Chkdsk will not run at startup; no cmd.exe will work

Miss JJ Johnson · Dec 28, 2010

I want to install SP1 and SP2 but SP1 for Windows Vista fails to install.
2 drives: OS and Recovery
I successfully defragmented and cleaned the Recovery drive, backed up all of my files on an external hardrive, and "cleaned" the OS drive (my C drive).
C: will not defragment until I check it for errors.
I scheduled an error check but it will not run at startup.
I tried multiple executive commands (according to microsoft.com instructions) to make the error check run and none worked.

I am hoping to check C for errors and go from there, and I am trying to avoid reverting back to factory settings, though that is fine for a last resort.

I am a self-taught intermediate computer user and I learn fast, but some of the complicated command language processes are beyond me.

richc46 · Dec 28, 2010

Welcome
Run a full anti virus scan
Download and run malwarebytes at full scan and be sure to up date.
run an sfc check.
http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html
http://www.vistax64.com/tutorials/130824-chkdsk-will-not-run-startup-vista.html
Try a clean boot. Does it work? If so follow directions to correct the problems
http://support.microsoft.com/kb/929135
Be sure to run cmd as administrator. Right click and then run as administrator.
http://www.vistax64.com/tutorials/181765-elevated-command-prompt.html

Disable the firewall
Make sure it is not due to memory.
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
Same as Vista

Miss JJ Johnson · Dec 28, 2010

Thank you for the reply! I am working on all of your suggestions now, but in the meantime, I found one detail to share that I forgot in my original post:

"Windows Resource Protection found corrupt files but was unable to fix some of them. [FONT=&quot]Details are included in the CBS.Log windir\Logs\CBS\CBS.log"

I could not access the log per the instructions I read online (I don't even know what this log is). I think it said something like "log cannot be accessed".

I also ran some scans on memory and it said everything was clean and functioning correctly, but I will try your firewall suggestion when my anti-virus scan finishes. My anti-virus is up to date and says everything is proteceted and fine, but maybe the scan will turn up some helpful information.
[/FONT]

richc46 · Dec 28, 2010

TY that can be valuable information. Put that aside for now and continue the other instructions
If not corrected, with my solutions. We will analyze that log
BTW
When you get that error report run the SFC three times more.
All problems are not always corrected at once
Good luck

Miss JJ Johnson · Dec 28, 2010

I am running the sfc scan again while my virus scan continues. I tried to access the resulting log with this command:

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt

But no luck, the command window simply moved to another ready administrator command line.
I tried to access the file that specifies the corrupted files but it said,
"CBS You don’t have permission to open this file.
[FONT=&quot]Contact the file owner or an administrator to obtain permission."
I am the administrator and I am the only user on this computer. How do I access the txt file that tells me which files are corrupted?
[/FONT]

richc46 · Dec 28, 2010

Did you follow these instructions, carefully?
http://www.vistax64.com/general-dis...-not-completing-successfully.html#post1239523

Miss JJ Johnson · Dec 28, 2010

Virus scan turned back perfect results.

If I read the records from the sfc correctly, these are the three corrupted files that cannot be "reprojected":

pacer.sys.mui (from QoS)

tcpmon.ini (from printing)

autochk.exe (from autochk)

I have no idea what any of that means.

I will download the malware bytes and run a full scan next.

richc46 · Dec 28, 2010

Would you be kind enough to download the files to us?

richc46 · Dec 28, 2010

Do you have a Vista install DVD we can do a repair of all those files?

Miss JJ Johnson · Dec 28, 2010

I attached the .txt file of my sfc scan results.

And I did find my Reinstallation DVD so that is an option

Thank you for your patient guidance.
~ JJ

richc46 · Dec 28, 2010

That Disc is the best belated Christmas gift that you could have
You can try a repair install or just reinstall the System
http://www.vistax64.com/tutorials/88236-repair-install-vista.html?filter[11]=Performance Maintenance

Miss JJ Johnson · Dec 29, 2010

Thank you for all of your help, wish me luck

richc46 · Dec 29, 2010

You know I wish you luck
If you would like a tutorial on how to install, here it is
http://www.vistax64.com/tutorials/117366-clean-install-full-version-vista.html

Miss JJ Johnson · Dec 29, 2010

I wrote down this link and the one for the repair install - can't wait to get started!
Happy New Year,
JJ

richc46 · Dec 29, 2010

Happy New Year
Wish you luck

Chkdsk will not run at startup; no cmd.exe will work

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