Computer shuts off after 30 minutes

S

shahinmurray

Member
I have recently custom built a computer. Intel i5 3.3GHz, 8gig RAM, Windows Vista Home Basic: SP2, solid state harddrive, GeForce GT 640, 750w powersupply

It's running great, but the computer shuts down after running for 30 minutes. Existing threads hint at overheating. So I checked on the temperatures to find that everything is holding steady around 40 degrees C.

My only hunch is that it's some type of windows restriction (they had locked my vista key when I went to get this computer up and running this computer. and eventually helped me through the install after a phone call. Could the shut downs be related to this?)

Any other ideas?!
 

My Computer

System One

Welcome
Run in safe mode and report results to us.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Run a full anti virus scan, be sure it it up to date
Download and run a full scan with malwarebytes.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Go to the computer icon on your desktop, right click and then properties. Do you see the official MS emblem in lower right?
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
If you have that emblem, you should have no restrctions. You are fully activated
Go to search and type event viewer. Go to adminstrative Left column and then look for errors at the time of the shut down.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Lets try this, get a Ubuntu livecd and run on the livecd.

This will take the windows install out of the equation.
 

My Computer

System One

  • CPU
    Dual L5639 // i7 950 @ 4.0Ghz
    Motherboard
    Evga SR-2 // Gigabyte x58a-ud3r
    Memory
    12Gig Corsair XMS3 // 6Gig OCZ Gold
    Graphics card(s)
    gtx 560 ti // gtx 260-216
    Monitor(s) Displays
    Dual 22" // Headless
    Hard Drives
    OCZ aGILITY 3, 120Gig + Seagate 500Gig x 2
    PSU
    Silverstone da700 // Corsair 520hx
    Case
    Rosewill BlackHawk Ultra // Antec 900v1
    Cooling
    Twin CM Hyper 212+ // Noctua NH-u12
    Other Info
    Acer 8930 laptop with x9100...
shahinmurray said:
I have recently custom built a computer. Intel i5 3.3GHz, 8gig RAM, Windows Vista Home Basic: SP2, solid state harddrive, GeForce GT 640, 750w powersupply

It's running great, but the computer shuts down after running for 30 minutes. Existing threads hint at overheating. So I checked on the temperatures to find that everything is holding steady around 40 degrees C.

My only hunch is that it's some type of windows restriction (they had locked my vista key when I went to get this computer up and running this computer. and eventually helped me through the install after a phone call. Could the shut downs be related to this?)

Any other ideas?!
Click to expand...

Lets have a look at the activation status properly....

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
How to Tell
 

My Computer

System One

  • Manufacturer/Model
    Acer Aspire 8930G
Its a custom home build, so it won't be there.
 

My Computer

System One

  • CPU
    Dual L5639 // i7 950 @ 4.0Ghz
    Motherboard
    Evga SR-2 // Gigabyte x58a-ud3r
    Memory
    12Gig Corsair XMS3 // 6Gig OCZ Gold
    Graphics card(s)
    gtx 560 ti // gtx 260-216
    Monitor(s) Displays
    Dual 22" // Headless
    Hard Drives
    OCZ aGILITY 3, 120Gig + Seagate 500Gig x 2
    PSU
    Silverstone da700 // Corsair 520hx
    Case
    Rosewill BlackHawk Ultra // Antec 900v1
    Cooling
    Twin CM Hyper 212+ // Noctua NH-u12
    Other Info
    Acer 8930 laptop with x9100...
What won't be where?
an MGADiag report simply allows us to see what the true licensing situation is on ANY computer that it's valid for.
 

My Computer

System One

  • Manufacturer/Model
    Acer Aspire 8930G
The sticker on the case.
 

My Computer

System One

  • CPU
    Dual L5639 // i7 950 @ 4.0Ghz
    Motherboard
    Evga SR-2 // Gigabyte x58a-ud3r
    Memory
    12Gig Corsair XMS3 // 6Gig OCZ Gold
    Graphics card(s)
    gtx 560 ti // gtx 260-216
    Monitor(s) Displays
    Dual 22" // Headless
    Hard Drives
    OCZ aGILITY 3, 120Gig + Seagate 500Gig x 2
    PSU
    Silverstone da700 // Corsair 520hx
    Case
    Rosewill BlackHawk Ultra // Antec 900v1
    Cooling
    Twin CM Hyper 212+ // Noctua NH-u12
    Other Info
    Acer 8930 laptop with x9100...
There's nothing to say that a Custom build won't have a COA sticker - in fact there *should* have one, unlees the builder is the user, in which case, the Key should be a retail one.
 

My Computer

System One

  • Manufacturer/Model
    Acer Aspire 8930G
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-GJ2P6-QBJCX-VMXD3
Windows Product Key Hash: JqsAureafWazmXaPQ9q/PEMGbMQ=
Windows Product ID: 89572-008-1579033-71556
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6002.2.00010300.2.0.002
ID: {F93D9F3F-3BB2-4D1A-B219-6D502D30B850}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Basic
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.120402-0336
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Sha\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F93D9F3F-3BB2-4D1A-B219-6D502D30B850}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VMXD3</PKey><PID>89572-008-1579033-71556</PID><PIDType>5</PIDType><SID>S-1-5-21-2185599991-1272799944-925603282</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DH77KC__</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>KCH7710H.86A.0069.2012.0224.1825</Version><SMBIOSVersion major="2" minor="7"/><Date>20120224000000.000000+000</Date></BIOS><HWID>F4323507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomeBasic edition
Description: Windows Operating System - Vista, RETAIL channel
Activation ID: 95c6e80a-0ff8-4bd0-95f2-c4a39b79d09e
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89572-00142-008-157903-00-1033-6000.0000-1952012
Installation ID: 017724438624948785591634034693772152907083908025295683
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: VMXD3
License Status: Licensed

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: NgAAAAEAAgABAAEAAQAEAAAAAgABAAEA6GHIq+ItAvISwpSAIFDy9FR9YopNjj31ClOsVpZj

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC INTEL A M I
FACP INTEL DH77KC
HPET INTEL DH77KC
MCFG INTEL DH77KC
SSDT INTEL DH77KC
SSDT INTEL DH77KC
SSDT INTEL DH77KC
DMAR INTEL DH77KC
 

My Computer

System One

The COA (although I admit, I'm not sure what the 'NA' means!) is for Vista Home Basic - but the installed Key is also for Home Basic, and a Retail version, which has been activated......

The motherboard appears to be a retail one from Intel.
The installation is showig as being properly activated,

The evidence so far says that the install is legitimate, valid, and activated - what happens if y
ou go to www.microsoft.com/genuine/validate ?
 

My Computer

System One

  • Manufacturer/Model
    Acer Aspire 8930G
"Welcome to Windows!
Because Windows installed on your PC is genuine, enjoy the security, reliability and protection it provides."

It's looking like my windows is good.

What the next thing we can dig into?
 

My Computer

System One

UPDATE:
I swapped out power supplies --> Same problem
I removed the graphics card --> Same problem

Looks like we're getting down to the core of the board, perhaps the motherboard processor or RAM? Maybe there's something I've overlooked on the way...
 

My Computer

System One

Download MemTest86+ from www.memtest.org and create the Bootable CD. boot to it, and run 5 or so passes (at least an hour or two, anyhow) and see if it reports problems.
 

My Computer

System One

  • Manufacturer/Model
    Acer Aspire 8930G
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