CrombieGuy146
New Member
HP DV6736nr won't load in to windows - keeps rebooting
Hi folks, I’m new here so I hope I do this right…
The laptop in question is a HP Pavillion DV6736nr with 2GB of RAM running Vista Home Premium (SP1). I am unsure about anything else (unsure to boot into it) other than it has an AMD Turion 64 x2 processor and Nvidia graphics). Sorry for being sort of vague.
The laptop I have will not completely boot up. It is a friends laptop and he has been having problems with it so he asked me to look at it. I know a little bit about computers, but I am definitely not an expert. I know this doesn’t make it any easier, but he can not remember what he was doing when the problem started.
When I attempt to boot the laptop I get the “Windows did not shut down successfully” screen. I first tried “Start Windows Normally” which did not work. The computer would begin loading in to Windows. The windows Vista logo would appear and I would get a black screen with the cursor on it. After about 2 seconds the screen would go black and the computer would restart. When I tried “Safe Mode” and “Safe Mode with Netorking” I had the same error. So I am unable to boot in to safe mode as well.
The first time I tried safe mode I actually ended up with a BSOD, but the computer restarted to fast for me to be able to write down the code. I haven’t been able to get the BSOD again.
I am able to boot in to “Safe Mode with Command Prompt” and I am able to use the command prompt with no problem (Other than not really knowing what to do with it… :huh: )
I’ve attempted removing/ swapping the RAM with no success
I’ve attempted restoring to an earlier point using System Restore and I get an error that states “System restore did not complete successfully. Your computer’s system files and settings were not changed”
Details:
System Restore failed due to an unspecified error.
Data error (cyclic redundancy check). (0x80070017)
That error occurs no matter which restore point I attempt to use.
I have also tried “Startup Repair” and I get the error
“Startup Repair could not detect a problem”
“If you have recently attached a device to this computer, such as a camera or portable music player, remove it and restart your computer. If you continue to see this message, contact your system administrator or computer manufacturer for assistance.
When I click “View diagnostic and repair details” all of the error codes are “0x0”
When I ran chkdsk after it runs it states the following:
“The master file table’s <MFT> BITMAP attribute is incorrect.
The Volume Bitmap is incorrect.
Windows found problems with the file system.
Run chkdsk with the /F (fix) option to correct these.”
I attempted to run chkdsk /F it states “Chkdsk can run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)”
I say yes and it advises that it will be checked next time the system restarts, but when the computer restarts it doesn’t appear to do anything other then the same reboot-cycle as before.
The last thing I’ve tried is sfc /scannow which runs through and gives the following error:
“Windows Resource Protection found corrupt files but was unable to fix some of them. I looked through the CBS.log file and I didn’t really notice any errors and to be honest I’m not too sure how to get it off the laptop to get it on to a working computer to post it here
.
I am unsure what else I could do to attempt to fix this problem short of reformatting and starting over. Any help would be greatly appreciated. If I neglected to provide you with any information I apologize and will post it ASAP.
Thanks.
Hi folks, I’m new here so I hope I do this right…
The laptop in question is a HP Pavillion DV6736nr with 2GB of RAM running Vista Home Premium (SP1). I am unsure about anything else (unsure to boot into it) other than it has an AMD Turion 64 x2 processor and Nvidia graphics). Sorry for being sort of vague.
The laptop I have will not completely boot up. It is a friends laptop and he has been having problems with it so he asked me to look at it. I know a little bit about computers, but I am definitely not an expert. I know this doesn’t make it any easier, but he can not remember what he was doing when the problem started.
When I attempt to boot the laptop I get the “Windows did not shut down successfully” screen. I first tried “Start Windows Normally” which did not work. The computer would begin loading in to Windows. The windows Vista logo would appear and I would get a black screen with the cursor on it. After about 2 seconds the screen would go black and the computer would restart. When I tried “Safe Mode” and “Safe Mode with Netorking” I had the same error. So I am unable to boot in to safe mode as well.
The first time I tried safe mode I actually ended up with a BSOD, but the computer restarted to fast for me to be able to write down the code. I haven’t been able to get the BSOD again.
I am able to boot in to “Safe Mode with Command Prompt” and I am able to use the command prompt with no problem (Other than not really knowing what to do with it… :huh: )
I’ve attempted removing/ swapping the RAM with no success
I’ve attempted restoring to an earlier point using System Restore and I get an error that states “System restore did not complete successfully. Your computer’s system files and settings were not changed”
Details:
System Restore failed due to an unspecified error.
Data error (cyclic redundancy check). (0x80070017)
That error occurs no matter which restore point I attempt to use.
I have also tried “Startup Repair” and I get the error
“Startup Repair could not detect a problem”
“If you have recently attached a device to this computer, such as a camera or portable music player, remove it and restart your computer. If you continue to see this message, contact your system administrator or computer manufacturer for assistance.
When I click “View diagnostic and repair details” all of the error codes are “0x0”
When I ran chkdsk after it runs it states the following:
“The master file table’s <MFT> BITMAP attribute is incorrect.
The Volume Bitmap is incorrect.
Windows found problems with the file system.
Run chkdsk with the /F (fix) option to correct these.”
I attempted to run chkdsk /F it states “Chkdsk can run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)”
I say yes and it advises that it will be checked next time the system restarts, but when the computer restarts it doesn’t appear to do anything other then the same reboot-cycle as before.
The last thing I’ve tried is sfc /scannow which runs through and gives the following error:
“Windows Resource Protection found corrupt files but was unable to fix some of them. I looked through the CBS.log file and I didn’t really notice any errors and to be honest I’m not too sure how to get it off the laptop to get it on to a working computer to post it here
.I am unsure what else I could do to attempt to fix this problem short of reformatting and starting over. Any help would be greatly appreciated. If I neglected to provide you with any information I apologize and will post it ASAP.
Thanks.
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