Missing Files and Email

N

neumannu47

Member
I'm helping a friend with her computer. This is my second experience with Vista. Here is her problem:

"I am sharing the PC with my husband here at the house. He set up a separate identity for me with my own logon so I could set up my email, documents, etc. It seemed to be working fine until this morning when I logged on and couldn't find any of the documents I'd saved and created. None of the emails I've sent this week are stored in my "sent" folder even though they were all there yesterday. And the only emails that show up are things that were sent after about 11:30 a.m yesterday. Nothing from the rest of this week or last."

At the moment, I am remotely logged into the computer with TeamViewer. Her husband's account is open. He is an administrator on the machine.

The problem sounds like a profile problem, based on my knowledge of XP. When I try to look at her \user\wife_name folder, I don't have permission. Vista offers a path to get permission, but since I'm not familiar with Vista, I don't go there yet.

Can someone offer me a troubleshooting path to solve this problem? Her email is Outlook 2003.
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
You download shadow explorer and use from the account in question.
They may have disappeared due to a power surge during boot etc.
Did you know that if you lose power during a save (you lose everything, not just the new portion that you are trying to save)
There are all kinds of possibilities
power surge
corruption
malware
virus
etc.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Yes, I do know those things. I was able to log into her account, but she is not an administrator, so I cannot install the program. When her husband gets home, he will have to enter his password. Then I can install ShadowExplorer and run it from her account. Her documents folder is empty. Thanks.
 

My Computer

System One

There are other methods with permissions etc, but the best way is to use her account.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
She is now an administrator, ShadowExplorer is installed, but there are still no documents. I'll try recuva now. I wonder if I'm getting the entire story from her. Something is strange.
 

My Computer

System One

Shadow explorer should be able to find them.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
I'm going to have to talk with the lady. All I know is what I posted. There are no files in her documents or my documents folder. The problem only started Friday. It's as if there is a missing profile. If she lost her profile and then created another one, that's bad. She's normally fairly computer savvy, for a non-technical person. Again, thanks for your help. I'll post back when I know more.
 

My Computer

System One

If you find them we can be happy together, if not maybe, with new facts, we can still help.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
You have to pick a restore point from the time the folders still existed - if there is one available.
 

My Computer

System One

  • Manufacturer/Model
    Dell
    CPU
    Q6600
    Memory
    4GB
    Monitor(s) Displays
    HP w2207h
    Hard Drives
    2x250GB HDDs 1x60GB OCZ SSD 6 external disks 60 to 640GBs
    Other Info
    Also 1xHP desktop, 1xHP laptop, 1xGateway laptop
This problem is one of the strangest I have ever seen. The only files that are missing from email are Sent messages. The missing documents are nowhere to be found. I have searched using the two utilities mentioned above. Something is really strange here.
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
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