Dell Vista X32 Won't hibernate, sleep, shut down when lid is closed

About a month ago, I had my friendly Dell rep dispatch a tech to replace my Bluetooth module and CD drive. Afterwhich, Bluetooth still wouldn't work, and I'm positivie that it's a software issue. I called them back about that issue, and the one I'm asking about below, and according to Dell, my only option is to reinstall windows. He didn't grasp the fact that I couldn't back up my files.

Since the repair, my laptop won't go into sleep, hibernate, or shut down when I close the lid. I also started getting a 'last backup failed' error, and when I try and backup or create a restore point, I get a the 'insuffecient memory for VSS Shadow copy' message with error 0x800423F1.

It will shutdown when I use the shutdown in the windows orb, as well as it goes into some form of sleep/hibernation when I push the power button. The reason I say that is when I open it up and push the power button again, I get a 'resuming windows' message and screen.

Also, I don't think it's a mechanical issue. Reason being, when I close the lid, and open it back up, my mouse will freeze and act drunk for 3-15 seconds. To me that says that for some reason, the program that commands sleep/hibernation is not firing off, or firing off to completion.

I've tried several tutorials/suggestions from this website and others regarding adjusting power settings, disabling wake from sleep in device manager, doing repairs from the windows disk, etc.

I'd appreciate any and all ideas- I don't want to reload Vista! I'm sure that there's something that I missed, or Dell missed, or maybe even I did something wrong.

THANKS in advance!

Welcome
Start with an SFC command
run 3 times if errors are found
http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html

If that does not work, do a system restore from before the problem
http://www.vistax64.com/tutorials/76905-system-restore-how.html

Thanks- I tried sfc/scannow again, and got "Windows Resource Protection did not find any integrity violations".

I can't even perform a system restore- none of my backup or restore functions function.

When I attempt to create a restore point, I get the same message as when I try to backup. I attached a screenie of what I get, and where I'm at when I get it.

Cant fix everything at once, but imporant things first. Adjust SR space
http://www.vistax64.com/tutorials/76227-system-restore-disk-space.html

Thanks- did that one already.....tried it with the 'stock' setting of 21.971GB, and it failed, as well as with the 3GB setting.

Each time I do it- I show used and allocated as 0, and then max as whatever I've set it at.

Here is an old thread with the same problem and a solution
http://www.vistax64.com/general-discussion/213807-backup-insufficient-storage-0x8004231f.html

Just attempted that- I increased to 30gb as well as 100gb, and no dice. Same error message- whether I try to do a backup or create a restore point.

On a side not, I tried the suggestion in the yahoo answers link inside the link you provided, and I don't have a VSS/Shadowcopy tab on any of my volumes when I right click on C,D, or E in my computer. I don't know if that info helps any or not.

You probably have to get some extra space, try this.

Vista: Reclaim and Release Disk Space from System Restore and Shadow Copies » My Digital Life

You have shadow copies, but MS does not make them available, except for some higher versions of Vista, Ultimate, Professional, etc.

THANKS, just tried that on all 3 drives. Still no dice on backup or system restore. Same memory message.

I'm using Vista Ultimate if that helps any.

You just mentioned memory, did you misspeak or are we referring to the same messages in the screen shot. That is not memory but space on HD.
Actually, lets be sure its not the hard drive
Test Hard Drive HD Diagnostic or this test http://www.tacktech.com/display.cfm?ttid=287

Also clean up the HD
http://www.vistax64.com/tutorials/76073-disk-cleanup.html

Also go to event viewer and look for errors regarding restore points. Left panel administrative.

Tell me how much space you have now, total and how much for restore and how much is left for restore.
This will tell you how
http://www.vistax64.com/tutorials/76227-system-restore-disk-space.html

Yes, I misspoke. I was referring to space, not memory. I thought everyone was like my wife and knew what I meant :D

Sorry to sound ignorant, but when I run the test that you linked to, I get the following errors- I attached them in a jpeg to avoid 'cornfrusion'. When I run the test built into the system (F12 on reboot) it passes fine.

Carefully, try this Hard Drive test-The one from Maxtor
Hard Drive Testing Tools - Top 7 Free Hard Drive Testing Tools - Hard Drive Diagnostics

I performed the SMART test, and short tests, and passed all. I will try and run the long tests overnight- I aborted the 'long drive self test' as it ran for over 1.5 hours and was only 1/3 of the way done.

I dont think its the hard drive, but lets be sure. You lose your hard drive you lose everything.

If hard drive is ok
Download this, lets see whats taking space on that thing
WinDirStat - Free software downloads and software reviews - CNET Download.com

Thanks for your persistence and assistance!

Here's what I found. I attached pictures to make it easier, especially since I'm not sure what exactly I'm looking for in the WinDirStat program, or how to correctly utilize the information that it provides.

Also, I noticed that my HDD is 160gb according to Dell, but in 'my computer' it shows it's about 148.5 gb total.....is that due to the space Vista takes up, so it's not included in the total?

On C drive how much of 99% is available?

Where did you see the 91%?

Are you referring to the 99.1% on the WinDirStat jpeg? My impression was that it constituted that % of total available.

Yes, expand that column or put cursor in the title. I want to know s how much is available and not used.

Here you go!