My Acronis backup is failing today, so I tried to open Acronis and all I get is an outline of the window.
If I click in the upper right hand corner of the outline where the Close Window button should be, the window closes so I know the application opened, but it's a ghost.
I'm trying to do a repair of it now, but since searches of the internet reveal that others have had the same problem with other applications, I think it might be a Windows problem. I've also seen where reinstalling the application does not fix the problem. It sounds like a registry setting.
Does anyone have a solution?
UPDATE: After the repair, Windows says it's not installed yet Programs and Features says it is.
UPDATE2: I tried to uninstall but Windows wouldn't uninstall it so I forced the uninstall with REVO uninstaller. Then I went through the registry deleting Acronis entries. After I was done, it BSODed and Windows would no longer start. After booting to the Last Known Good Configuration, I was able to uninstall and reinstall the software. For now, the issue is resolved. I was hoping someone would have pitched in with an easier fix.
If I click in the upper right hand corner of the outline where the Close Window button should be, the window closes so I know the application opened, but it's a ghost.
I'm trying to do a repair of it now, but since searches of the internet reveal that others have had the same problem with other applications, I think it might be a Windows problem. I've also seen where reinstalling the application does not fix the problem. It sounds like a registry setting.
Does anyone have a solution?
UPDATE: After the repair, Windows says it's not installed yet Programs and Features says it is.
UPDATE2: I tried to uninstall but Windows wouldn't uninstall it so I forced the uninstall with REVO uninstaller. Then I went through the registry deleting Acronis entries. After I was done, it BSODed and Windows would no longer start. After booting to the Last Known Good Configuration, I was able to uninstall and reinstall the software. For now, the issue is resolved. I was hoping someone would have pitched in with an easier fix.
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My Computer
System One
-
- Operating System
- Windows Vista Home Premium SP2, 32-bit
- Manufacturer/Model
- Retrofitted Refurbished Gateway
- CPU
- AMD
- Motherboard
- ASUS M3A78-EM
- Memory
- 4 GB
- Monitor(s) Displays
- Acer 22-in Flat Screen Monitor
- Mouse
- Logitech M705 Wireless Mouse
- Keyboard
- Logitech K350 Wireless Keyboard