Desktop Problems - Blank/Black Screen

J

jamierdonald

Member
Hi all,

This is my first post so fingers crossed i'm in the right place. I run a fairly basic Dell machine with Vista Home Basic. Here is my problem:

I enter my user account password(i am the only user on the computer) and the desktop loads up.

About 50% of the time the desktop loads and then goes black. I have no mouse cursor and the Ctrl+Alt etc combinations do nothing. The monitor stays on which suggests that the computer is still sending some sort of signal so i don't know if this is a display problem or something more sinister. I have tried to follow advice on different forums and have yet to fix the issue.

I changed the desktop wallpaper, I removed and then re-installed the display drivers and neither of these suggestions helped. Is it possible that it has something to do with the power settings? Any help/advice will be greatly appreciated.
 

My Computer

System One

Sounds like a driver problem - but it could be the file system


SFC -System File Checker -Instructions

Click on Start > All Programs > Accessories

Right-click on the Command Prompt entry

Select Run as Administrator and accept the UAC prompt - the ElevatedCommand Prompt window should pop up.



At the Command prompt, type



SFC /SCANNOW



and hit the Enter key



Wait for the scan to finish - make a note of any error messages -and then reboot.





Copy the CBS.log file created(C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate itdirectly) and then compress the copy and upload it to your SkyDrive Publicfolder (http://skydrive.live.com ) and post a link to it so that I can take a look.

 

My Computer

System One

  • Manufacturer/Model
    Acer Aspire 8930G

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Since he can't even see the cursor, I suspect either the graphics or the display.

He might try running Hardware and Devices from Microsoft Fix It.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Mouse
    Logitech MX 600
    Keyboard
    Logitech MX 3200
    Internet Speed
    30 Mbps
I boot up my Compaq Presario containing Vista Home Basic as my OS. It goes through the booting cycle. Just before it gets to the active desktop, I get a black screen with a still cursor showing on my monitor. When I move the mouse around, the cursor moves with the motion of the mouse. That's as far as it get. What do I do?
 

My Computer

System One

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