"vista windows remote assistance errors"

T

tgmr

New Member
I am encountering in Vista when I use Windows remote ssistance an error when I connect to another computer. It indicates that remote assistance has encountered an error and needs to close. contact system administrator or technical representative if this continues to occur.

The two computers can connect, but this immediately occurs after connection happens and it shuts down. Can someone give me an idea as to how to resolve this problem. Intent connecton is on and other programs are running in the background. Windows firewall is off.

Thank you
 

My Computer

System One

  • Manufacturer/Model
    dell Inspiron 518
    CPU
    Intle core2 Quad Q8200
    Memory
    4 GB
    Hard Drives
    350 GB
Has your system been updated to Vista Service Pack 2?

You might want to try running the System File Checker. Start CMD.EXE in an elevated mode (type CMD.EXE in the search dialog box at the bottom of the Start Menu and hit Ctrl-Shift-Enter.) Then type SFC /SCANNOW at the command prompt.
 

My Computer

System One

Also, what OS is installed on the other pc you're trying to connect to? Are you trying to be the "novice" or the "expert" on your Vista Home Premium pc with the problem?
 

My Computer

System One

Thanks LeeTutor for the help. We are both using VISTA Home premium and I am the expert on the system.
 

My Computer

System One

  • Manufacturer/Model
    dell Inspiron 518
    CPU
    Intle core2 Quad Q8200
    Memory
    4 GB
    Hard Drives
    350 GB
How about the answers to my other questions? Updated to SP2? Tried System File Checker?

And another possibility: you might try using MSCONFIG.EXE (typed in the Run dialog box) to turn off startup programs on the Startup tab to see if any of them are interfering with Remote Assistance (do this on both computers).
 

My Computer

System One

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