Ummm Network problem maybe? SP2 problem?? Not sure. Need your advice!

Hey yall, first post here. I am having a small problem. I recently update to the Vista SP2. It seems like after this installation I am having problems with my network. I can not get my Itunes connected to the store, I can't get my Mcafee to update, and I could not get a program for my Blackberry to update. I have tried and tried all kinds of stuff and I am really not sure what to do. As I was running some tests on my command prompt I got the System Error 53 message. Maybe yall can point me in the right way rather then me just googling everything and getting tons of different ways. I thought I would include this if this will help. Thanks to all in advance!!

C:\Users\***** *****>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : **********-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.tn.comcast.net.

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Ethernet
Physical Address. . . . . . . . . : 00-1D-72-6C-B3-E1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : hsd1.tn.comcast.net.
Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
Physical Address. . . . . . . . . : 00-21-00-45-40-0C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::684e:7928:8bbf:4ae8%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, July 08, 2009 8:37:26 PM
Lease Expires . . . . . . . . . . : Thursday, July 09, 2009 8:37:26 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 268443904
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-10-22-BD-1B-00-21-00-45-40-0C

DNS Servers . . . . . . . . . . . : 68.87.68.166
68.87.74.166
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.tn.comcast.net.
Description . . . . . . . . . . . : isatap.hsd1.tn.comcast.net.
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{4EAA58AA-8D7B-40D7-8272-EE59C58E2
6DA}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 16:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 17:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:240c:9862:ba09:62a4(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::240c:9862:ba09:62a4%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

I am also not being able to connect to some RSS feeds and calender in my Outlook because of a connection issue.

Are you just having isolated connection problems outside of your home network (i.e. on the www) or are you not able to connect to the internet at all? You've mentioned just a few things that you're having problems with but not all servers external to your home network. So, if that is true (that you can access the internet, just not everything) it's probably a firewall issue.

Check your fire wall settings in both Windows and in whatever "virus protection program" you're running. If you're running McAfee, you might as well just disable Windows firewall completely + Go into McAfee's firewall configuration settings and make sure that all the things you want do be able to do (ports) are enabled.

SP2 probably isn't causing the problem.

I can connect to the internet perfectly fine. It just seems to be these external issues. I have deleted the Firewall from Mcafee to see if that was the problem but it wasn't. I have tried to do research on the Vista Firewall and haven't really figured anything out. My guess is that is the problem or something got turned on or off somehow.

Just as way to be thorough in your troubleshooting:

If you have the McAfee install disk and you are sure you have your registration key, why don't you try completely removing McAfee just to rule it out.

1) Go to the Control Panel and Uninstall McAfee.
2) Run the McAfee removal tool to completely get McAfee off your computer: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

3) Restart your computer.

After (3) Vista should prompt you to throw up it's firewall in a kind of Default setting. Why not allow this, and then see if you can access the kinds of services you're having trouble with.

Start with that. It might feel drastic, but it will feel better than just plugging around in Firewall configurations.

Well, did all that and that didn't work. No idea what the problem is, so what is the next step? haa Thanks for helping.

Ok. So now you should try turning the Window's Firewall OFF completely.

network. on the Windows firewall --> Off. It will scream about you being unprotected and you will thank it for its concern.

Okay, no Firewall is running right now and I am still having all of the same problems.

Ok. So, it doesn't seem to be a firewall issue. Perhaps some of these programs have been affected by SP2. They shouldn't have been, but you never know.

A good next step might be an uninstall of iTunes. Once it is uninstalled, try re-downloading the 64bit edition of iTunes, and reinstalling it. Once you've done that, try to sync or update or whatever you were trying to do.

It might seem like these are silly exercises, but it's best to troubleshoot in a slow, systematic way. We want to keep uninstalling SP2 as a last resort.

Yeah I understand. I will do that for my Itunes and see how it works. There still must be something that is not allowing these programs to receive outside information and you would think that would be a Firewall issue. Whooo knows?! I will get back here in a little bit after this ITunes deal. I have around 9000 songs so it may take a minute.

Nope, nothing again. I was trying to load some pictures on Facebook and it said something about needing to update JAVA so I did and when I went to install the update it wouldn't let me install because of an "Internet Connection Problem." WTF is going on?!

Bump . . . .

Hi again,

You problem is really odd. Is it still the case that you can browse fine all the time? It's just a problem when you try to connect to certain services?

I'm sure this is pretty frustrating.

What kind of internet connection do you have?

DSL or Cable?

Also, do you have a wired connection or a wireless connection. If you are wired, are you wired to a router/modem combo? or to a router that is wired to a modem?

What kind of modem do you have (model number as well please)?

Also, try reseting your Winsock:
1. Start
2. cmd
3. type "ntsh winsock reset" (no quotes) and press enter.
4. restart your computer.

We're going to get through this!

I am running cable through comcast and I have it connected to a modem then a wireless router. The weird thing about this is, it just all of the sudden happened. It was fine one day and then messed up the next. I can connect to the internet fine and browse all I want but when it comes to Itunes and things that connect to a "Network" I get denied. Totally odd for me.

I am going to try the winsock and ill get back.

After I typed the winsock deal I got a note about "Elevation blah blah" but I reset it.


Okay I ran it as administrator and it reset.

Another thing that wont download is Java. I am trying to update to Java 6 update 14 and when I try to do the manual update it gives me some Error message about not being about to connect with the current internet connections?!

Tyler,

I'm not sure what else we can do. I wish it didn't seem like I am the only person interested in your problem! where are the admins when we need them right?

Anyway, my bag of tricks is empty. You said that all these problems started after SP2 install... well maybe you could roll your computer back to SP1 and see if that helps.

If it doesn't, try re-installing SP2.

Sorry man,

Eamon

Thanks for your help ! I have posted on another forum to see if I could get some help over there too. I figured with this being Vista Forum I would quickly get some advice but thank you for your help. I will probably do the SP2/SP1 swap/fix here when I have time.