Solved Working network reported as "unknown"

R

randypro

Member
This is a problem that was reported and discussed a lot 2 or 3 years go, but mine has a twist.

Equipment: ASUS U80A laptop
OS: vista home premium, 64-bit

Problem:
- network icon in systray has red 'X' over it
- Hovering over icon, message says "Connection Status: Unknown"
" Access denied"
- Right click on icon:
If wifi, shows wifi connections. I am connected to one.
If cable, shows "No connections found", but network is connected
- In Network and Sharing: network shows as "Unknown", next line says
"access denied"

Now here's the twist - this happens only for one user. The Administrator account on the computer does not have this problem. That seems to eliminate a lot of hardware & driver potential problems.

I have searched forums and tried everything I could find:
... net localgroups...
... turn off power ...
... update driver ...
... can't mess with network properties, since it doesn't
show a network...

Lots of solutions that don't work, but the situation is slightly different. Could there be something in the user profile that causes this?

Thanks,
Randypro
 

My Computer

System One

Randy as a test create a new user account, if the intenet works then it is a corrupted account. You will have to delete it and create a new account.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
richc46 said:
Randy as a test create a new user account, if the intenet works then it is a corrupted account. You will have to delete it and create a new account.
Click to expand...

Well there's the thing - this is a new account that I created to resolve some other user-related errors. I followed MS's suggestion on this: created the new account, then copied all the files & folders from the old account except ntuser.dat and ntuser.log. Should I have left something else behind?

Randypro
 

My Computer

System One

Randy
The way to find out for sure is to create another new account and before transferring anything over, try and see if you get internet.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
richc46 said:
Randy
The way to find out for sure is to create another new account and before transferring anything over, try and see if you get internet.
Click to expand...

Well, that worked. Previously, I had created a new account, then did a copy and paste from the old account of everything except the system files, ntuser*. The account had other problems too, such as, although I created it as a administrator account, it reverted to Standard, and I could not change it back. (The Internet is full of solutions for that, as well, none of which worked).

This time, I created the new account, verified that everything worked as expected. Then I transferred the old stuff a folder at a time, hoping I could spot what brought the problem over. Nothing did. It still works fine.

Thanks for the advice.
Randypro
 

My Computer

System One

Im glad that you got your problem sorted.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
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