HP G60 Laptop Performs long beep

dyckrobles · Dec 23, 2010

I have another laptop which is an HP G60 model running in windows Vista 64-bit. When I turn it on, it performs a somewhat 3-4 minutes of long beep. I test the memory and the harddrive and still it performs OK. Please I need help.

richc46 · Dec 23, 2010

Welcome
Lets go back to squoare one
Test the memory and Hard Drive using these methods
The memory test should be for 8 passes. and then take a known good stick and test each slot
Use this memory test not the one that is part of your OS, this is much better
Before the test, I think that you should back up your stuff.

Download memtest86 and test RAM
www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Test Hard Drive HD Diagnostic or this test Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.

dyckrobles · Dec 26, 2010

richc46 said:
Welcome
Lets go back to squoare one
Test the memory and Hard Drive using these methods
The memory test should be for 8 passes. and then take a known good stick and test each slot
Use this memory test not the one that is part of your OS, this is much better
Before the test, I think that you should back up your stuff.

Download memtest86 and test RAM
www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Test Hard Drive HD Diagnostic or this test Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.

I've tried the suggestions that you have given unto me but still it does a continuous beep. anyway thank you for sharing your suggestion.

chaosrealm93 · Dec 26, 2010

if its still under warranty, send it back to HP

Lorien · Dec 26, 2010

Hi dyckrobles,

Welcome to Vista Forums!

A 3-4 minute solid beep does not sound to me like a BIOS-related error message (as most beeps during boot are). I honestly have no clue what is causing it or how to stop it (yet), but some of the following may help.

If chaosrealm is right and it is still under warranty, I recommend making an immediate claim and let them handle it as anything/everything you do yourself risks invalidating the warranty and we certainly don't want that. But if you need to send it in, try to make a backup first as there's a reasonably good chance it will be returned with the hard drive returned to factory conditions and everything you put on it lost.

If Richard's suggestions did not work or idenfity any problems (remember, they would identify problems, not necessarily fix them - so double check to make sure none were identified if you assumed they would fix the problems at the same time), then try the following:

Boot into Safe Mode with Networking and see if the same issue occurs. Post the results in your next reply. Either answer helps us narrow down the cause.

If that doesn't work, try a clean boot http://support.microsoft.com/kb/929135. If the problem goes away then it's just a matter of tracking down the culprit causing the problem. Follow the procedures in the article. Once found, delete, remove, deactivate, or uninstall it. Once done be sure to reset Vista back to normal status as explained in the procedures. If the problem occurs in clean mode then just restore the system to normal status and reboot - this solution is not going to work.

Do you know when this problem began? Try a System Restore to a point in time BEFORE the problem began. Here's the procedure: http://www.vistax64.com/tutorials/76905-system-restore-how.html. Be sure to check the box to show more than 5 days of restore points. If the first attempt fails, then try an earlier point or two. NOTE: You will have to re-install any software and updates you installed between now and the restore point, but you can use Windows Update for the updates. Use the recovery disk if the system prompt doesn’t work. The recovery disk works a bit different from the above procedures but if you follow the prompts from the System Restore menu option with the above information you should be able to restore with no problems.

If the System Restore doesn't work, do a Startup Repair by booting to the genuine Windows Vista Installation Disk (or one you can borrow from ANYONE) or from a Recovery Disk with recovery options included on it. Here's the procedure: http://www.vistax64.com/tutorials/91467-startup-repair.html. To boot to the CD you may need to change the BIOS to make the CD-drive first in the boot sequence. To do that, wait for the screen that tells you the F key to push to access the boot menu or boot setup. Push it quickly. Make the changes, save your work, and exit. Put the CD in the drive and reboot. When prompted, push any key to boot from the CD.

If you don't have either disk, you can make a bootable Recovery Disk using http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/ along with burning software like: http://www.snapfiles.com/get/active-isoburner.html and, of course, a blank CD (perhaps made on a different computer or perhaps in safe mode with networking if that is working).

If that doesn't work, try to boot into safe mode (repeatedly click the F8 key while booting and go to safe mode with networking – or do so from the command prompt on the disk). Then let's check some of your system files:

Go to Start / All Programs / Accessories / Command prompt and right click on command prompt and click run as Administrator (you can skip this step if using the disk).

If using the disk, cd to C:\Windows\System32. Type sfc /scannow and enter and let it run. It will scan and try to fix some of your system files. Hopefully it will complete with no corruption it could not repair (if there is such corruption post back here or try to analyze it to find the problem file(s) using http://support.microsoft.com/kb/928228. Try to attach the report (you may need to copy it to your desktop before it will permit you to attach it) here so we can see if they can be repaired with good copies from the installation disk (unless there are too many).

While in Command Prompt, type chkdsk /f /r and enter and let it run. It will want to schedule itself to run at the next restart. Answer yes and then reboot to run the program. It will scan and try to fix any corruption or bad sectors on your hard drive and mostly remove that as a potential cause.

If that doesn't work, then please post any error messages from the Event Viewer concerning startup (Start / Control Panel / Administrative Tools / Event Viewer). Here's how to use Event Viewer: http://www.petri.co.il/vista-event-viewer.htm. Look in the System section.

You may be infected with malware. Try to run anti-malware programs (in safe mode with networking if necessary). To fix this problem (if it is a problem) download, install, and run the following two programs: http://www.malwarebytes.org/mbam.php and http://www.safer-networking.org/en/index.html. You may also want to try the new, free Microsoft Security Essentials http://www.softpedia.com/progDownload/Microsoft-Security-Essentials-Download-131683.html (with the caveat that only ONE AV program can be installed and running on your system at any one time). Use removal tools when appropriate http://www.raymond.cc/blog/archives/2009/05/05/comprehensive-list-of-uninstallers-or-removal-tools-for-antivirus-software/. You may also want to try the free Avira at: http://www.free-av.com/ and Avast at: http://www.avast.com/index. Reboot after completing all the scans. You may also want to try the free OneCare at http://onecare.live.com/site/en-us/center/whatsnew.htm and let it run all the options (except the registry cleaner) because that’s good maintenance (it will take some time to complete but can be done in the background).

You may be having troubles with your device drivers, firmware, and/or software. Go to Device Manager by going to start / search box and type device manager and enter and then double-click on the program icon that appears. Check each device for a red x, yellow ! or white ?. These identify devices with problems (probably drivers, but also conflicts or something else). Click on each for further details and troubleshooting tips. If you need to get drivers, do so from the computer vendor or device manufacturer (NOT from Microsoft Updates). Proceed as follows to get the drivers: http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm. Once you have the drivers, you can install them through Device Manager as follows: http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html.

If none of the above helps, although this is not a BSOD problem, let's gather the BSOD information to see if it tells us anything useful. Go to: http://www.vistax64.com/crashes-debugging/282419-blue-screen-death-bsod-posting-instructions.html and follow the instructions to the letter.

Let's stop there for now and see what this tells us. Please include what happened with each procedure and any results you obtained (or error messages - word-for-word). Also include the SFCdetail.txt file and BSOD zipped file attached to the post and copies of the details of any related error messages that appeared in Event Viewer (just cut and paste from the Details Tab for each different error). Also include anything else you think might help us diagnose the problem. Please also include the manufacturer, make, and precise and complete model number of the computer as there may be useful information there. I'm wondering if we should flash the BIOS - but I want to see more details about the computer first.

I hope this helps. I know it's a lot, but we want to help you and at the same time cause as little harm to the system, your data, your programs, and your settings as possible during the process - so it takes a bit longer to do it this way than to simply jump ahead and try re-installation options (which could very well solve the problem) which I try to reserve as last resorts - and we're not there yet.

Good luck!

HP G60 Laptop Performs long beep

dyckrobles

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richc46

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