wifi connection lost

hello vista forum

my mums laptop is a New ASUS N61J with NVIDIA Optimus and USB 3.0

and i've been trying to connect to wireless with it, but it's not working. the little bar on the bottom right has a big red X on it, and i can't see any connectable devices when i try connecting. i try pressing FN and F2 to "enable wifi" (not sure) but nothing happens.

my internet provider is BT, a BT homehub 2

please may someone help me

Two things...
Is your Hub set to allow wireless?
Have you double checked the passwords correct?

Have yoyu tried just plugging it in through A cable?

Patonb said:

Two things...
Is your Hub set to allow wireless?
Have you double checked the passwords correct?

Have yoyu tried just plugging it in through A cable?

Click to expand...

ok, i've checked that my hub allows wirelss, and the password is correct, and i've tried plugging the cable from my hub to the laptop, and it works. so is there a problem with the wireless of the hub or the laptop?

Hi poolwizard,Welcome

Try this, you should have already on computer.
Is wireless key enabled on compute, top row somewhere, sorry don't know your computer.

BT Broadband Desktop Help | Help | BT.com Help

Let us know how you go on, if more info post back.

The Desktop help shoulld look sometrhing like this:-

If I have my picture right!!



Hope this helps.

Sorry couldn't see your printscreen pic.

Do you have BT's Broadband Desktop Help downloaded on your computer/s?
If not download it please.

In the taskbar usually, whatever symbol represents your boadband connection, right click>a menu should appear> Connect to network > Diagnose & Repair etc. Do you have this?

Look at the following screenshots they may help.
Main assistance should be with desktop help, or contact BT it is 365 + 24/7 assistance.

I have self same hub with 3 computers all running wireless. So we will take things a step at a time & hopefully get you going.


View attachment 22745
View attachment 22746




There you have the links for BT.
BT 24 hour help line tel no.
Shot of how maybe your wifi setup should look when running.


Hope some of this can be of assistance.

Let us know how you are progressing & if you require any more info.

Some further info that may help:=

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These should help you!!