This is my first time venturing into this forum so hopefully I've covered the relevant info. Thanks in advance for any help!
I'm using Windows Vista Home Premium on a HP pavilion slimline s3220n that's about three years old. I had lost mouse and keyboard control the night before I brought it into Staples for an overheating issue and am told both worked fine at the store, but at home, I'm still having the problem. I did switch both the keyboard and mouse out but it made no difference, although after freezing a couple times, the keyboard eventually sorted itself out.
What confuses me is this: At one point, I had to shut down the computer by pressing the power button because everything was frozen. When it started up again, it did an automatic system repair and restored it to an earlier point. On that screen, the keyboard and mouse work perfectly. However, once it boots up, regardless of whether it's in normal mode or safe mode, the cursor is still in the middle of the screen.
The last time everything worked was before the computer shut down after a HP update. I can't remember what it was (want to say it was photo related), but all I can find that was recently installed is a Microsoft Office update. I accessed System Restore through System Tools but I only have four restore points from 9/16 to choose from, starting with when I turned it on upon bringing it home and three more for each time it restarted.
I would bring it back to Staples but I'm not too thrilled with the work they've done on a seperate issue, plus they insist it worked perfectly there. It's been suggested I press F11 before it starts up for more restore points, but I vaguely remember F11 doing a system recovery only and not giving me a system restore option. I only want to wipe it completely as a last resort.
So, is there a really simple fix I'm missing? I'm kind of at a loss here and can't find this exact problem elsewhere. It just doesn't make sense to me that the mouse works on the restore screen but not once it starts up. Any help is much appreciated!
I'm using Windows Vista Home Premium on a HP pavilion slimline s3220n that's about three years old. I had lost mouse and keyboard control the night before I brought it into Staples for an overheating issue and am told both worked fine at the store, but at home, I'm still having the problem. I did switch both the keyboard and mouse out but it made no difference, although after freezing a couple times, the keyboard eventually sorted itself out.
What confuses me is this: At one point, I had to shut down the computer by pressing the power button because everything was frozen. When it started up again, it did an automatic system repair and restored it to an earlier point. On that screen, the keyboard and mouse work perfectly. However, once it boots up, regardless of whether it's in normal mode or safe mode, the cursor is still in the middle of the screen.
The last time everything worked was before the computer shut down after a HP update. I can't remember what it was (want to say it was photo related), but all I can find that was recently installed is a Microsoft Office update. I accessed System Restore through System Tools but I only have four restore points from 9/16 to choose from, starting with when I turned it on upon bringing it home and three more for each time it restarted.
I would bring it back to Staples but I'm not too thrilled with the work they've done on a seperate issue, plus they insist it worked perfectly there. It's been suggested I press F11 before it starts up for more restore points, but I vaguely remember F11 doing a system recovery only and not giving me a system restore option. I only want to wipe it completely as a last resort.
So, is there a really simple fix I'm missing? I'm kind of at a loss here and can't find this exact problem elsewhere. It just doesn't make sense to me that the mouse works on the restore screen but not once it starts up. Any help is much appreciated!
My Computer
System One
-
- Manufacturer/Model
- HP Pavilion Slimline s3220n PC
- Memory
- 2048 MB
- Graphics card(s)
- NVIDIA GeForce 6150 SE Graphics
- Monitor(s) Displays
- HP w1907
- Screen Resolution
- 1440 x 900
- Mouse
- HP N17ROP
- Keyboard
- HP KB-0630
