unable to open ebay.com

J

jcablay

Member
Have problem opening ebay.com all day today. Tried with IE, Mozilla and Google Chrome but no luck with any of those browers. I have vista 32 bit system.

When I initially googled for help I was advised to enable cookies by going to:Tools->Internet Options->Privacy->Advanced .
when I got to "advanced" I checked "override automatic cookie handling" and checked accept on both "first party cookies" and "third party cookies".
and checked "always allow session cookies".

Didn't help at all. I'm not a tech person for sure, but can follow instructions well.

Any help will be greatly appreciated as I do need to get to my ebay and completely frustrated.
 

My Computer

System One

Welcome
I am assuming that you mean that when you go to Ebay and enter your password, it does not work
Lets try a few things
First
Download temporary file cleaner
Temp File Cleaner - Free software downloads and software reviews - CNET Download.com
This software will clean out all cookies, you should be ok.
There is an unwanted consequence; all cookies will be delted. You wil have to sign in again to saved webpages, saved IDs etc.
For this purpose, I prefer this product over ccleaner.
If that does not work
Try forgot your password, and try to change it. That should work.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
What do you get, when you go to ebay.com. Describe everything from that point on.
Take a pic if you can
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
when I google "ebay.com". this is what I get:

Oops! Internet Explorer could not find rover.ebay.com

Suggestions:
.Go to ebay.com
.Search on Google:

and this is what is in the "google search" area: rover ebay 711 64454 23907
 

My Computer

System One

Run a full anti virus scan
Download and run a full scan with malwarebytes.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
I actually ran a quick scan using Advanced System Care along with the malware fighter it comes with, but that didn't solve the problem. A tech person had suggested using the Advanced System Care. What do you think. Should I go ahead and run a full scan with the Advanced System Care.

I also just down loaded the temp cleaner. I currently have been using CCleaner.
 

My Computer

System One

Forget temp cleaner for now
Run the scans that I told you. I know they are efficeint. Dont know about the other.
Lets work together, so I understand everything that has been done.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Running a full scan with malwarebytes-antimalware.

By the way, could this be a problem with an "internet proxy server". I kinda vaguely remember a friend of mine having a problem where websites wouldn't open up....anyway I'll run the scan. Got to go to work in a few hours...
 

My Computer

System One

Are you using a network with proxys?
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
You have your home computer. You connect to the internet via, what ISP? You have no other computers, is that correct, connected to that ISP?
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Well I'm connected with my local provider here which is oceanic cable through a modem that they hooked up. I also have a router so my daughter can use her computer.
 

My Computer

System One

OK
Dont worry about proxy, for now.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
It seems to me that if you are not being redirected by a virus or malware (and I do not think that you are) a good cookie cleaner like Temporary File Cleaner should work. I delayed a bit on that because if it is a virus, you can begin to get bigger problems and we must get rid of the virus. In addition, File Cleaner will force you to sign in again to web pages etc, for the first time, even though they have been saved in the past.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Make sure that you did the full scan and we are talking about 30 minutes or more.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
What I would like you to do is this
Make sure that your anti virus is updated. Make a full scan
Make sure that that the scan you did with malwarebytes was updated and was a full scan
If they were not, do it over
If they were try file cleaner.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
And
Just to satisfy me, have your daugher go to the site. Lets be sure that she can (with her computer)
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
You must log in or register to reply here.
Back
Top