OK this is a windows 7 problem but I don't think it's localized to 7 (and I'm in a hurry and don't want to take time to sign up over at the seven forum haha) so I'll start here and move there if you guys can't fix it.
My grandmother bought a Sony Vaio with 7 Home premium on it...about a year ago. We helped her set it up and everything since she's technologically illiterate. Today she asked me to update her AV for her, but I came across another problem. She wanted a special screensaver installed on it, which was weird because I know I had gotten it all set up when she first got it. SO I went to change it and sure enough it was all messed up and I couldn't get it to work. So i redownloaded it, and tried to uninstall the messed up one. Except nothing happened. It gave me the usual UAC prompt and then nothing happened. So I tried just installing it again, same thing. UAC prompt, then nothing happens.
I tried this several times then opened task manager to find 3 of the installers running in processes. So I reset the computer. Still didn't help. Except now it just showed up in Task Manager for several seconds then dissapeared. Running as admin made no difference either way, not did compatibility mode.
So I made a new user account with admin privileges (hers already was admin btw) and tried everything again from there. On the first attempt it brought up the installer, so I figured it was a messed up account and tried to run the uninstaller first to clean it out. But then it started acting exactly the same again, would give the UAC prompt, then nothing. SO I went to windows update, installed everything (including a service pack) and restarted. STILL NOTHING. Finally, I disabled UAC entirely. Didn't work. So I went into safe mode, and IT WORKED! Perfectly. Not one problem.
So my question is, what's the matter?! All the other programs seem to work fine, it just wont do anything with an installer in an .exe. Any ideas would be great. Sorry for the long explanation
PS-I ran the SFC command, and did an updated scan with Malwarebytes (which strangely installed just fine).
My grandmother bought a Sony Vaio with 7 Home premium on it...about a year ago. We helped her set it up and everything since she's technologically illiterate. Today she asked me to update her AV for her, but I came across another problem. She wanted a special screensaver installed on it, which was weird because I know I had gotten it all set up when she first got it. SO I went to change it and sure enough it was all messed up and I couldn't get it to work. So i redownloaded it, and tried to uninstall the messed up one. Except nothing happened. It gave me the usual UAC prompt and then nothing happened. So I tried just installing it again, same thing. UAC prompt, then nothing happens.
I tried this several times then opened task manager to find 3 of the installers running in processes. So I reset the computer. Still didn't help. Except now it just showed up in Task Manager for several seconds then dissapeared. Running as admin made no difference either way, not did compatibility mode.
So I made a new user account with admin privileges (hers already was admin btw) and tried everything again from there. On the first attempt it brought up the installer, so I figured it was a messed up account and tried to run the uninstaller first to clean it out. But then it started acting exactly the same again, would give the UAC prompt, then nothing. SO I went to windows update, installed everything (including a service pack) and restarted. STILL NOTHING. Finally, I disabled UAC entirely. Didn't work. So I went into safe mode, and IT WORKED! Perfectly. Not one problem.
So my question is, what's the matter?! All the other programs seem to work fine, it just wont do anything with an installer in an .exe. Any ideas would be great. Sorry for the long explanation

PS-I ran the SFC command, and did an updated scan with Malwarebytes (which strangely installed just fine).
My Computer
System One
-
- Manufacturer/Model
- Dell Inspiron 1545
- CPU
- Intel Core 2 Duo T6400 @ 2.00 GHz
- Motherboard
- DELL - 27d90219 Phoenix ROM BIOS PLUS Version 1.10 A05
- Memory
- 4 GB
- Graphics card(s)
- Mobile Intel(R) 4 Series Express Chipset Family
- Sound Card
- IDT High Definition Audio CODEC
- Monitor(s) Displays
- Generic PnP Monitor (DPMS), 15.3" (34cm x 19cm)
- Screen Resolution
- 1366x768
- Hard Drives
- Internal 320 GB Portable 320 GB used for separate storage of media, plugged into USB port as needed.
- Cooling
- Single built in fan
- Mouse
- Touchpad, + Logitech wireless mouse (USB)
- Keyboard
- Built in
- Internet Speed
- ~150 kilobytes/sec DL
- Other Info
- Usually have low HD free space left (<10 GB), often left on overnight. I really push its capabilities.