHz, Number of cores: 3, Socket: AM2+, Bus speed: 3600 MHz HT3 (clocked down to 2000 MHz) Modem: 56K WinModem/ Supermulti: 16X DVD(+/-)R/RW 12X Ram (+/-)R DL Lightscribe SATA Drive Menory Card Reader: 15-in-1 Multimedia Card Reader Media Drive
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