Can't connect to the internet, 3rd BRAND NEW computer that work connect! HELP!

C

chesee48

New Member
I bought a new Dell computer and then got another brand new dell that they replaced for free because they thought something was wrong with it. I returned that one and bought a brand new HP that i still have currently, all have/had Windows VISTA...

After being on the phone for hours and hours with Microsoft, Comcast and Dell, there still hasnt been anyone that can resolve the issues...

I have a Motorola modem thats connect by ethernet cable to a D-Link wireless router, but is only used as a medium to connect multiple computers to that motorola router through ethernet cables.

The connection is good given that i'm typing from my old computer with Windows XP. Plug and play and the internet works no issues.

Can this be an issue with the Modem or D-link router? Ethenet Cable? I can not think of anything else and with the Dell computer(s), microsoft and dell tried everything physically possible to try to un-install Vista, do this and do that with everything. Comcast did say that all their modems are Vista friendly and i even tried directly plugging the ethernet cable from the modem to the computer, bypassing the router and that didnt work. One comment that was made was that i had a bad IP address, which they tried to fix and that didnt work either. Please someone help me! Or im going to have to go with a brand new computer that has XP and not Vista. THANKS!
 

My Computer

System One

Hi cheese48,

It's not that you're being ignored, it must be that no one has an answer.

As far as I know none of the regulars here has had a problem with Vista itself connecting - so it's not the o/s .

You've tried a couple of different machines - so it's not likely to be the hardware per se.

I suspect it's a combination of the ethernet card, the drivers, your router etc. Which would explain why neither Dell nor M$ could figure it out.

Sorry I can't offer any solutions either.

SIW2
 

My Computers

System One System Two

  • Operating System
    Vista
    CPU
    Intel E8400
    Motherboard
    ASRock1333-GLAN R2.0
    Memory
    4gb DDR2 800
    Graphics card(s)
    nvidia 9500GT 1gb
  • Operating System
    win7/vista
    CPU
    intel i5-8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    ballistix 2x8gb 3200
Hope it works out for you

SIW2
 

My Computers

System One System Two

  • Operating System
    Vista
    CPU
    Intel E8400
    Motherboard
    ASRock1333-GLAN R2.0
    Memory
    4gb DDR2 800
    Graphics card(s)
    nvidia 9500GT 1gb
  • Operating System
    win7/vista
    CPU
    intel i5-8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    ballistix 2x8gb 3200
Logically, if your connection worked with your old computer then there is nothing wrong with the connection.

If three new computers failed to connect then logically it's not the computer. The chances of all three being somehow defective would be remote.

If it were me, I'd unplug all the cables, wait a few minutes, connect the cables, configure the router, and see if it works. Doing hard resets on the router and modem and reconfiguring is an option, too.
 

My Computer

System One

Hi chesee48 and welcome to Vista Forums :party:

Although people have had issues with D-Link routers, I think that we can possibly eliminate that here since you tried connecting through it and connecting directly to your modem. Instead, I think that it could be a driver issue. To check this, click on the start orb and type Device Manager into the search box and press enter/return. Click OK when the warning message appears and then click on Network adapters to expand that section.
Capture.JPG
Do you see a yellow warning triangle or a red cross here (or, indeed, any of the other categories)? Please reply with this information, and also with the make and model number of your computer. Please also state whether you have 32-bit or 64-bit Vista installed.
 

My Computer

System One

  • Manufacturer/Model
    Dwarf Dwf/11/2012 r09/2013
    CPU
    Intel Core-i5-3570K 4-core @ 3.4GHz (Ivy Bridge) (OC 4.2GHz)
    Motherboard
    ASRock Z77 Extreme4-M
    Memory
    4 x 4GB DDR3-1600 Corsair Vengeance CMZ8GX3M2A1600C9B (16GB)
    Graphics card(s)
    MSI GeForce GTX770 Gaming OC 2GB
    Sound Card
    Realtek High Definition on board solution (ALC 898)
    Monitor(s) Displays
    ViewSonic VA1912w Widescreen
    Screen Resolution
    1440x900
    Hard Drives
    OCZ Agility 3 120GB SATA III x2 (RAID 0) Samsung HD501LJ 500GB SATA II x2 Hitachi HDS721010CLA332 1TB SATA II Iomega 1.5TB Ext USB 2.0 WD 2.0TB Ext USB 3.0
    PSU
    XFX Pro Series 850W Semi-Modular
    Case
    Gigabyte IF233
    Cooling
    1 x 120mm Front Inlet 1 x 120mm Rear Exhaust
    Mouse
    Microsoft Comfort Mouse 3000 for Business (USB)
    Keyboard
    Microsoft Comfort Curve Keyboard 3000 (USB)
    Internet Speed
    NetGear DG834Gv3 ADSL Modem/Router (Ethernet) ~4.0 Mb/s (O2)
    Other Info
    Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray Lexmark S305 Printer/Scanner/Copier (USB) WEI Score: 8.1/8.1/8.5/8.5/8.25 Asus Eee PC 1011PX Netbook (Windows 7 x86 Starter)
Hello,

Here is what you can do. Do an ipconfig /all and post the result in this forum so we can atleast see what IP you are getting. If it is returning all 0.0.0.0 then there is no connection. I would then go into device manager and check the type of NIC that you have. Go directly to their website and download any available Vista drivers for that NIC.

You can also ping your NIC by openign a command prompt and typing in ping 127.0.0.1. If this returns any negative results then you either have a bad NIC or bad drivers.
 

My Computer

System One

Thank you very much for the replies guys, ive been sick with food poisoning the past few days so when i get a chance i will do all the above and see what i get.....

Thank you again
 

My Computer

System One

Dwarf said:
Hi chesee48 and welcome to Vista Forums :party:

Although people have had issues with D-Link routers, I think that we can possibly eliminate that here since you tried connecting through it and connecting directly to your modem. Instead, I think that it could be a driver issue. To check this, click on the start orb and type Device Manager into the search box and press enter/return. Click OK when the warning message appears and then click on Network adapters to expand that section.
View attachment 9330
Do you see a yellow warning triangle or a red cross here (or, indeed, any of the other categories)? Please reply with this information, and also with the make and model number of your computer. Please also state whether you have 32-bit or 64-bit Vista installed.
Click to expand...

No such luck. No yellow triangle or red cross on any categories...it is a 64bit
HP E5200
 

My Computer

System One

USAFRico said:
Hello,

Here is what you can do. Do an ipconfig /all and post the result in this forum so we can atleast see what IP you are getting. If it is returning all 0.0.0.0 then there is no connection. I would then go into device manager and check the type of NIC that you have. Go directly to their website and download any available Vista drivers for that NIC.

You can also ping your NIC by openign a command prompt and typing in ping 127.0.0.1. If this returns any negative results then you either have a bad NIC or bad drivers.
Click to expand...

how can i copy/paste the results from computer to computer? Is the NIC the (NDIS6.0)?
 

My Computer

System One

chesee48 said:
I bought a new Dell computer and then got another brand new dell that they replaced for free because they thought something was wrong with it. I returned that one and bought a brand new HP that i still have currently, all have/had Windows VISTA...

After being on the phone for hours and hours with Microsoft, Comcast and Dell, there still hasnt been anyone that can resolve the issues...

I have a Motorola modem thats connect by ethernet cable to a D-Link wireless router, but is only used as a medium to connect multiple computers to that motorola router through ethernet cables.

The connection is good given that i'm typing from my old computer with Windows XP. Plug and play and the internet works no issues.



Can this be an issue with the Modem or D-link router? Ethenet Cable? I can not think of anything else and with the Dell computer(s), microsoft and dell tried everything physically possible to try to un-install Vista, do this and do that with everything. Comcast did say that all their modems are Vista friendly and i even tried directly plugging the ethernet cable from the modem to the computer, bypassing the router and that didnt work. One comment that was made was that i had a bad IP address, which they tried to fix and that didnt work either. Please someone help me! Or im going to have to go with a brand new computer that has XP and not Vista. THANKS!
Click to expand...

Just a shot in the dark, but are your sure that your ISP is compatible with Vista?
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
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