Aspire 3680 Recovery Issue

AspireGooglemem · Nov 12, 2010

I run a Aspire 3680 2022 Laptop and every time i load it normally i get the Bluescreen at my desktop, causing me to run in safe mode with networking prompt. I tried to use the eRecovery on my Recovery disk, But it says, "not D2D system, eRecovery cannot be installed". I have D2D enabled at my boot screen, but pressing Alt+F10 does nothing.

Any Suggestions?

richc46 · Nov 12, 2010

Follow instructions and you will be helped
http://www.vistax64.com/crashes-debugging/282419-blue-screen-death-bsod-posting-instructions.html

AspireGooglemem · Nov 14, 2010

Here is the zip

hosts.zip

richc46 · Nov 14, 2010

Please follow the procedure. I prefer not to open unknown zip files.

AspireGooglemem · Nov 14, 2010

I cant Post in the attachment box as it will not load up and open in Safe Mode

richc46 · Nov 14, 2010

OK, I trusted you, I have the file. I want to give you all the attention that your account deserves. Check back later when I have time to review all the information.

richc46 · Nov 14, 2010

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
 
Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp1_hosts[1].zip\Mini111210-02.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Machine Name:
Kernel base = 0x81a04000 PsLoadedModuleList = 0x81b1bc70
Debug session time: Fri Nov 12 14:18:11.321 2010 (GMT-5)
System Uptime: 0 days 0:01:10.900
Loading Kernel Symbols
...............................................................
................................................................
..........
Loading User Symbols
Loading unloaded module list
.........
Unable to load image \SystemRoot\System32\Drivers\SRTSPL.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SRTSPL.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL.SYS
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1000007E, {c0000005, a796f976, 803f0a20, 803f071c}
Probably caused by : SRTSPL.SYS ( SRTSPL+31976 )
Followup: MachineOwner
---------
kd> lmtsmn
start    end        module name
80690000 806d6000   acpi     acpi.sys     Sat Apr 11 00:19:03 2009 (49E01A37)
8f276000 8f2be000   afd      afd.sys      Sat Apr 11 00:47:01 2009 (49E020C5)
8f000000 8f1362c0   AGRSM    AGRSM.sys    Fri Oct 08 10:51:06 2004 (4166A95A)
807d5000 807dd000   atapi    atapi.sys    Sat Apr 11 00:39:09 2009 (49E01EED)
807dd000 807fb000   ataport  ataport.SYS  Sat Apr 11 00:39:10 2009 (49E01EEE)
89801000 89926000   athr     athr.sys     Sun Sep 06 01:25:32 2009 (4AA347CC)
90cc0000 90d0c000   ATMFD    ATMFD.DLL    unavailable (00000000)
80720000 8072a000   BATTC    BATTC.SYS    Sat Jan 19 00:32:45 2008 (47918B7D)
8f19e000 8f1a5000   Beep     Beep.SYS     Sat Jan 19 00:49:10 2008 (47918F56)
80496000 8049e000   BOOTVID  BOOTVID.dll  Sat Jan 19 02:27:15 2008 (4791A653)
8f5c4000 8f5dd000   bowser   bowser.sys   Sat Jan 19 00:28:26 2008 (47918A7A)
90cb0000 90cbe000   cdd      cdd.dll      unavailable (00000000)
8f479000 8f48f000   cdfs     cdfs.sys     Sat Jan 19 00:28:02 2008 (47918A62)
8997d000 89995000   cdrom    cdrom.sys    Sat Apr 11 00:39:17 2009 (49E01EF5)
804df000 805bf000   CI       CI.dll       Sat Apr 11 02:25:22 2009 (49E037D2)
85fa3000 85fc4000   CLASSPNP CLASSPNP.SYS Sat Apr 11 00:39:05 2009 (49E01EE9)
8049e000 804df000   CLFS     CLFS.SYS     Sat Apr 11 00:13:51 2009 (49E018FF)
89995000 89998780   CmBatt   CmBatt.sys   Sat Jan 19 00:32:47 2008 (47918B7F)
8071d000 8071f900   compbatt compbatt.sys Sat Jan 19 00:32:47 2008 (47918B7F)
8f48f000 8f49c000   crashdmp crashdmp.sys Sat Apr 11 00:39:12 2009 (49E01EF0)
85fc4000 85fcd000   crcdisk  crcdisk.sys  Sat Jan 19 00:50:29 2008 (47918FA5)
8f462000 8f479000   dfsc     dfsc.sys     Sat Apr 11 00:14:12 2009 (49E01914)
85f92000 85fa3000   disk     disk.sys     Sat Apr 11 00:39:14 2009 (49E01EF2)
85dc7000 85dec000   drmk     drmk.sys     Sat Jan 19 01:53:02 2008 (47919E4E)
8f4a7000 8f4af000   dump_atapi dump_atapi.sys Sat Apr 11 00:39:09 2009 (49E01EED)
8f49c000 8f4a7000   dump_dumpata dump_dumpata.sys Sat Apr 11 00:39:09 2009 (49E01EED)
8f4af000 8f4b9000   Dxapi    Dxapi.sys    Sat Jan 19 00:36:12 2008 (47918C4C)
8a8c2000 8a963000   dxgkrnl  dxgkrnl.sys  Thu Sep 24 21:27:14 2009 (4ABC1C72)
85f6b000 85f92000   ecache   ecache.sys   Sat Apr 11 00:40:12 2009 (49E01F2C)
8f404000 8f462000   eeCtrl   eeCtrl.sys   Fri May 21 17:44:53 2010 (4BF6FED5)
85a0a000 85a1a000   fileinfo fileinfo.sys Sat Jan 19 00:34:27 2008 (47918BE3)
805bf000 805f1000   fltmgr   fltmgr.sys   Sat Apr 11 00:13:59 2009 (49E01907)
8f18e000 8f197000   Fs_Rec   Fs_Rec.SYS   Sat Jan 19 00:27:57 2008 (47918A5D)
85cf9000 85d14000   fwpkclnt fwpkclnt.sys Sat Apr 11 00:45:42 2009 (49E02076)
81dbd000 81df0000   hal      halmacpi.dll Sat Apr 11 00:13:13 2009 (49E018D9)
8a96f000 8a9fc000   HDAudBus HDAudBus.sys Sat Apr 11 00:42:41 2009 (49E01FC1)
891a1000 891e0000   HdAudio  HdAudio.sys  Sat Apr 11 00:43:01 2009 (49E01FD5)
8f53a000 8f5a7000   HTTP     HTTP.sys     Tue Nov 03 14:41:42 2009 (4AF08776)
89954000 89967000   i8042prt i8042prt.sys Sat Jan 19 00:49:17 2008 (47918F5D)
8a207000 8a8c2000   igdkmd32 igdkmd32.sys Mon Feb 11 14:36:07 2008 (47B0A3A7)
80783000 8078a000   intelide intelide.sys Sat Jan 19 00:49:42 2008 (47918F76)
85d14000 85d23000   intelppm intelppm.sys Sat Jan 19 00:27:20 2008 (47918A38)
89967000 89972000   kbdclass kbdclass.sys Sat Jan 19 00:49:14 2008 (47918F5A)
8040e000 80415000   kdcom    kdcom.dll    Sat Apr 11 02:25:29 2009 (49E037D9)
8911a000 89144000   ks       ks.sys       Sat Apr 11 00:38:47 2009 (49E01ED7)
85a1a000 85a8b000   ksecdd   ksecdd.sys   Mon Jun 15 08:48:53 2009 (4A364335)
8f4e3000 8f4f3000   lltdio   lltdio.sys   Sat Jan 19 00:55:03 2008 (479190B7)
8f4c8000 8f4e3000   luafv    luafv.sys    Sat Jan 19 00:30:35 2008 (47918AFB)
80415000 80485000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Sat Apr 11 02:23:19 2009 (49E03757)
8f137000 8f144000   modem    modem.sys    Sat Jan 19 00:57:16 2008 (4791913C)
8f4b9000 8f4c8000   monitor  monitor.sys  Sat Jan 19 00:52:19 2008 (47919013)
89972000 8997d000   mouclass mouclass.sys Sat Jan 19 00:49:14 2008 (47918F5A)
807c5000 807d5000   mountmgr mountmgr.sys Sat Jan 19 00:49:13 2008 (47918F59)
8f5dd000 8f5f2000   mpsdrv   mpsdrv.sys   Sat Jan 19 00:54:45 2008 (479190A5)
8f144000 8f165000   mrxdav   mrxdav.sys   Sat Apr 11 00:14:39 2009 (49E0192F)
8f3e0000 8f3ff000   mrxsmb   mrxsmb.sys   Tue Feb 23 06:10:12 2010 (4B83B794)
a580e000 a5847000   mrxsmb10 mrxsmb10.sys Tue Feb 23 06:10:17 2010 (4B83B799)
a5847000 a585f000   mrxsmb20 mrxsmb20.sys Tue Feb 23 06:10:12 2010 (4B83B794)
8f1e2000 8f1ed000   Msfs     Msfs.SYS     Sat Jan 19 00:28:08 2008 (47918A68)
806df000 806e7000   msisadrv msisadrv.sys Sat Jan 19 00:32:51 2008 (47918B83)
899a2000 899d1000   msiscsi  msiscsi.sys  Sat Apr 11 00:40:07 2009 (49E01F27)
85b96000 85bc1000   msrpc    msrpc.sys    Sat Apr 11 00:37:32 2009 (49E01E8C)
89144000 8914e000   mssmbios mssmbios.sys Sat Jan 19 00:32:55 2008 (47918B87)
85f5c000 85f6b000   mup      mup.sys      Sat Apr 11 00:14:12 2009 (49E01914)
85a8b000 85b96000   ndis     ndis.sys     Sat Apr 11 00:45:52 2009 (49E02080)
8906c000 89077000   ndistapi ndistapi.sys Sat Jan 19 00:56:24 2008 (47919108)
8f51d000 8f527000   ndisuio  ndisuio.sys  Sat Jan 19 00:55:40 2008 (479190DC)
89077000 8909a000   ndiswan  ndiswan.sys  Sat Apr 11 00:46:31 2009 (49E020A7)
89190000 891a1000   NDProxy  NDProxy.SYS  Sat Jan 19 00:56:28 2008 (4791910C)
8f306000 8f314000   netbios  netbios.sys  Sat Jan 19 00:55:45 2008 (479190E1)
8f2be000 8f2f0000   netbt    netbt.sys    Sat Apr 11 00:45:35 2009 (49E0206F)
85bc1000 85bfc000   NETIO    NETIO.SYS    Sat Apr 11 00:46:21 2009 (49E0209D)
8f1ed000 8f1fb000   Npfs     Npfs.SYS     Sat Apr 11 00:14:01 2009 (49E01909)
8f3d6000 8f3e0000   nsiproxy nsiproxy.sys Sat Jan 19 00:55:50 2008 (479190E6)
81a04000 81dbd000   nt       ntkrpamp.exe Tue Jun 08 10:36:44 2010 (4C0E557C)
85e0b000 85f1b000   Ntfs     Ntfs.sys     Sat Apr 11 00:14:34 2009 (49E0192A)
8f197000 8f19e000   Null     Null.SYS     Sat Jan 19 00:49:12 2008 (47918F58)
8f4f3000 8f51d000   nwifi    nwifi.sys    Sat Apr 11 00:43:27 2009 (49E01FEF)
8f2f0000 8f306000   pacer    pacer.sys    Sat Apr 11 00:45:51 2009 (49E0207F)
8070e000 8071d000   partmgr  partmgr.sys  Sat Apr 11 00:39:19 2009 (49E01EF7)
806e7000 8070e000   pci      pci.sys      Sat Apr 11 00:19:16 2009 (49E01A44)
8078a000 80798000   PCIIDEX  PCIIDEX.SYS  Sat Apr 11 00:39:09 2009 (49E01EED)
80798000 807c5000   pcmcia   pcmcia.sys   Sat Apr 11 00:19:14 2009 (49E01A42)
a7800000 a78de000   peauth   peauth.sys   Mon Oct 23 04:55:32 2006 (453C8384)
899d1000 899fe000   portcls  portcls.sys  Sat Apr 11 00:42:48 2009 (49E01FC8)
80485000 80496000   PSHED    PSHED.dll    Sat Apr 11 02:25:32 2009 (49E037DC)
891e0000 891e9000   rasacd   rasacd.sys   Sat Jan 19 00:56:31 2008 (4791910F)
89055000 8906c000   rasl2tp  rasl2tp.sys  Sat Jan 19 00:56:33 2008 (47919111)
8909a000 890a9000   raspppoe raspppoe.sys Sat Apr 11 00:46:30 2009 (49E020A6)
890a9000 890bd000   raspptp  raspptp.sys  Sat Jan 19 00:56:34 2008 (47919112)
890bd000 890d2000   rassstp  rassstp.sys  Sat Apr 11 00:46:40 2009 (49E020B0)
8f39a000 8f3d6000   rdbss    rdbss.sys    Sat Apr 11 00:14:26 2009 (49E01922)
8f1d2000 8f1da000   RDPCDD   RDPCDD.sys   Sat Jan 19 01:01:08 2008 (47919224)
8f1da000 8f1e2000   rdpencdd rdpencdd.sys Sat Jan 19 01:01:09 2008 (47919225)
8f527000 8f53a000   rspndr   rspndr.sys   Sat Jan 19 00:55:03 2008 (479190B7)
a78de000 a78e8000   secdrv   secdrv.SYS   Wed Sep 13 09:18:32 2006 (45080528)
8f262000 8f276000   smb      smb.sys      Sat Apr 11 00:45:22 2009 (49E02062)
8f331000 8f39a000   SPBBCDrv SPBBCDrv.sys Wed May 14 22:14:28 2008 (482B9C84)
85f54000 85f5c000   spldr    spldr.sys    Thu Jun 21 20:29:17 2007 (467B17DD)
a58d4000 a5984000   spsys    spsys.sys    Tue Mar 10 13:10:28 2009 (49B69F04)
a793e000 a798a680   SRTSPL   SRTSPL.SYS   Wed Oct 08 16:54:43 2008 (48ED1E13)
8f327000 8f330100   SRTSPX   SRTSPX.SYS   Wed Oct 08 17:02:46 2008 (48ED1FF6)
a5886000 a58d4000   srv      srv.sys      Fri Jun 18 11:04:55 2010 (4C1B8B17)
a585f000 a5886000   srv2     srv2.sys     Fri Jun 18 11:04:43 2010 (4C1B8B0B)
8f5a7000 8f5c4000   srvnet   srvnet.sys   Fri Dec 11 06:43:10 2009 (4B22304E)
89009000 8904a000   storport storport.sys Sat Apr 11 00:39:19 2009 (49E01EF7)
89118000 89119380   swenum   swenum.sys   Sat Jan 19 00:49:20 2008 (47918F60)
8f22f000 8f254000   SYMEVENT SYMEVENT.SYS Mon Jan 14 18:29:24 2008 (478BF054)
8f201000 8f22e200   SYMTDI   SYMTDI.SYS   Tue Aug 19 16:17:48 2008 (48AB2A6C)
85c0f000 85cf9000   tcpip    tcpip.sys    Wed Jun 16 09:45:41 2010 (4C18D585)
a78e8000 a78f4000   tcpipreg tcpipreg.sys Tue Dec 08 12:26:18 2009 (4B1E8C3A)
8904a000 89055000   TDI      TDI.SYS      Sat Jan 19 00:57:10 2008 (47919136)
891e9000 891ff000   tdx      tdx.sys      Sat Apr 11 00:45:56 2009 (49E02084)
890e2000 89118000   teefer2  teefer2.sys  Tue Oct 14 15:24:04 2008 (48F4F1D4)
890d2000 890e2000   termdd   termdd.sys   Sat Apr 11 00:51:14 2009 (49E021C2)
89926000 89954000   tifm21   tifm21.sys   Thu Jul 06 14:23:30 2006 (44AD5522)
90c90000 90c99000   TSDDD    TSDDD.dll    unavailable (00000000)
85e00000 85e09000   tunmp    tunmp.sys    Sat Jan 19 00:55:40 2008 (479190DC)
85fed000 85ff8000   tunnel   tunnel.sys   Thu Feb 18 06:28:13 2010 (4B7D244D)
8914e000 8915b000   umbus    umbus.sys    Sat Jan 19 00:53:40 2008 (47919064)
85db8000 85dc7000   usbehci  usbehci.sys  Sat Apr 11 00:42:52 2009 (49E01FCC)
8915b000 89190000   usbhub   usbhub.sys   Sat Apr 11 00:43:14 2009 (49E01FE2)
85d7a000 85db8000   USBPORT  USBPORT.SYS  Sat Apr 11 00:42:55 2009 (49E01FCF)
85d6f000 85d7a000   usbuhci  usbuhci.sys  Sat Jan 19 00:53:20 2008 (47919050)
8f1a5000 8f1b1000   vga      vga.sys      Sat Jan 19 00:52:06 2008 (47919006)
8f1b1000 8f1d2000   VIDEOPRT VIDEOPRT.SYS Sat Jan 19 00:52:10 2008 (4791900A)
8072a000 80739000   volmgr   volmgr.sys   Sat Jan 19 00:49:51 2008 (47918F7F)
80739000 80783000   volmgrx  volmgrx.sys  Sat Apr 11 00:39:25 2009 (49E01EFD)
85f1b000 85f54000   volsnap  volsnap.sys  Sat Apr 11 00:39:37 2009 (49E01F09)
8f314000 8f327000   wanarp   wanarp.sys   Sat Jan 19 00:56:31 2008 (4791910F)
8a963000 8a96f000   watchdog watchdog.sys Sat Apr 11 00:22:43 2009 (49E01B13)
80607000 80683000   Wdf01000 Wdf01000.sys Sat Jan 19 00:52:21 2008 (47919015)
80683000 80690000   WDFLDR   WDFLDR.SYS   Sat Jan 19 00:52:19 2008 (47919013)
90a70000 90c73000   win32k   win32k.sys   unavailable (00000000)
89999000 899a2000   wmiacpi  wmiacpi.sys  Sat Jan 19 00:32:47 2008 (47918B7F)
806d6000 806df000   WMILIB   WMILIB.SYS   Sat Jan 19 00:53:08 2008 (47919044)
8f254000 8f262000   wpsdrvnt wpsdrvnt.sys Tue Dec 09 00:08:21 2008 (493DFD45)
85d23000 85d6f000   yk60x86  yk60x86.sys  Thu Dec 06 07:25:16 2007 (4757EA2C)

OK, I took a quick look. This seems to be an easy one. Its your antivirus,Symantec. Uninstall using the Symantec unistall tool and then install Microsoft Security Essentials, Malwarebytes and the Windows Fire wall

Srtspl.sys file description
Productname: AutoProtect
Description: Symantec AutoProtect
Company: Symantec Corporation

AspireGooglemem · Nov 14, 2010

It says The Windows Installer Service could not be accessed

richc46 · Nov 14, 2010

What are you trying to do when it said that? Install MSE?

AspireGooglemem · Nov 14, 2010

No i was trying to uninstall Symantec

richc46 · Nov 14, 2010

Try to uninstall using the Symantec uninstall tool. Do not do it from the control panel

AspireGooglemem · Nov 14, 2010

I looked in the Folder and i do not see a Unistall tool

richc46 · Nov 14, 2010

Give me the name and version of your anti virus
Example
Symantec Anti Virus V 113.2 etc.

richc46 · Nov 14, 2010

If this is the right tool for you use it.
Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

AspireGooglemem · Nov 14, 2010

Symantec Endpoint Protection

I do not know the version, but it was last updated 9/10/10

richc46 · Nov 14, 2010

Read this will tell you how to use. At the bottom tells you where to find.
Demo: How to use the Symantec Endpoint Protection Prep Tool | Symantec Connect

AspireGooglemem · Nov 15, 2010

Its a 2009 verison

richc46 · Nov 15, 2010

All leads to find the uninstall tool has lead to a dead end.
Try this
Make a system restore point just in case.
Go to msconfig (type that in run)
In msconfig, untick the AV software as a start up item
Boot the computer
Then use Revno to uninstall if your computer is 32 bit. You did not give system specs.
Boot the computer
Then go to search type cmd
in cmd type driverquery
Make sure that the problem driver is not there
If it is, manually change the driver name from .sys to .bup

http://www.revouninstaller.com/

richc46 · Nov 15, 2010

Aspire, that is the same tool that I gave you. If there was a problem do not use.

Aspire 3680 Recovery Issue

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