missing dll, side by side configuration is incorrect

A

amain9000

Member
Hi,

When I try to run my DivX plus player I get the following error message:

"Missing divxmain DLL:

C:\Program Files (x86)\DivX\DivX Plus Player\DivX Plus Player.dll

The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more details."

I have searched through other posts to try to find a solution to this but they all seem very specific to each problem and I don't want to do anything crazy that will mess things up even worse.

Any help would be greatly appreciated.

Thanks,

adam
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD Seagate Barracuda 2TB 7200rpm 2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
When I tried to install the first of the .Net Framework files I got the following message:

"the upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch."

Please advise.

Thanks,

Adam
 

My Computer

System One

Hi Adam,

I'm really sorry, but I made a mistake. I hadn't seen that you have 64 bit Windows and those links are for x86 (32 bit). Did you manage to install any of them? If so, I would like you to do a system restore to before you installed them.

Here are the x64 links:

VC++ Redistributables - Download in the same order as before: 2005; 2005 SP1; 2008; 2008 SP1, 2010, 2010 SP1

Download: Visual C++ 2005 Redistributable Package (x64) - Microsoft Download Center - Download Details
Download: Visual C++ 2005 SP1 Redistributable Package (x64) - Microsoft Download Center - Download Details
Download: Visual C++ 2008 Redistributable Package (x64) - Microsoft Download Center - Download Details
Download: Visual C++ 2008 SP1 Redistributable Package (x64) - Microsoft Download Center - Download Details
Download: Microsoft Visual C++ 2010 Redistributable Package (x64) - Microsoft Download Center - Download Details
Download: Microsoft Visual C++ 2010 SP1 Redistributable Package (x64) - Microsoft Download Center - Download Details

.NET Framework in the same order: 1.0 SP3; 1.1 SP1; 2.0 SP1; 3.0 SP1; 3.5 SP1, 4.0, Windows Installer 4.5

Download: .NET Framework 1.0 Service Pack 3 - Microsoft Download Center - Download Details
Download: .NET Framework 1.1 Service Pack 1 - Microsoft Download Center - Download Details
Download: .NET 2.0 SP1 (x64) - Microsoft Download Center - Download Details
Download: .NET Framework 3.0 SP1 - Microsoft Download Center - Download Details
Download: .NET Framework 3.5 Service pack 1 - Microsoft Download Center - Download Details
Download: Microsoft .NET Framework 4 Client Profile (Standalone Installer) - Microsoft Download Center - Download Details
Download: Windows Installer 4.5 - Microsoft Download Center - Download Details

Sorry for the confusion! Those are the correct links :)

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD Seagate Barracuda 2TB 7200rpm 2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
I installed the visual C++ files but non of the .Net files.

Can I just start installing the new ones, or do I need to do a system restore before hand. If I do, please let me know what I need to do as I don't really know what a system restore entails. For example do I need to back up all my files before I do that.

Thanks,

Adam
 

My Computer

System One

amain9000 said:
I installed the visual C++ files but non of the .Net files.

Can I just start installing the new ones, or do I need to do a system restore before hand. If I do, please let me know what I need to do as I don't really know what a system restore entails. For example do I need to back up all my files before I do that.

Thanks,

Adam
Click to expand...

Hi Adam,

I think it would be best to remove the wrong ones before we install the correct ones. The best way to go about removing these would be a system restore. We have a tutorial on how to do a system restore:

http://www.vistax64.com/tutorials/76905-system-restore-how.html

Use option 1.

Choose a restore point that was made before we installed those VC++ redistributables :) If you're unsure about anything, just give me a shout.

A system restore shouldn't touch your files. It will, however, remove any programs that you've recently (after the restore point was made) installed. If your files are very precious to you, I would back them up just in case. It can't hurt :) Basically, a system restore reverts your system to what it was like at a previous time BUT it doesn't touch any user files.

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD Seagate Barracuda 2TB 7200rpm 2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
You might not need the 2008 redistributable. You would need to ask someone about your DivX player, possibly at their forum.

Are you installing SP1 of the 2008 redistributable?
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Mouse
    Logitech MX 600
    Keyboard
    Logitech MX 3200
    Internet Speed
    30 Mbps
Whenever I have added the redistributables, I don't use the original. I always use the SP and haven't had any problems. That's why I asked you about it.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Mouse
    Logitech MX 600
    Keyboard
    Logitech MX 3200
    Internet Speed
    30 Mbps
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