Cytherian
Vista Guru
I'm wondering if anybody else has ever come across this before. I have a laptop that I got from a relative, who bought it used. It had Windows 7 Home Premium installed on it, but the hard drive got corrupted and had to be completely reformatted. The product key on the bottom of the laptop was intact, but the rest of the label was blurred (couldn't tell what OS it was for), so when I installed Windows 7 again from discs I created from a Digital River download, I entered the product key. It was not accepted. I decided to contact Microsoft and see if I could get any help. Thankfully after a short 5 minute wait, I was speaking with a human being who was fluent in English.
The rep checked on my product key and informed me that it is valid for Windows Vista, not 7. So apparently the previous installation was an upgrade. Unfortunately that information was completely lost, so... I figured OK I'll just install Vista then. Again, the rep told me it is a valid product key.
Well, I go ahead and supply my Vista product key on the Windows Vista installation screen and... I get an "invalid product key" error. What's interesting is that when you enter any variant off of the product key, the error response is immediate. But when I supply the code as I have it noted, the wait icon appears for about 5-10 seconds before coming back and telling me it is not valid. This is simply a checksum verification, as the laptop is not connected to the Internet at this time. So, even if there would be some activation issue, this is happening before it. Is this checksum being validated against an internal reference? I'm now wondering if the motherboard might have been replaced at some point.
Naturally I checked and double checked the product key. I had written it down on a piece of paper, transcribed from the back. This is what I read to the Microsoft rep. I tried re-typing the key exactly a few times and kept getting the same error.
Any ideas? I figured I'd check here first before trying to call Microsoft again (not sure if they can really help me at this point).
The rep checked on my product key and informed me that it is valid for Windows Vista, not 7. So apparently the previous installation was an upgrade. Unfortunately that information was completely lost, so... I figured OK I'll just install Vista then. Again, the rep told me it is a valid product key.
Well, I go ahead and supply my Vista product key on the Windows Vista installation screen and... I get an "invalid product key" error. What's interesting is that when you enter any variant off of the product key, the error response is immediate. But when I supply the code as I have it noted, the wait icon appears for about 5-10 seconds before coming back and telling me it is not valid. This is simply a checksum verification, as the laptop is not connected to the Internet at this time. So, even if there would be some activation issue, this is happening before it. Is this checksum being validated against an internal reference? I'm now wondering if the motherboard might have been replaced at some point.
Naturally I checked and double checked the product key. I had written it down on a piece of paper, transcribed from the back. This is what I read to the Microsoft rep. I tried re-typing the key exactly a few times and kept getting the same error.
Any ideas? I figured I'd check here first before trying to call Microsoft again (not sure if they can really help me at this point).
My Computer
System One
-
- Manufacturer/Model
- HP Pavillion dv5t
- CPU
- Intel Core Duo 2.53GHz
- Memory
- 4Gb
- Graphics card(s)
- NVidia GeForce 9600M GT 512Mb
- Screen Resolution
- 1280x800 32bit
- Hard Drives
- Seagate Momentus XT 500Gb Hitachi Travelstar HTS543225L9A300 250Gb
- Mouse
- Microsoft 4000