Solved Windows explorer has stopped working, When opening a Folder of MP4's

J

jons

Member
In vista when i open a folder of Quick time MP4 videos, windows explorer stops working. The green bar on the top of the window tries to load up & it than crashes.

This is a major pain. I cant even delete the folder as when I navigate to that area windows explorer stops working.

Please help!!!


thank you
 

My Computer

System One

  • CPU
    it 870
    Memory
    4GB
    Graphics card(s)
    GT220
    Monitor(s) Displays
    30" + 24"
    Screen Resolution
    1600p
    Hard Drives
    old 320GB
Welcome
Does it happen in Safe Mode
If not use a clean boot to diagnose
http://support.microsoft.com/kb/929135

If it is just the one program that causes the problem the program may be corrupt. Try from another account.

Try going back to before the problem with a system restore
Go to search and type event viewer, look for any errors that appear in the adminstrative tab.
Go to device manager look for any yellow warnings indicating problems with drivers. Update drivers. Especially Video.
Run an SFC command
http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html
Make a full antivirus scan
Download and run malwarebytes. Make a full scan after you update.
Try in another user account.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
it happens in safe mode too.

i actually remember this happening over a year ago & just ignored it as I never used MP4 videos much, so I don't think system restore would work now.

I tried a diff account, same thing.

There is only 1 yellow warning in DM with an Unknown device


ill try malwarebytes
 

My Computer

System One

  • CPU
    it 870
    Memory
    4GB
    Graphics card(s)
    GT220
    Monitor(s) Displays
    30" + 24"
    Screen Resolution
    1600p
    Hard Drives
    old 320GB
Update that driver
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
As a last resort, make a system restore point then delete the program and reinstall.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
in attempting to update the device is says windows ran into problem installing it.

it says its Creative Game Port. So i don't think its going to so much with the issue here. really hope hope malawarebyte finds something. if not maybe uninstall reinstall quicktime?
 

My Computer

System One

  • CPU
    it 870
    Memory
    4GB
    Graphics card(s)
    GT220
    Monitor(s) Displays
    30" + 24"
    Screen Resolution
    1600p
    Hard Drives
    old 320GB
Uninstall would be my suggestion. But make a system restore point first. Just in case things get worse.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
strange. the folder of mp4s doesn't seem to cause windows to stop working atm. (fingers crossed) instead the green loading bar at the top window just takes ages to complete & finish to the end (right side). After a fair while the green bar goes away & all seems normal.:confused:
 

My Computer

System One

  • CPU
    it 870
    Memory
    4GB
    Graphics card(s)
    GT220
    Monitor(s) Displays
    30" + 24"
    Screen Resolution
    1600p
    Hard Drives
    old 320GB
What did you do, clean boot, safe mode etc?
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
still happens :( i did safe mode. not clean boot yet. malaware bytes found 2 Trojans, but didnt help with the problem. When you say Uninstall, you mean windows itself off the disc?
 

My Computer

System One

  • CPU
    it 870
    Memory
    4GB
    Graphics card(s)
    GT220
    Monitor(s) Displays
    30" + 24"
    Screen Resolution
    1600p
    Hard Drives
    old 320GB
LOL not windows, I meant quicktime.
But start with that System Restore Point
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
installed new quicktime, makes no difference. would any of settings help?
http://img812.imageshack.us/img812/2995/43730127.jpg

what other things can i try? take it to a local pc repair shop?

EDIT: well it doesn't seem to happen when the folder is in detail view, only icon or thumbnail. i dunno know lol
 
Last edited:

My Computer

System One

  • CPU
    it 870
    Memory
    4GB
    Graphics card(s)
    GT220
    Monitor(s) Displays
    30" + 24"
    Screen Resolution
    1600p
    Hard Drives
    old 320GB
I had same issue when trying to open my movies folder-
Here is how i fixed it.
1. control panel
2. administrative tools
3. events viewer
4. this will bring up a log of errors
5. click on details tab

with me it showed that quicktime was the problem so i came out and googled a quicktime update and installed as per normal and the problem just went away.

hope this helps any one with this annoying issue.

 

My Computer

System One

Well, the fact that Malwarebytes found 2 Trojans is a bit unsettling. I wonder if there was any relation to this problem you are having.

In any case, the association of Quicktime with MP4 files is likely the problem, if your Quicktime installation is faulty, or Quicktime is struggling with some unexpected conflict.

I suggest restoring your default file associations. Many programs will try to assert themselves as the default to opening files, so the preferred associations will be set as you use those programs.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavillion dv5t
    CPU
    Intel Core Duo 2.53GHz
    Memory
    4Gb
    Graphics card(s)
    NVidia GeForce 9600M GT 512Mb
    Screen Resolution
    1280x800 32bit
    Hard Drives
    Seagate Momentus XT 500Gb Hitachi Travelstar HTS543225L9A300 250Gb
    Mouse
    Microsoft 4000
billym said:
I had same issue when trying to open my movies folder-
Here is how i fixed it.
1. control panel
2. administrative tools
3. events viewer
4. this will bring up a log of errors
5. click on details tab

with me it showed that quicktime was the problem so i came out and googled a quicktime update and installed as per normal and the problem just went away.

hope this helps any one with this annoying issue.
Click to expand...

Thanks for taking the time to post your experiences with this issue. I'm sure others who are experiencing this problem will really appreciate your efforts.

Cytherian said:
Well, the fact that Malwarebytes found 2 Trojans is a bit unsettling. I wonder if there was any relation to this problem you are having.

In any case, the association of Quicktime with MP4 files is likely the problem, if your Quicktime installation is faulty, or Quicktime is struggling with some unexpected conflict.

I suggest restoring your default file associations. Many programs will try to assert themselves as the default to opening files, so the preferred associations will be set as you use those programs.
Click to expand...

That post was dated 12-20-2010, so hopefully they've removed the infection since then! :)
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD Seagate Barracuda 2TB 7200rpm 2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
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    Microsoft Desktop 2000 Wireless Keyboard
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
Oh boy. :o :o :o I looked at the last message date, not the earlier ones, so didn't realize this dates back over 2 years! :eek: My bad. :shock:
 

My Computer

System One

  • Manufacturer/Model
    HP Pavillion dv5t
    CPU
    Intel Core Duo 2.53GHz
    Memory
    4Gb
    Graphics card(s)
    NVidia GeForce 9600M GT 512Mb
    Screen Resolution
    1280x800 32bit
    Hard Drives
    Seagate Momentus XT 500Gb Hitachi Travelstar HTS543225L9A300 250Gb
    Mouse
    Microsoft 4000
Cytherian said:
Oh boy. :o :o :o I looked at the last message date, not the earlier ones, so didn't realize this dates back over 2 years! :eek: My bad. :shock:
Click to expand...

Lol, it's an easy mistake to make! I'm sure we've all done it a few times :)
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD Seagate Barracuda 2TB 7200rpm 2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
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