ATI Radeon HD 4650 1GB Graphics Card/Driver Troubleshooting Without Video

T

tjp7154

New Member
Ok, I'm trying troubleshoot the new computer I recently bought. The problem is either the driver or the graphics card.

Computer: Gateway DX4300-03, 64-bit Windows Vista, ATI Radeon HD4650 1GB graphics card
Monitor: LG Flatron W2361V

The problem is: No video output, monitor tested to be good (used a 32-bit Windows laptop)

Details:

When I first got the computer (late July 09) I couldn't see the BIOS startup screen. The monitor would only turn on right before the Vista login screen. NOW, I don't see ANYTHING on the monitor at all. I can still hear the Vista log-in screen. I input my password without seeing the screen and I can tell it logs in. I've been using Windows Narrator and the keyboard to roughly navigate through Windows.

I've successfully ran System Restore, restoring it to the first restore point (when I could not see BIOS, but still see Windows), but still couldn't see anything on the screen.

I tried installing the latest driver from ATI's site (it's not easy navigating the web through Windows Narrator), but I couldn't successfully get through the program. Most likely the install program doesn't have Windows-recognized buttons so I can't tell and I can't see to use my mouse.

I tried to start Windows using safe mode (rapidly pressing F8 at system startup), but I can't tell if I'm successfully getting into Windows.

I tried to use the monitor drivers in the disk I received, but once again there aren't any traditional buttons to select and I can't get through it.

Unfortunately I can't return it back to the store I bought it from (Best Buy) because I didn't buy any protection packages and I don't want to pay to turn it in. I contacted Gateway but we only got so far as the operator to email drivers to me.

Any tips, insights?
 

My Computer

System One

  • Manufacturer/Model
    Gateway DX4300-03
    CPU
    AMD Phenom X4 9750 quad-core
    Memory
    8GB DDR2
    Graphics card(s)
    ATI Radeon HD 4650 1GB
    Monitor(s) Displays
    LG Flatron W2361V
    Hard Drives
    1TB HDD
    Cooling
    fan-cooled
    Mouse
    USB mouse
    Keyboard
    gateway (basic)
tjp7154, welcome to the forums.

This is going to sound like a stupid question, but after looking at the specs for your computer,

Gateway Official Site: Shop - Desktops - DX4300-03 Product Details - DX 4300 03 Product Details

do you have the monitor connected to the card and not the onboard video connections? Reason for asking is that according to the specs the motherboard has the AMD RS780 chipset, also known as 780G, which comes with the HD3200 onboard video (I know as I have a board with the same chipset). If it is connected to the card and not the onboard connector, it is possible that it isn't configured properly in the bios (onboard disabled, and add-in card set as primary). Just to check here is what the back of mine looks like with the onboard video connectors circled (there is also a HDMI port just to the left of them),

rear.png


Also grab CPU-Z,

CPUID

and on the motherboard tab it should provide the manufacturer and model number. Then I can look up the manual for it, and hopefully gateway has hacked the bios too badly and can point you where to look to make sure that the onboard is at least disabled.
 

My Computer

System One

  • Manufacturer/Model
    Me
    CPU
    Athlon x2 7750 BE
    Motherboard
    Asus M4A78 Pro
    Memory
    2x2gb Kingston
    Graphics card(s)
    Sapphire HD 4830
    Sound Card
    X-Fi Xtreme Music
    Monitor(s) Displays
    Acer P221w and Acer 1916w
    Screen Resolution
    1680x1050 and 1440x900
    Hard Drives
    2x80 GB Seagate 7200.10 in RAID0, 500 GB Seagate 7200.12
    PSU
    Antec Earthwatts 500W
    Case
    Antec Sonata III
    Cooling
    AC Freezer 64 Pro and a couple of 120 mm case fans
    Mouse
    Logitech G5 v2
    Keyboard
    Logitech Wave
    Internet Speed
    10000/1000
Thank you for the response. When I disabled and reenabled the graphics adapter it finally came up. I did indeed connect the VGA and HDMI cables in the onboard connector as opposed to the card itself. I found this was the reason I couldn't see the BIOS screen. As soon as I connected to the card itself I was able to see the BIOS screen from the VGA AND the HDMI connections. Thank you.
 

My Computer

System One

  • Manufacturer/Model
    Gateway DX4300-03
    CPU
    AMD Phenom X4 9750 quad-core
    Memory
    8GB DDR2
    Graphics card(s)
    ATI Radeon HD 4650 1GB
    Monitor(s) Displays
    LG Flatron W2361V
    Hard Drives
    1TB HDD
    Cooling
    fan-cooled
    Mouse
    USB mouse
    Keyboard
    gateway (basic)
It is good to see simple solutions to simple problems, sometimes the simple problems can cause the most chaos.
 

My Computer

System One

  • Manufacturer/Model
    Self Built
    CPU
    I5 3570K
    Motherboard
    Gigabyte Z77-DS3H
    Memory
    4 x 4GB corsair ballistix sport DDR3 1600 Mhz
    Graphics card(s)
    Gigabyte Geforce GTX 660 TI
    Sound Card
    creative x-fi
    Monitor(s) Displays
    Primary CiBox 22" Widescreen LCD ,Secondary Dell 22" Widescreen
    Screen Resolution
    Both 1680 x 1050
    Hard Drives
    2 x 500G HD (SATA) 1 x 2TB USB
    PSU
    Corsair HX 620W ATX2.2 Modular SLI Complient PSU
    Case
    Antec 900 Ultimate Gaming Case
    Cooling
    3 x 80mm tri led front, 120mm side 120mm back, 200mm top
    Mouse
    Technika TKOPTM2
    Keyboard
    Logik
    Internet Speed
    288 / 4000
    Other Info
    Creative Inspire 7.1 T7900 Speakers Trust Graphics Tablet
I am having similar problems with my gateway ( same model, same video card). My monitor is a gateway FHX2300. I went in to the BIOS and disabled the onboard video as was suggested and I am plugged into the ATI card and not the onboard video. I saved my changes in the BIOS and rebooted and am still having the same problem. I can operate for about 5 - 10 minutes and then the screen goes black and the system reboots. I've checked for the latest drivers and I am current.
I bought this system from Best Buy a few days ago so I may bring it back to them.

I thought I would check the forum for thoughts before I go that route.

Thanks in advance for any assistance.

Ed
 

My Computer

System One

  • Manufacturer/Model
    Gateway DX4300-03
    CPU
    AMD PHOENOM X49450
    Memory
    8 GB
    Graphics card(s)
    ATI RADEON HD4650 DISCRETE GRAPHICS (1 GB)
    Monitor(s) Displays
    FHX2300
I had the same issue with a Gateway DX4300-9 desktop. The computer appeared to halt after a few minutes. Monitor would go black and no hard drive activity. I went to the BIOS and changed two settings:
1. Like this article states - changed video to Onboard - was set to PCIE
2. Another setting to Halt on "All errors - but Keybord" was set. Changed to "No Errors".

It seems to be working fine now.
 

My Computer

System One

roy69 said:
It is good to see simple solutions to simple problems, sometimes the simple problems can cause the most chaos.
Click to expand...

Roy shoots...He scores!:) ^5
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    Core i7 860 Lynnfield
    Motherboard
    Asus P7P55D Deluxe
    Memory
    Corsair XMS 3 PC 1600Mhz
    Graphics card(s)
    ATI Radeon HD 5770
    Sound Card
    Onboard
    Monitor(s) Displays
    LG 2350 Flatron HD
    Screen Resolution
    1920x1080
    Hard Drives
    Barracuda 1Tb
    PSU
    650w Corsair
    Case
    Antec 900
    Cooling
    CoolerMaster Hyper212
    Mouse
    5 button w/speed control
    Keyboard
    yeah,somewhere...
    Internet Speed
    cable modem
    Other Info
    Running a very stable 3.6Ghz @ 8-8-8-24 1.65v
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