Dell Inspiron 1420 black screen

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dextrozine

New Member
my laptop suddenly become black but lcd light it on.... i'm also hear sound the windows boot normally but no image/video at all.... i tried to connect another monitor still no image/video just appear error massage 'Out Of Range' then i try another monitor also error massage ' please adjust refresh rate '... so actually what problem here my monitor or gpu??
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron 1420
dextrozine said:
my laptop suddenly become black but lcd light it on.... i'm also hear sound the windows boot normally but no image/video at all.... i tried to connect another monitor still no image/video just appear error massage 'Out Of Range' then i try another monitor also error massage ' please adjust refresh rate '... so actually what problem here my monitor or gpu??
Click to expand...


Hi and welcome

You need to boot into safe mode (F8) once there adjust your monitot to a lower resolution and refresh rate

Let us know if that doesnt help


Ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
dextrozine said:
my laptop suddenly become black but lcd light it on.... i'm also hear sound the windows boot normally but no image/video at all.... i tried to connect another monitor still no image/video just appear error massage 'Out Of Range' then i try another monitor also error massage ' please adjust refresh rate '... so actually what problem here my monitor or gpu??
Click to expand...



Try doing a power-cycle. Remove battery and unplug from AC Power. Hold down power button for 90 seconds- That discharges the capacitors and may help with this issue. There are some further troubleshooting steps I have to resolve you issue but try this one first. After you've completed this step, re-connect AC Power and try turning it on without the battery. If you get a display, let the computer boot all the way into Windows and THEN insert the battery.

Let me know if that helps :)


-Also, can I get the Service Tag of your Notebook if this doesn't resolve your issue post your Service Tag so I can find some further steps for troubleshooting. :)
 

My Computer

System One

  • Manufacturer/Model
    Self-Built
    CPU
    AMD PHENOM X4 9600 BE 2.3GHZ @ 2.46GHZ
    Motherboard
    TA790GX 128M AM2+
    Memory
    8GB OCZ PC6400 800MHZ DDR2 RAM
    Graphics card(s)
    NVIDIA GTS 250 1GB VRAM
    Sound Card
    SB5120 24-BIT 7.1
    Monitor(s) Displays
    AOC 2330V 23" LCD
    Screen Resolution
    1920x1080
    Hard Drives
    250GB SEAGATE HDD
    PSU
    650W
    Case
    GENERIC
    Cooling
    3 120MM FANS
    Mouse
    MS WIRELESS DESKTOP 3000
    Keyboard
    MS WIRELESS DESKTOP 3000
    Internet Speed
    6MB/s
    Other Info
    Main Machine. Just upgraded my RAM to 8GB. Next task will be to get a new processor for this machine ( 9650 was for my secondary machine )
i try both suggestion but nothing happen just same :cry: for timmah here is my service tag 5FJSV1S plaese help me.... :cry:
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron 1420
Updating your BIOS might help so that this issue does not happen again - It is a known issue with your Notebook model. DELL Released a BIOS Update which fixes it ( This is an issue with the controller thinking the computer is asleep when it is not )
 

My Computer

System One

  • Manufacturer/Model
    Self-Built
    CPU
    AMD PHENOM X4 9600 BE 2.3GHZ @ 2.46GHZ
    Motherboard
    TA790GX 128M AM2+
    Memory
    8GB OCZ PC6400 800MHZ DDR2 RAM
    Graphics card(s)
    NVIDIA GTS 250 1GB VRAM
    Sound Card
    SB5120 24-BIT 7.1
    Monitor(s) Displays
    AOC 2330V 23" LCD
    Screen Resolution
    1920x1080
    Hard Drives
    250GB SEAGATE HDD
    PSU
    650W
    Case
    GENERIC
    Cooling
    3 120MM FANS
    Mouse
    MS WIRELESS DESKTOP 3000
    Keyboard
    MS WIRELESS DESKTOP 3000
    Internet Speed
    6MB/s
    Other Info
    Main Machine. Just upgraded my RAM to 8GB. Next task will be to get a new processor for this machine ( 9650 was for my secondary machine )
I have the same problem, my laptop hanged while I was watching video, the screen gone green and totally hanged, not even ctrl+shift+del worked. I have to force it off by pressing power button. After I restarted, I could see there is light from LCD, but totally nothing shown, even until I heard the sound of windows started, not even BIOS could be shown. I still could adjust the brightness of the LCD.
I have tried the above ways, but I could not even see the BIOS screen, & even after the power-cycle, the problem still exists. My service tag is 4MZPV1S.
Please help me Timmah~! :cry:
 

My Computer

System One

Timmah said:
Updating your BIOS might help so that this issue does not happen again - It is a known issue with your Notebook model. DELL Released a BIOS Update which fixes it ( This is an issue with the controller thinking the computer is asleep when it is not )
Click to expand...

I have the same problem, my laptop hanged while I was watching video, the screen gone green and totally hanged, not even ctrl+shift+del worked. I have to force it off by pressing power button. After I restarted, I could see there is light from LCD, but totally nothing shown, even until I heard the sound of windows started, not even BIOS could be shown. I still could adjust the brightness of the LCD.
I have tried the above ways, but I could not even see the BIOS screen, & even after the power-cycle, the problem still exists. My service tag is 4MZPV1S.
Please help me Timmah~! :cry:
 

My Computer

System One

Looks like there may be an issue with the LCD or the Video Card on your unit. Try connecting the unit to an external monitor and see if you get a display that way.
If you do get a display, then it is more likely an issue with the LCD...

If you can't get a display, then it would be your Video Card :/

Either way I hope you are under warranty w/DELL.
 

My Computer

System One

  • Manufacturer/Model
    Self-Built
    CPU
    AMD PHENOM X4 9600 BE 2.3GHZ @ 2.46GHZ
    Motherboard
    TA790GX 128M AM2+
    Memory
    8GB OCZ PC6400 800MHZ DDR2 RAM
    Graphics card(s)
    NVIDIA GTS 250 1GB VRAM
    Sound Card
    SB5120 24-BIT 7.1
    Monitor(s) Displays
    AOC 2330V 23" LCD
    Screen Resolution
    1920x1080
    Hard Drives
    250GB SEAGATE HDD
    PSU
    650W
    Case
    GENERIC
    Cooling
    3 120MM FANS
    Mouse
    MS WIRELESS DESKTOP 3000
    Keyboard
    MS WIRELESS DESKTOP 3000
    Internet Speed
    6MB/s
    Other Info
    Main Machine. Just upgraded my RAM to 8GB. Next task will be to get a new processor for this machine ( 9650 was for my secondary machine )
Hi, I'm having the same problem. When I press the power button, I get the initial screen with the dell logo and the bar fills up to the end. However the next screen is black with a blinking cursor. F8 does not even work for me to be able to reach safe mode. Please help!!!
 

My Computer

System One

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