XFX HD-685X-ZCFC Radeon HD 6850 problem

hackdot · Jul 15, 2012

i have a XFX HD-685X-ZCFC Radeon HD 6850 1GB 256-bit GDDR5 PCI Express 2.1 x16 HDCP Ready CrossFireX Support Video Card

both my screen get like a static for a second then go black, then it comes back, all videos are green....and second life crashs

any idea whats going on? no other game it does this for, i am also having graphic problems at times...games have like textures running off objects and making a long point...and videos are all messed up at times

smarteyeball · Jul 16, 2012

hackdot said:
both my screen get like a static for a second then go black, then it comes back, all videos are green....and second life crashs

When you say videos, are you referring the monitors having a 'green tinge/hue' ?

Or are the monitors normal, but video files have a green tinge?

any idea whats going on? no other game it does this for, i am also having graphic problems at times...games have like textures running off objects and making a long point...and videos are all messed up at times

How old is the card - new, or have you had it a while and it's suddenly started playing up?

Are you using the drivers that came with the card, supplied through Windows Update or the latest from AMD's site?

These are the latest from AMD's site.

Is this a pre-built machine ie HP, Dell etc? If so what is the exact model number?

What is the brand/model of your Power supply?

(Important. If you don't know, you may need to open your case and visibly look at it. What you are looking for is the brand if it has one. Pre-built machines use generic PSU's.

The wattage of the PSU ie 250W, 500, 650W etc

and preferably the amount of amps on the 12v rail. ie 12V 16A, 20A, 24A etc. All this can be found on a label on the PSU )

Until we have more solid info, It could be any number of things.

For example - The video drivers, inadequate or faulty power supply or the card itself is faulty.

textures running off objects and making a long point

Between this and the videos acting up sound like artefacts.

►If you are using the latest drivers and have a decent Power Supply, the card sounds faulty and may need to be returned.

►If you are using the latest drivers but have an inadequate/poor Power Supply - the card may not be getting the power it needs resulting in the artefacts and crashes. It can also be putting the rest of your system at risk.

That's why we need the extra details and specifications to help eliminate the cause.

hackdot · Jul 16, 2012

Rosewill Green Series RG700-S12 700W Continuous @40°C,80 PLUS Certified,Single 12V Rail,ATX12V v2.3 / EPS12V v2.91,SLI Ready,CrossFire Ready,Active PFC"Compatible with Core i7, i5" Power Supply

the card is about 1 year old if that, it is a computer i built

"When you say videos, are you referring the monitors having a 'green tinge/hue' ?
when eventhing gets static for a second then black and everything comes back videos on youtube are green, i can hear them playing just its all green....

smarteyeball · Jul 16, 2012

Thanks for that.

Well PSU specs are fine. 54A on the 12v rail. (although it's not what could be considered a 'quality unit'. I assume it's about the same age as the card?)

The static, black screen and resuming sounds like the display driver is failing and then recovering. Did you try updating to the latest drivers link in my first post?

In case you missed them:
AMD Catalyst

If you are already running the latest drivers - it might be worthwhile rolling back/using an older driverset that you knew worked.

(The green hue sounds the colour profile is getting screwy when the display drivers fails and recovers.)

I don't have a current version of Catalyst Control Center installed on any of my machines, so I can't tell you where to look exactly, but there should be an option to reset to defaults in the colour management section of CCC. That may at least provide a very temporary work around to the green tinge.

The in game artefacts and SL crashing, plus the static, black screen resuming could be caused by dodgy drivers. Concentrate on them first.

Can you recall updating anything around the time these issues started to occur? Did Windows update run around the same time? I presume that the card hasn't been behaving this way since day one.

If it's only very recent (like the last couple of days) you may even consider using a restore point to 'go back' to before these problems started to occur.

(and to reply with quotes, simply press the quote button. To quote specific bits of text, you can use the {quote} {/quote} tags. ie

Replace the { brackets with [ - alternatively there is the quote box in the editor. Simply highlight the text, use the quote icon and the section will be quoted.

Patonb · Jul 16, 2012

Actually, it sounds like a flash issue aswell. Quite posibly a change in settings, either flash or ati driver.. Second life is a flash based game, like the youtubee videos

I usr to get green vids when flash acted up. Turning OFF hardware acceleration fixed it.

if you can't deduce what changed, try a system restore back to before the issues, like smarty said.

smarteyeball · Jul 16, 2012

Good pickup - it's been so long since I tried SL, I forgot it was Flash based.

Between that and the in game artefacts - that tends to suggest drivers even more. Iirc correctly, there was one or two CAT driversets that didn't play well with flash.

Definitely try disabling GPU hardware acceleration in your browser as suggested. That should at least temporarily stop the static, black screen green video.

hackdot · Jul 17, 2012

so how do i fix this? i got no idea what i am doing

smarteyeball · Jul 17, 2012

Installing new drivers or using a restore point, or disabling GPU acceleration?

New drivers are easy, simply download the Cataylst Driver Suite linked above and run the setup.exe and follow the prompts.

Click here for the Tutorial on how to use the System Restore

*NB Any apps you have installed after a particular restore point will be removed. You can click on the restore point to see what will be affected.

For disabling GPU acceleration, it depends on which browser you use.

Firefox

Firefox button>Options>Advanced>General untick 'Use hardware acceleration when available'

also type about:config in the address bar and search for gfx.font_rendering.directwrite.enabled and set it to false

Opera 12

cut and paste the following into address bar

config#UserPrefs|EnableHardwareAcceleration and select 0 to disable

IE9

Disable Hardware Acceleration in IE9

Chrome

Enable or Disable Hardware Acceleration in Google Chrome - Jkwebtalks

hackdot · Jul 17, 2012

i have updated my drivers to the latest.

i do the chrome one and GPU compositing on all pages is already off....
problem is even worst now, keep crashing every few mins or less

i forgot to mention my 1st monitor is a 23 inch and my 2nd is a 32 inch vizo tv, i am not using hdmi i am using a adapter to connect a computer cable into a hdmi to connect to tv

i did not have the problem till after a few days of using the tv

smarteyeball · Jul 18, 2012

hackdot said:
i

i did not have the problem till after a few days of using the tv

An adapter shouldn't make any difference.

Nor should using a TV :huh: - but at least youv'e roughly poinpointed when it started happening.

When you updated the drivers, where both screens attached? or did you add the TV afterwards?

It might be time to try a restore point.

hackdot · Jul 18, 2012

i mean atm i have not had a crash or mess up, so i got no clue whats going on, but that does not exclude the graphic problem of certain object having a massive v line texture going off of it, and it only seems to be sl and assassins creed revelations, eve online i have not had the problem

hackdot · Jul 25, 2012

the problem is on and off now

wither 3 · Jul 29, 2012

If you run dxdiag.exe and select Display for the 32 bit or 64 bit (whichever you have), are all the DirectShow options enabled?

XFX HD-685X-ZCFC Radeon HD 6850 problem

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