All downloaded files are corrupted.......I think

A

aakaido

New Member
So I say this problem happened about 2 weeks ago. I've had this Compaq desktop for almost 4 years and never had this problem. The computer one day kept receiving the error "Windows Explorer has stopped working" (problem details)

Code: 
Problem signature:  
Problem Event Name:    InPageError   
Error Status  Code:    c000009c   
Faulting Media Type:    00000003   
OS Version:     6.0.6002.2.2.0.768.3   
Locale ID:    1033   
Additional Information 1:     40d4   
Additional Information 2:    4062ad41ec8067256aa4c5e2b56d3c79   
Additional Information 3:    40d4   
Additional Information 4:     4062ad41ec8067256aa4c5e2b56d3c79  
Read our privacy statement:   [URL="http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409"]Microsoft Online Crash Analysis[/URL]
and once I clicked "restart the program" the desktop apps would disappear and reappear and the "Windows Explorer has stopped working" error would keep repeating itself over and over again.

After finally getting rid of the problem after a couple Norton Full Scans and system restores, I downloaded an .avi file on the desktop and the error came up again. I caught a glimpse of the file before the desktop restarted itself and saw that the picture wasn't on the video file like all my other videos are. After I struggled to delete it, the problem was gone. So I thought that file was corrupt.

Only problem is that every file does that same thing. Like, I used a torrent to download a movie and the folder had several files in it, but the icon folder showed it empty. Everything I download shouldn't be corrupt. If anyone understands what I'm talking about and can help, please do so.
 

My Computer

System One

Hello and welcome to the forum.

I am sorry you are having some problems, so we need to start with this.

1. If you can go to the website and use there uninstaller to remove your anti-virus....Then install MSE here is the link and it's free and very good.

Anti-Malware, Virus, Spyware Protection | Microsoft Security Essentials

After installing run a full scan and then report back with the results.

Malwarebytes free version, Malwarebytes : Free anti-malware, anti-virus and spyware removal download

Until we know do not use any restore points, if there is something there we don't want to reinfect your system...

Run a sfc /scannow in safe mode after we make sure there is no virus or malware. Here is how,

http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html

Notice there is a space between the sfc and the forward slash. Please update us as to the results and then we can move forward...
 

My Computer

System One

  • Manufacturer/Model
    a6530f Desktop
    CPU
    HP-PAVILION
    Motherboard
    M2N68-LA (Narra3)
    Memory
    8 Gigs of Ram/DDR2 PC2-6400 MB/sec
    Graphics card(s)
    NVIDIA GeForce 6150SE nForce 430
    Sound Card
    Intergrated Realtex ALC888S Audio
    Monitor(s) Displays
    LG W40 series widescreen
    Screen Resolution
    1600 X 900
    Hard Drives
    1 640 GB Sata transfer rating: 3.0 Gb/sec speed: 7200 RPM
    PSU
    300W
    Case
    Mid-Size ATX
    Mouse
    Microsoft Wireless Mouse 5000
    Keyboard
    HP Multimedia Keyboard
    Other Info
    Processor: AMD Phenom X3 8450 Operating speed: Up to 2.1 GHz, Number of cores: 3, Socket: AM2+, Bus speed: 3600 MHz HT3 (clocked down to 2000 MHz) Modem: 56K WinModem/ Supermulti: 16X DVD(+/-)R/RW 12X Ram (+/-)R DL Lightscribe SATA Drive Menory Card Reader: 15-in-1 Multimedia Card Reader Media Drive
If none of the above works, try to make a system restore from before the problem
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Hi Rich thanks for your input, my concern is that the OP already did some system restores to which if he had a virus or malware then there is a bigger problem now. Waiting for there response and thank again for your help...
 

My Computer

System One

  • Manufacturer/Model
    a6530f Desktop
    CPU
    HP-PAVILION
    Motherboard
    M2N68-LA (Narra3)
    Memory
    8 Gigs of Ram/DDR2 PC2-6400 MB/sec
    Graphics card(s)
    NVIDIA GeForce 6150SE nForce 430
    Sound Card
    Intergrated Realtex ALC888S Audio
    Monitor(s) Displays
    LG W40 series widescreen
    Screen Resolution
    1600 X 900
    Hard Drives
    1 640 GB Sata transfer rating: 3.0 Gb/sec speed: 7200 RPM
    PSU
    300W
    Case
    Mid-Size ATX
    Mouse
    Microsoft Wireless Mouse 5000
    Keyboard
    HP Multimedia Keyboard
    Other Info
    Processor: AMD Phenom X3 8450 Operating speed: Up to 2.1 GHz, Number of cores: 3, Socket: AM2+, Bus speed: 3600 MHz HT3 (clocked down to 2000 MHz) Modem: 56K WinModem/ Supermulti: 16X DVD(+/-)R/RW 12X Ram (+/-)R DL Lightscribe SATA Drive Menory Card Reader: 15-in-1 Multimedia Card Reader Media Drive
americancritic said:
Hello and welcome to the forum.

I am sorry you are having some problems, so we need to start with this.

1. If you can go to the website and use there uninstaller to remove your anti-virus....Then install MSE here is the link and it's free and very good.

Anti-Malware, Virus, Spyware Protection | Microsoft Security Essentials

After installing run a full scan and then report back with the results.

Malwarebytes free version, Malwarebytes : Free anti-malware, anti-virus and spyware removal download

Until we know do not use any restore points, if there is something there we don't want to reinfect your system...

Run a sfc /scannow in safe mode after we make sure there is no virus or malware. Here is how,

http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html

Notice there is a space between the sfc and the forward slash. Please update us as to the results and then we can move forward...
Click to expand...

Ok, I did as you said. The Microsoft Security Essentials thing picked up a couple threats and removed them:

ADware:Win32/OpenCandy Low Removed
ADware:Win32/OpenCandy Low Allowed
ADware:Win32/OpenCandy Low Allowed
TrojanDownloader:ASX/Wimad.CF Severe Removed
TrojanDwonlader:QT/Waick.A Severe Removed
ADware:Win32/OpenCandy Low Removed
ADware:Win32/OpenCandy Low Allowed

It says I'm now protected. Then I ran sfc /scannow in safe mode. I'm not sure what I was suppposed to be looking for. In the thread you directed me to, it said something about a CBS log or something like that. After I read the log, it said a couple of things couldn't be fixed. I'd have to run the computer back in safe mode to tell you exactly what they were because in normal mode, the "Windows explorer has stopped working" error keeps coming up when get to C:/Windows/system32. Is this enough information to help me out any further?
 

My Computer

System One

Hello the sfc tutorial tells you how and what to do so you can upload the whole report to us for our review..
 

My Computer

System One

  • Manufacturer/Model
    a6530f Desktop
    CPU
    HP-PAVILION
    Motherboard
    M2N68-LA (Narra3)
    Memory
    8 Gigs of Ram/DDR2 PC2-6400 MB/sec
    Graphics card(s)
    NVIDIA GeForce 6150SE nForce 430
    Sound Card
    Intergrated Realtex ALC888S Audio
    Monitor(s) Displays
    LG W40 series widescreen
    Screen Resolution
    1600 X 900
    Hard Drives
    1 640 GB Sata transfer rating: 3.0 Gb/sec speed: 7200 RPM
    PSU
    300W
    Case
    Mid-Size ATX
    Mouse
    Microsoft Wireless Mouse 5000
    Keyboard
    HP Multimedia Keyboard
    Other Info
    Processor: AMD Phenom X3 8450 Operating speed: Up to 2.1 GHz, Number of cores: 3, Socket: AM2+, Bus speed: 3600 MHz HT3 (clocked down to 2000 MHz) Modem: 56K WinModem/ Supermulti: 16X DVD(+/-)R/RW 12X Ram (+/-)R DL Lightscribe SATA Drive Menory Card Reader: 15-in-1 Multimedia Card Reader Media Drive
If you make a system restore from before any contamination from a virus, you will be ok.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
If a system restore made you good again, and now it is not, possibly the virus is back.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
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