marinoumali
Banned
This error
I think there is many problem on my computer because i uninstall Avira because i want to change it to Kaspersky but i cant install Kaspersky too...
pls help me about this
Help problem installing Avira anti virus
- Thread starter marinoumali
- Start date
This error
I think there is many problem on my computer because i uninstall Avira because i want to change it to Kaspersky but i cant install Kaspersky too...
pls help me about this
Lorien
Account Suspended
Hi marinoumali,
First, download, install, update, and run Malwarebytes http://www.malwarebytes.org/mbam.php to verify there is no malware affecting your system and causing this trouble. Though using only one program isn't proof, if it comes back clean (or found and removed anything but left nothing it couldn't handle), that's enough to proceed for now.
The problem installing Kaspersky may be that Avira isn't properly uninstalled. Try using Revo Pro Revo Uninstaller Pro - Uninstall Software, Remove Programs easily (you'll have to get the trial version because you have 64-bit and then cancel within 30 days to avoid paying for it if you don't want to keep it) to uninstall/remove Avira. Use the Advanced mode. When checking the boxes on what to remove, make certain each applies only to Avira and nothing else - sometimes it presents options which should not be deleted - if in doubt, do not check the box. If you did this, then see if you can now install Kaspersky. If not, read on.
Can you access the internet? Is the system date/time correct (I mean within a minute or two - if not, please fix it)? Add the application fact.exe to the Windows Firewall exceptions. Then try again.
If that doesn't work, in IE go to to Tools / Internet Options / Advanced and make sure to check the boxes next to SSL 2.0, SSL 3.0 and TLS 1.0. Then close IE and reopen it and see if that helps.
If that doesn't work, try a clean boot http://support.microsoft.com/kb/929135. If the problem goes away then it's just a matter of tracking down the culprit causing the problem. Follow the procedures in the article. Once found, delete, remove, deactivate, or uninstall it. Once done be sure to reset Vista back to normal status as explained in the procedures. If the problem occurs in clean mode then just restore the system to normal status and reboot - this solution is not going to work.
Boot into Safe mode with networking and see if the problem occurs there. Either result helps us narrow down the search for the cause.
If that doesn't work, try the following general IE troubleshooting guidelines:
Try reviewing the following article:
Tips for solving problems with Internet Explorer
http://windows.microsoft.com/en-US/windows7/Tips-for-solving-problems-with-Internet-Explorer
If that doesn't resolve the problem, then try the following two procedures in the order presented:
Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to IE7 & IE8 in all OSS]
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
Does the behavior persist if you Reset IE Advanced settings (RIES)?
http://support.microsoft.com/kb/923737
How to optimize Internet Explorer
http://support.microsoft.com/default.aspx/kb/936213/?p=1
How to troubleshoot Internet Explorer issues in Windows Vista and in Windows XP
http://support.microsoft.com/kb/936215
Hopefully, one of these procedures will resolve your problems with IE.
I hope this helps.
Good luck!
First, download, install, update, and run Malwarebytes http://www.malwarebytes.org/mbam.php to verify there is no malware affecting your system and causing this trouble. Though using only one program isn't proof, if it comes back clean (or found and removed anything but left nothing it couldn't handle), that's enough to proceed for now.
The problem installing Kaspersky may be that Avira isn't properly uninstalled. Try using Revo Pro Revo Uninstaller Pro - Uninstall Software, Remove Programs easily (you'll have to get the trial version because you have 64-bit and then cancel within 30 days to avoid paying for it if you don't want to keep it) to uninstall/remove Avira. Use the Advanced mode. When checking the boxes on what to remove, make certain each applies only to Avira and nothing else - sometimes it presents options which should not be deleted - if in doubt, do not check the box. If you did this, then see if you can now install Kaspersky. If not, read on.
Can you access the internet? Is the system date/time correct (I mean within a minute or two - if not, please fix it)? Add the application fact.exe to the Windows Firewall exceptions. Then try again.
If that doesn't work, in IE go to to Tools / Internet Options / Advanced and make sure to check the boxes next to SSL 2.0, SSL 3.0 and TLS 1.0. Then close IE and reopen it and see if that helps.
If that doesn't work, try a clean boot http://support.microsoft.com/kb/929135. If the problem goes away then it's just a matter of tracking down the culprit causing the problem. Follow the procedures in the article. Once found, delete, remove, deactivate, or uninstall it. Once done be sure to reset Vista back to normal status as explained in the procedures. If the problem occurs in clean mode then just restore the system to normal status and reboot - this solution is not going to work.
Boot into Safe mode with networking and see if the problem occurs there. Either result helps us narrow down the search for the cause.
If that doesn't work, try the following general IE troubleshooting guidelines:
Try reviewing the following article:
Tips for solving problems with Internet Explorer
http://windows.microsoft.com/en-US/windows7/Tips-for-solving-problems-with-Internet-Explorer
If that doesn't resolve the problem, then try the following two procedures in the order presented:
Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to IE7 & IE8 in all OSS]
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
Does the behavior persist if you Reset IE Advanced settings (RIES)?
http://support.microsoft.com/kb/923737
How to optimize Internet Explorer
http://support.microsoft.com/default.aspx/kb/936213/?p=1
How to troubleshoot Internet Explorer issues in Windows Vista and in Windows XP
http://support.microsoft.com/kb/936215
Hopefully, one of these procedures will resolve your problems with IE.
I hope this helps.
Good luck!
My Computer
System One
-
- Manufacturer/Model
- Dell Inc. MP061 Inspiron E1705
- CPU
- 2.00 gigahertz Intel Core 2 Duo 64 kilobyte primary memory
- Motherboard
- Board: Dell Inc. 0YD479 Bus Clock: 166 megahertz
- Memory
- 2046 Megabytes Usable Installed Memory
- Graphics card(s)
- ATI Mobility Radeon X1400 (Microsoft Corporation - WDDM) [Di
- Sound Card
- SigmaTel High Definition Audio CODEC
- Monitor(s) Displays
- Generic PnP Monitor (17.2"vis)
- Screen Resolution
- 1920 x 1200 pixels
- Hard Drives
- Hitachi HTS541616J9SA00 [Hard drive] (160.04 GB) -- drive 0, s/n SB2411SJGLLRMB, rev SB4OC74P, SMART Status: Healthy
- Case
- Chassis Serial Number: 5YK95C1
- Mouse
- Logitech HID-compliant Cordless Mouse
- Keyboard
- Standard PS/2 Keyboard
- Internet Speed
- 1958 Kbps download ; 754.8 Kbps upload
- Other Info
- Optiarc DVD+-RW AD-5540A ATA Device [CD-ROM drive] Dell AIO Printer A940 Conexant HDA D110 MDC V.92 Modem 6TO4 Adapter Broadcom 440x 10/100 Integrated Controller Broadcom 802.11n Network Adapter Microsoft ISATAP Adapter Teredo Tunneling Pseudo-Interface Router Linksys / WRT54G -01
If not already mentioned by Lorien, I would try Malwarebytes and Microsoft Security Essentials in lieu of Avira. They are free, give full coverage and are usually problem free.
Try with a clean boot, as already suggested
Try with a clean boot, as already suggested
My Computer
System One
-
- Manufacturer/Model
- Dell XPS420
- Memory
- 6 gig
- Graphics card(s)
- ATI Radeon HD3650 256 MB
- Sound Card
- Intergrated 7.1 Channel Audio
- Monitor(s) Displays
- Dell SP2009W 20 inch Flat Panel w Webcam
- Hard Drives
- 640 gb
- Cooling
- Fan
- Mouse
- Dell USB 4 button optical
- Keyboard
- Dell USB
- Other Info
- DSL provided by ATT