Can't Setup Parental Controls Windows Vista Home Premium

S

stevenvw

New Member
Hello,
I am having an issue with a computer right now. It's running Windows Vista Home Premium SP2.
I created a number of new user accounts for the kids using the computer at home. All their accounts are standard users with passwords that I have specified. I am using the only administrator account on the machine.
However, when I try to setup parental controls for the standard user accounts, I get the following message. 'Unable to make changes to parental control settings. If this problem persists, see your system administrator.'
I already checked and make sure that the Parental Control service was listed and active. I also confirmed that the required dll is in the system32 folder. The UAC is enabled as well.

Any help would be greatly appreciated.

Thanks
 

My Computer

System One

I have also tried to create a new administrator account, but the results were the same...
also, all the standard accounts are just created, but they have been logged in a few times, so they are set up...
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Ok, I have followed that...the thing is that as soon as I try to select a user account it gives me the error. I never even see the screen that gives you the options..
 

My Computer

System One

See if it can be done in safe mode.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
richc46 said:
See if it can be done in safe mode.
Click to expand...


I booted up into safe mode but it doesn't show up in the control panel while in safe mode. I checked the services and the Parental Controls service wasn't running. I tried to start it and got the message "Windows could not start the Parental Controls service on Local Computer. Error 1084: This service cannot be started in safe mode."
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

My Computer

System One

I have also made sure that the computer is virus / malware free...
while in the 'administrator' account and also the regular accounts, I have tried to do with with the UAC enabled as well as completely disabled, but this also did not make any difference
 

My Computer

System One

Did your SFC find any errors?
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Most likely those errors are the cause of your problem. The easiest way to resolve that problem is a repair install. You probably have corrupt files from a bad shutdown or possibly a virus attack a failing hard drive can cause the problem, too.
You will need a Vista install CD to perform a repair install. If you have one, post and I will get you directions on how to perform.
If the repair install does not work a reinstallation would be needed.
Between us, I do not think that the problem that you are experiencing is worth a reinstall, but that would be your call.
Possibly someone will stop by that will know how to make the repairs suggested by the SFC, but there are not many capable of peforming such repairs.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Ok, it seems that I am all good to go...I can now get into the parental control, as well as configure them and enable them.
After the first time I ran the sfc I was still not able to get into the parental controls, but I ran it again twice afterwards with a restart after each run and it seems that after the third time it started working
 

My Computer

System One

Good, SFC both fixes and diagnoses. It should be run 3 times, as you did, to see if it can fix the problem. In any event glad that all is working now.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
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