Solved Internet connection at local only after lost of power

Mecanix · Nov 15, 2013

Hi , i need to start by letting you know that iam not very good in english but iam trying my best

you can still correct me it will be apprecied !

To start, 3 days ago all my neighbor and i lost the electricity for only 1 minute, after a restart of my tower computer, ive seen that i have a local only connection.

Then a checked with the cellphones and laptop, all the others are still connected to the internet :confused:

I already checked a lot of forum to solve this problem but all the guy stopped to answer or they just format to solve the problem :sa:

A also want to tell that my firewall is of (even if i know that is not the problem)

I really think it a dns problem ...

Screenshot for the ipconfig

Now i just have to want until a very nice guy can help me :geek:

Thank you for your time ,

Danny

Shadowjk · Nov 16, 2013

169.254.xxx.xxx is an autoconfiguration IPv4 address when the host cannot receive a DHCP offer.

Can you please boot the machine into safe mode with networking and test connectivity to remove the possibility of a third party application being the cause.

Follow this tutorial - http://www.vistax64.com/tutorials/123496-safe-mode.html

Note

Please replace all references of 'Safe Mode' with 'Safe Mode with Networking'

Also, have you tried to restart your router? It may well be that your router is affected since it will be the DHCP server. Last resort would be to reset the router to factory settings and see if that resolves the issue.

Please post back your results!

Josh

Mecanix · Nov 16, 2013

Shadowjk said:
169.254.xxx.xxx is an autoconfiguration IPv4 address when the host cannot receive a DHCP offer.

Can you please boot the machine into safe mode with networking and test connectivity to remove the possibility of a third party application being the cause.

Follow this tutorial - http://www.vistax64.com/tutorials/123496-safe-mode.html

Note

Please replace all references of 'Safe Mode' with 'Safe Mode with Networking'

Also, have you tried to restart your router? It may well be that your router is affected since it will be the DHCP server. Last resort would be to reset the router to factory settings and see if that resolves the issue.

Please post back your results!

Josh

Thank you very much for your time Josh its very appreciated

I just tested in safemode but its the same thing ...

For my router ive made a reset already 2 time and all the others devices can access to the internet with or without wifi, the problem is from the computer im pretty sure !

I can also post a screenshot of my router setting but i dont know what info i need to hide then ...

Mecanix · Nov 16, 2013

i know that im supposed to edit my post but this is the message iv got when i tried

then for my edit i think my screenshot didnt work well so i repost it

Shadowjk · Nov 16, 2013

I think the next step is to try a new set of drivers. Please download the driver attached above and extract it to a location. Once done, follow the procedure set out by acer and install the driver you downloaded (yk60x86.sys)

Acer said:
To update the driver, proceed as follows:

1. On the desktop right click on MY COMPUTER.
2. Select MANAGE.
3. In the "Device Manager" select the adapter you wish to update.
4. Double click.
5. Select DRIVER.
6. Click UPDATE DRIVER ... .
7. Follow the instructions given by the operating system to locate the driver.
8. If the driver which is found to be the latest is not the one you want
to install, select the checkbox "Install one of the other drivers".
9. Click NEXT.
10. Select the driver to be installed in the next listbox.
11. Click NEXT.
If a message is displayed saying that the driver is not digitally signed
by Microsoft, click YES.
12. The message "Windows has finished installing the software for this
device" is displayed.
13. Click FINISH to complete the installation.

Also, can you run the Microsoft Fix-it file that I have attached since Windows Vista is known to have incompatibility issues with certain routers. Once done please reboot and then show us your new IP configuration.

View attachment X86.zip

View attachment MicrosoftFixit50357.zip

Hope This Helps,
Josh

Mecanix · Nov 16, 2013

nothing seems to have changed :sa:

i also want to tell that 2 days ago i tried to restore to solve the problem without result ...

Patonb · Nov 16, 2013

It is very possible the electricity shut off broke your network adapter. Did you lose power because of a storm?

What type of internet do you have? Cable or dsl (telephone)?

Mecanix · Nov 17, 2013

Patonb said:
It is very possible the electricity shut off broke your network adapter. Did you lose power because of a storm?

What type of internet do you have? Cable or dsl (telephone)?

I didnt loose power because a storm and it was only 30 seconds ...

For the type of connection i think is cable ... ( my router manage my optical fibre internet and all my tv receptor ) Bell Internet: High speed Internet service | Bell Canada

When i try to connect with google chrome i have a domain name service error ... (maybe its just a dns error because i can still see the other computer in the local internet access ...

Shadowjk · Nov 17, 2013

You will have a DNS error since 169.254.xxx.xxx does not provide one. I understand that you have already tried but I would try to disable any third party firewall applications and anti-virus solutions and test.

http://www.vistax64.com/tutorials/92697-windows-firewall-off.html

Note

DHCP uses UDP port 67 and 68

If you can test on a different network it will help to narrow down if there is an incompatibility issue with your router or your machine. A hardware issue is still possible... Especially if this was caused after an electrical storm

Josh

Mecanix · Nov 17, 2013

Shadowjk said:
You will have a DNS error since 169.254.xxx.xxx does not provide one. I understand that you have already tried but I would try to disable any third party firewall applications and anti-virus solutions and test.

http://www.vistax64.com/tutorials/92697-windows-firewall-off.html

Note

DHCP uses UDP port 67 and 68

If you can test on a different network it will help to narrow down if there is an incompatibility issue with your router or your machine. A hardware issue is still possible... Especially if this was caused after an electrical storm

Josh

I just retried to restart in safemode with network and nothing better.

If i have another computer connected by cable to the router (the one on im writing here) is it ok to test the router or i NEED another network with the problematic computer ?

Patonb · Nov 17, 2013

Have you ever tried to use Linux?

If you get a copy on Ubuntu on a usb drive, set nyour computer to boot on usb, and ran Ubuntu to see if your adaptor worked, That would tell you in a few minutes if it was a Windows thing .

How to create a bootable USB stick on Windows | Ubuntu

Running on a usb stick does not change windows at all

Shadowjk · Nov 18, 2013

Linux would be a good alternative for testing!

Josh

Mecanix · Nov 19, 2013

Thank you very much for your answers i'll try this tonight ... i was long to have a answer from me because i was refreshing the first page of the post without knowing there was a second page Hahaha

I'll give you some news tomorrow have a nice day both !

Danny

Mecanix · Nov 19, 2013

Well in ubuntu my internet access is working number one ...

im really lost with all this haha

Thank you for your time

Danny

Patonb · Nov 21, 2013

This is good news though it doesn't help you.

I can't really help you, as The inside of windows isn't my thing.

Have you tried going into the control panel -> System tools -> device manager and uninstalling the network adaptor, then rescanning for new hard ware?

This is my way of fixing things.... I find it reinstalls the drivers back to defaults incase something accidently got changed you didn't know.

Mecanix · Nov 21, 2013

Hey guys i dont understand what is the problem but after many reboot from ubuntu to windows i have an internet connection now ?!?!?!

May i have something to do now to make sur it didnt happend another time or maybe just to know what it was ?

Danny

Patonb · Nov 21, 2013

You may not ever know why it did this, but it is possible the card itself got screwed up, and switching made it start working again.

Mecanix · Nov 21, 2013

Maybe haha Anyway thank you for your time guys its really appreciated

Danny

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