User Account creation crashes Vista Premium

T

Theotocopulos

Member
I have been trying to help someone who has had a new hard drive fitted
and Vista premium reloaded.
The best we can do is to load Vista with no User Accounts created.
(We can start up up in Safe mode, too.)
Seems ok, access to Internet established, but when MS advised on over
30 updates, it would not accept an instruction to go ahead and advised
we needed Administrator account access.
When an account was created, it needed to reboot, and then failed to reach
the login screen, showing a black screen.

I wondered if this is a common mistake which your users could help. Sorry
I can't supply every detail of the computer. It's an old Dell PC, which ran Vista
well for a number of years. Checked both Memory and Hard Drive from diagnostics
disc.

The computer people who fitted the hard drive don't seem to know what's up,
and are beginning to wipe their hands of it.
:sarc:
 

My Computer

System One

  • Manufacturer/Model
    MESH
    CPU
    Core2/DuoQuad-core
    Motherboard
    ASUS P5N-E SLI nForce 650i SLI
    Memory
    2048MB DDR2 533Mhz (2x 1024MB)
    Graphics card(s)
    256MB nVidia GeForce 8500 GT
    Sound Card
    5.1 HD 6 channel Audio Codec (on-board)
    Monitor(s) Displays
    Mirai 22" LCD widescreen
    Screen Resolution
    1680 x 1050
    Hard Drives
    Seagate Barracuda 7200-10 500 GB Serial ATA
    PSU
    HEC550TD-PFE
    Mouse
    Logitec cordless
    Keyboard
    Logitec cordless
    Internet Speed
    Broadband
Is this Service Pack 1 or 2?

Where there any Service Packs in those 30 Updates

Josh
 

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics card(s)
    AMD HD Radeon 6870
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW (1440x900@60Hz)
    Screen Resolution
    1280x800
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA) + 250GB WD iSCSI attached Drive
    Case
    Novatech Night
    Mouse
    Dell HID-compliant mouse
    Keyboard
    Standard PS/2 Keyboard
Theotocopulos said:
I have been trying to help someone who has had a new hard drive fitted
and Vista premium reloaded.
The best we can do is to load Vista with no User Accounts created.
(We can start up up in Safe mode, too.)
Seems ok, access to Internet established, but when MS advised on over
30 updates, it would not accept an instruction to go ahead and advised
we needed Administrator account access.
When an account was created, it needed to reboot, and then failed to reach
the login screen, showing a black screen.

I wondered if this is a common mistake which your users could help. Sorry
I can't supply every detail of the computer. It's an old Dell PC, which ran Vista
well for a number of years. Checked both Memory and Hard Drive from diagnostics
disc.

The computer people who fitted the hard drive don't seem to know what's up,
and are beginning to wipe their hands of it.
:sarc:
Click to expand...

Go back to safe mode > Select Safe Mode > at the logon screen, do you see an admin account youdon't know about ?
If yes, it is the built-in admin account. By default, it has no password.
Logon to it, and create an admin account for the user with password > restart the macjine > logon to the newly created user admin account in normal mode > now install the Windows Updates.
 

My Computer

System One

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