Computer Name Change - Auto Request

Hello,

Currently when I turn on my laptop, the "Windows Needs Your Permission" pop-up appears each time, suggesting I want to change the Name of my computer.

This started to happen after un-hiding a load of files in order to find the Apple Crash Log files for my iPod...

I ran virus software etc.. but can't seem to work out what's causing the issues.

Any ideas?

Ben

Please post this info (even though you're not having BSOD's): http://www.vistax64.com/crashes-debugging/282419-blue-screen-death-bsod-posting-instructions.html

FYI - the cause will probably reveal itself in the MSINFO32 report (the startups section). If not, then it'll surely be in the Autoruns file.

Hello,

Here's the info from the MSINFO32 Report - not sure if you can make sense from this?

Thanks

Ben

Program Command User_Name Location
Sidebar %programfiles%\windows sidebar\sidebar.exe /detectmem NT AUTHORITY\LOCAL SERVICE HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
WindowsWelcomeCenter rundll32.exe oobefldr.dll,showwelcomecenter NT AUTHORITY\LOCAL SERVICE HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Sidebar %programfiles%\windows sidebar\sidebar.exe /detectmem NT AUTHORITY\NETWORK SERVICE HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
WindowsWelcomeCenter rundll32.exe oobefldr.dll,showwelcomecenter NT AUTHORITY\NETWORK SERVICE HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
AdobeBridge Home-PC\Ben HKU\S-1-5-21-3557530188-2809335124-1201204038-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
WMPNSCFG c:\program files\windows media player\wmpnscfg.exe Home-PC\Ben HKU\S-1-5-21-3557530188-2809335124-1201204038-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Digital Line Detect c:\progra~1\digita~1\dlg.exe Public Common Startup
Windows Defender %programfiles%\windows defender\msascui.exe -hide Public HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Dell Webcam Central "c:\program files\dell webcam\dell webcam central\webcamdell2.exe" /mode2 Public HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Apoint c:\program files\delltpad\apoint.exe Public HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
IgfxTray c:\windows\system32\igfxtray.exe Public HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
HotKeysCmds c:\windows\system32\hkcmd.exe Public HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Persistence c:\windows\system32\igfxpers.exe Public HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
mcui_exe "c:\program files\mcafee.com\agent\mcagent.exe" /runkey Public HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
SysTrayApp %programfiles%\idt\wdm\sttray.exe Public HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Adobe ARM "c:\program files\common files\adobe\arm\1.0\adobearm.exe" Public HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
SunJavaUpdateSched "c:\program files\common files\java\java update\jusched.exe" Public HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
iTunesHelper "c:\program files\itunes\ituneshelper.exe" Public HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Can't find anything in the info that you posted. Please run the reports that are listed in the link above - that way I'll have everything that I'll need to see if this entry exists in the startups. If not, I can look at the event logs for things running during startup.

Beyond that, you can run Process Monitor at startup - and it'll tell you everything that occurs. The problem is that the log is very, very huge - so the use of filters is necessary.

Hi usasma,

Not sure which ones you're looking for. After running the "Blue Screen of Death (BSOD)", the follow files were downloaded... let me know what you need. Cheers, Ben.

!_kernel_dump_list
$_netsh_lan1
$_netstat_jcgriff2
$_WER_ALL
$_WER_localappdata
$_WER_programdata
$_WMIC_recoveros
$evtx_app_dump
$evtx_sys_dump
$jcgriff2_log
$msinfo32
$RAM_info
$set_environment_var
$set_environment_var
$sys_list
$systeminfo
$Tasklist_SVCHOST
driverq_fo
driverq_si
driverq_v
dxdiag_x86t
HKCU_Soft_MS_Win_CV_Uninstall
HKLM_Soft_MS_A-S_Installed_Components
HKLM_Soft_MS_Win_CV_Uninstall

Please post everything that was requested in this link: Blue Screen of Death (BSOD) Posting Instructions

Ok, I think I have everything for you... attached the files etc.

Thanks.

Is Vista . . .
- x86 (32-bit)
- original installed OS on the system - yes
- an OEM or full retail version - OEM, pre-installed. Although had to re-install following previous corrupt hard-drive 6 months ago.
- What is the age of system (hardware) - 2 years.
- What is the age of OS installation - 6 months installed.

OK, we're gonna have to get a bit more aggressive.
Please download, extract, and run this free application: Autoruns for Windows
Save the output as an .arn file (the default is Autorun.arn), zip it up and upload it here.
If that doesn't work, then we're gonna have to try it with Process Monitor - a real PITA for me!

Here's the autorun.... looks like a lot of stuff!

Cheers, Ben.

Nothing!!! Darn!!!

So, the next step is to run Process Monitor at startup. To do this:
Download, extract, and run Process Monitor ( Process Monitor )
Select the Options menu at the top and the Enable Boot Logging option in that menu. This makes Process Monitor log the next boot process of the operating system.

Restart the computer afterwards and start Process Monitor once the operating system has loaded. You will be asked to save the boot log to a directory on the hard drive. Load that boot log afterwards using [Ctrl O] or File > Open. This is a huge log file - so our next step is to see if you can upload it somewhere that we can get a look at it. If not, post back and we'll see about trimming the logfile down in size.

Hello,

Ok - ran the Process Monitor. Not sure if I was supposed to wait for it to have loaded all 100% of files when I ran it the first time around, but just selected the "Enable Boot Logging" and restarted it. When I opened it, it asked me if I wanted to save the boot files...

So I now have x 3 files - two of them are approx 245MB and the other is 40MB. Not sure how to share these... Any ideas?

Ben

Zip them up and upload them to a free file-hosting service.
I'll see if I can get someone to look at them (as I have some serious eye issues) - otherwise I'll try to stumble through them myself.

Please be sure that we know which one was generated first, and which one was generated last.

Hello,

Ok - I've uploaded the three files to the below links... hopefully they've uploaded without any problems.

Ben

- File number 1
http://www.filedropper.com/processmonitorreport
<a href=http://www.filedropper.com/processmonitorreport><img src=http://www.filedropper.com/download_button.png width=127 height=145 border=0/></a><br /><div style=font-size:9px;font-family:Arial, Helvetica, sans-serif;width:127px;font-color:#44a854;> <a href=http://www.filedropper.com >file backup online</a></div>

File number 2
http://www.filedropper.com/processmonitorreport-1
<a href=http://www.filedropper.com/processmonitorreport-1><img src=http://www.filedropper.com/download_button.png width=127 height=145 border=0/></a><br /><div style=font-size:9px;font-family:Arial, Helvetica, sans-serif;width:127px;font-color:#44a854;> <a href=http://www.filedropper.com >online backup storage</a></div>

File number 3
http://www.filedropper.com/processmonitorreport-2
<a href=http://www.filedropper.com/processmonitorreport-2><img src=http://www.filedropper.com/download_button.png width=127 height=145 border=0/></a><br /><div style=font-size:9px;font-family:Arial, Helvetica, sans-serif;width:127px;font-color:#44a854;> <a href=http://www.filedropper.com >file storage online</a></div>

Got the logs downloaded and haven't found anyone to look at them yet.
My eyes are doing a bit better and I hope to take a look at them tonight.

There's something odd with the logs - they are somehow connected and won't open because one of them is corrupted. I tried re-downloading and that didn't fix it.

Instead, let's try a clean boot.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
Perform a clean startup to determine whether background programs are interfering with your game or program
Basically what you're doing here is stopping all the 3rd party stuff when the system boots. If the message persists, then we know it's a Windows issue (and that's gonna be difficult to troubleshoot). If it stops the message, then re-enable stuff (in groups of 4 or 5) until it recurs. Then narrow it down to just one and you may have the culprit.

Also, please delete all the logs from Process Monitor.
Then run it once on boot - and stop it from logging immediately after the error message shows up.
I'd like to see what sort of info having just one log will give us.

Hello - I did a clean boot and it came up straight away, so sounds like a windows issue...

Just to give you some more information (which may not be relevant), but I was trying to change my access rights to this laptop i.e. making folders visible etc and it had an error. Afterwards all my desktop and toolbar icons dissapeared, which after un-hiding files made it re-appear, but this is when the problem started - so expect this is related?

If any more problematic, considering doing a new clean install... what do you think?

Did you happen to make a system restore point prior to making these changes?
If so, please try and restore the system to a point before the changes were made.

If that doesn't work, then here's a link to a procedure that'll help restore permissions to default (it's doesn't fix all permissions, but does do most - the details are beyond my ability to understand):
jenae - subinacl - [SOLVED] Device Manager is Blank - Page 2 - Tech Support Forum

If that doesn't work, then try a repair install: http://www.vistax64.com/tutorials/88236-repair-install-vista.html
If that doesn't work, then try a clean install:

For testing purposes, it's best to install Windows "clean".
This is, basically, installing it the way that Microsoft intended (using drivers from Windows Update).

Connect the system to the internet
Use DBAN ( DBAN Download | Darik's Boot And Nuke ) or KillDisk ( Active@ Kill Disk. Hard Drives Eraser. Free Download. ) to wipe the drive
Install Windows by booting from the installation DVD
Visit Windows Update and get all updates
Visit Windows Update and get Service Pack 1 (usually under Important Updates)
Visit Windows Update and get any other available updates
Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)
Download, install, and update a free antivirus so you don't get infected while testing ( Free AntiVirus ).

If the problems persist, then the problem is most likely with your hardware.

CAVEAT: If you have an Asus motherboard, check the date on the C:\Windows\System32\driver\ASACPI.sys file. 2004/2005 is a problem, 2009,2010 is OK.

Click to expand...

Good Luck!