Vista + Hp + Norton

T

towei

New Member
Hi,

I've been trying to help a friend with a HP laptop to uninstall Norton Internet Security. As soon as the software is uninstalled, the WLAN wont work. Then I reset the computer to a previous configuration (yesterday) and the WLAN works fine again. Have done this 20+ times now, and I can't figure out whats wrong. Any ideas? AVG Free is now installed together with Norton.

//towei
 

My Computer

System One

Did you make sure that Norton was fully removed, I believe there is a removal tool from their site to use as I believe it can be a pig to get rid of otherwise.
I hope you haven't got both anti virus programs running as that can cause problems. ;)
 

My Computer

System One

  • Operating System
    Windows 10 Home
    Manufacturer/Model
    HP Envy x360 Convertible 15-bq0xx
    CPU
    AMD A9 Stoney Ridge Technology
    Motherboard
    HP 8312 (Socket FP4)
    Memory
    8.00GB Dual-Channel Unknown (?-0-0-0)
    Graphics card(s)
    Generic PnP Monitor (1920x1080@60Hz) 512MB ATI AMD Radeon R5
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Aud
    Monitor(s) Displays
    Generic PnP Monitor on AMD Radeon R5 Graphics
    Screen Resolution
    1920 x 1080
    Hard Drives
    119GB SanDisk SD8SN8U-128G-1006 (SSD) 931GB Hitachi HGST HTS721010A9E630 (SATA
    Mouse
    Microsoft Optical Wheel Mouse
    Keyboard
    Standard PS/2 Keyboard
    Internet Speed
    62.86Mbps down 18.19Mbps up
    Other Info
    EPSON78D0CF (XP-332 335 Series) (Default Printer)
I tried the Norton Removal Tool, with the same result. Actually both programs are running at the same time, since I don't want him to be online without protection. Is it recommended to uninstall AVG first, then run Norton Removal Tool and (if successful) install AVG?
 

My Computer

System One

Hi towei,

It may be worth trying that. Obviously, disconnect from the net while doing it.

You need to reboot after using the Norton uninstall tool to ensure complete removal.

Hope it helps

SIW2
 

My Computers

System One System Two

  • Operating System
    Vista
    CPU
    Intel E8400
    Motherboard
    ASRock1333-GLAN R2.0
    Memory
    4gb DDR2 800
    Graphics card(s)
    nvidia 9500GT 1gb
  • Operating System
    win7/vista
    CPU
    intel i5-8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    ballistix 2x8gb 3200
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