Hello,
Firstly, this is my first post.. so please go easy on me. I found one similiar post here, but it was not specific to my situation.... so here goes... thanks for any help as we run a tax business and we are in cruch time here before the 15th and stuck with NO INTERNET!!!
After years of being fine on my Vista machines (we have 2 on the network, hard wired through a router usually.. however now they are connected directly to the modem) that have both either lost their internet connection or after many reboots of the modem, connect to a uselessly slow internet connection.
I've reset the router, and then gave up alltogether for the direct line to the modem. Comcast came today, couldn't figure it out.. they replaced the modem and claim the internet is fine from their end.
I did install Comcast's Norton Suite 3 weeks ago, which ran fine until now. I slow started having problems, Tivo Desktop couldn't transfer shows, then wifi connected devices like my iphone would ask over and over again for the password to the network. Then my VNC program stopped connecting to my home computer. Then, ultimately the internet connection was lost. All these things happened a few days after each other.
Comcast has told me I am on my own, they don't know what else to do. The kicker is that the internet is good and fast if I boot in SAFE MODE. I uninstalled Norton on one of my desktops, but still slow internet.
So, the tech tells me the problem is with Vista, says there must've been an update that went on both computers that is causing the problem. So I have no clue where to go to from there. I unistalled Norton on the one machine using Windows Uninstall to get rid of it. Is part of it there still?
It's so weird that both computers have the identical problem, yet its not the internet connection that is causing it.
Any suggestions would be greatly appreciated.
I have a Compaq and a Dell, both running Vista .. 32bit on Dell and 64bit on the other.
I'd start updating drivers, etc but how can that be the cause when both computers have the same issue by different manufacturers at the same time??
Also, I have bought Windows 7 copies for both computers but haven't installed it yet. Should I upgrade now or fix the problem first? Would the upgrade solve the problem?
Any suggestions would be phenom.
Thanks
Rob
Firstly, this is my first post.. so please go easy on me. I found one similiar post here, but it was not specific to my situation.... so here goes... thanks for any help as we run a tax business and we are in cruch time here before the 15th and stuck with NO INTERNET!!!
After years of being fine on my Vista machines (we have 2 on the network, hard wired through a router usually.. however now they are connected directly to the modem) that have both either lost their internet connection or after many reboots of the modem, connect to a uselessly slow internet connection.
I've reset the router, and then gave up alltogether for the direct line to the modem. Comcast came today, couldn't figure it out.. they replaced the modem and claim the internet is fine from their end.
I did install Comcast's Norton Suite 3 weeks ago, which ran fine until now. I slow started having problems, Tivo Desktop couldn't transfer shows, then wifi connected devices like my iphone would ask over and over again for the password to the network. Then my VNC program stopped connecting to my home computer. Then, ultimately the internet connection was lost. All these things happened a few days after each other.
Comcast has told me I am on my own, they don't know what else to do. The kicker is that the internet is good and fast if I boot in SAFE MODE. I uninstalled Norton on one of my desktops, but still slow internet.
So, the tech tells me the problem is with Vista, says there must've been an update that went on both computers that is causing the problem. So I have no clue where to go to from there. I unistalled Norton on the one machine using Windows Uninstall to get rid of it. Is part of it there still?
It's so weird that both computers have the identical problem, yet its not the internet connection that is causing it.
Any suggestions would be greatly appreciated.
I have a Compaq and a Dell, both running Vista .. 32bit on Dell and 64bit on the other.
I'd start updating drivers, etc but how can that be the cause when both computers have the same issue by different manufacturers at the same time??
Also, I have bought Windows 7 copies for both computers but haven't installed it yet. Should I upgrade now or fix the problem first? Would the upgrade solve the problem?
Any suggestions would be phenom.
Thanks
Rob
