My grandson allowed the vista security virus on their PC I am trying to fix it. It blocked everything I did between using my Daughters laptop and gathering info from the internet I did get the PC Doctor downloaded (took forever) and installed on the infected PC then ran a scan only to find out that I had to purchase the tool to remove it..... I did and the Pc worked fine or so I thought. DD looked up lowes last night and now today it is again posessed it will not let me run system restore everytime I look up something on the internet it redirects me to stupid pages that have nothing to do with what i key in. so I am trying system restore and it wont open it tells me it is already running.............. This is a vista home basics I have no idea if it is 32 or 64.... I know verry little about PCs except to come here to the experts for help..... HELP! LOL I dont even know if this is where I should post for help......
I am new and have a problem dont know where to go
- Thread starter kathya
- Start date
Malwarebytes try to download this and do a scan with it
My Computer
System One
-
- Manufacturer/Model
- Lenovo Thinkpad T400
- CPU
- Intel Mobile Core 2 Duo P8700 @ 2.53GHz
- Motherboard
- LENOVO 64734VM
- Memory
- 2.00GB Single-Channel DDR3 @ 531MHz
- Graphics card(s)
- Intel Mobile Intel 4 Series Express Chipset Family
- Sound Card
- Conexant 20561 SmartAudio HD
- Monitor(s) Displays
- 15 inch
- Screen Resolution
- 1280 x 800
- Hard Drives
- 1x 180GB Intel 530 series SSD 1 x 120GB Hitachi 5400rmp 1 x 650GB Western Digital Elements 5400rpm 1x 1Tb Western Digital Elements 5400rpm
- Internet Speed
- Medium for New Zealand
- Other Info
- Weakest part of my computer is the graphics chipset. Only ever used a laptop. Also use USB Freeview TV Card Lenovo Docking Station External Speakers Other bits a pieces as needed
FYI you can always download Malwarebytes, update it and even run it in "Safe Mode with Networking" reached by tapping F8 repeatedly while booting up.
That may help if normal mode isn't working properly.
That may help if normal mode isn't working properly.
My Computer
System One
-
- Operating System
- Win 10 Pro x64 x 2
- Manufacturer/Model
- Alienware ALX x58
- CPU
- Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
- Motherboard
- Asus® P6T Deluxe V2 X58 LGA1366
- Memory
- 24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
- Graphics card(s)
- 1792 MB NVIDIA® GeForce® GTX 295 Dual Core
- Sound Card
- Onboard Soundmax® High-Definition 7.1 Performance Audio
- Monitor(s) Displays
- Samsung XL2370 HD LED backlit 23" W/S 2ms response time
- Screen Resolution
- 1920 x 1080
- Hard Drives
- 2 x 500gb SATA II 1 x 1TB SATA II 1 external eSATA LaCie 3TB (Non-RAID)
- PSU
- Alienware® 1200 Watt Multi-GPU
- Case
- Unique
- Cooling
- 4 case fans @ CPU water cooling.
- Internet Speed
- 1gb/s up and down
Good luck
My Computer
System One
-
- Operating System
- Win 10 Pro x64 x 2
- Manufacturer/Model
- Alienware ALX x58
- CPU
- Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
- Motherboard
- Asus® P6T Deluxe V2 X58 LGA1366
- Memory
- 24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
- Graphics card(s)
- 1792 MB NVIDIA® GeForce® GTX 295 Dual Core
- Sound Card
- Onboard Soundmax® High-Definition 7.1 Performance Audio
- Monitor(s) Displays
- Samsung XL2370 HD LED backlit 23" W/S 2ms response time
- Screen Resolution
- 1920 x 1080
- Hard Drives
- 2 x 500gb SATA II 1 x 1TB SATA II 1 external eSATA LaCie 3TB (Non-RAID)
- PSU
- Alienware® 1200 Watt Multi-GPU
- Case
- Unique
- Cooling
- 4 case fans @ CPU water cooling.
- Internet Speed
- 1gb/s up and down
There is a bug that PC Dr. said is redirecting most of our searches and it said it was taken care of but it has not will the free version of Malwarebytes take care of this too or will I need to spend More $$ to get rid of this?
My Computer
Ed Canuck
Power User
Try running MalwareBytes in Safe mode and see if it removes the problem before you do anything else. Don't spend any more money just yet.
Let us know what happens.
Ed
Let us know what happens.
Ed
My Computer
System One
-
- Manufacturer/Model
- Home Grown Desktop
- CPU
- Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
- Motherboard
- ASUS P5B-E
- Memory
- 3006 MB
- Graphics card(s)
- NVIDIA GeForce 8400 GS 512MB
- Sound Card
- Motherboard - SoundMax
- Monitor(s) Displays
- ViewSonic VX2235wm / Dell 17" Generic PnP Anolog
- Screen Resolution
- 1680 x 1050 x 4294967296 colors / 1024 x 768
- Hard Drives
- 3 x ST3250620AS 250GB SATA IDE 1 x WDC WD1200JD-00GBB0 120 GB SATA IDE
- PSU
- Enerrmax 535W All-in-one SLI 20/24+6+
- Case
- Antec Sonata
- Cooling
- Antec 12cm SmartCool
- Mouse
- Logitech MX100 Laser
- Keyboard
- Logitech LX710
- Internet Speed
- Bell Canada DSL 12MBps (supposedly)
- Other Info
- 2 x HP Pavilion 9700v Laptops
1. PC Doctor is kind of a scam and pretty useless, so stay away from it.
2. Malwarebytes is OK, but I would also scan with SAS which is equally good but sometimes finds stuff that Malwarebytes misses (my experience).
3. I assume you have a security program on that system (Norton, McAfee or whatever). Scan with that too. If you do not have a security program, get MSE. But uninstall this PC Doctor first. Then scan with MSE too.
2. Malwarebytes is OK, but I would also scan with SAS which is equally good but sometimes finds stuff that Malwarebytes misses (my experience).
3. I assume you have a security program on that system (Norton, McAfee or whatever). Scan with that too. If you do not have a security program, get MSE. But uninstall this PC Doctor first. Then scan with MSE too.
My Computer
System One
-
- Manufacturer/Model
- Dell
- CPU
- Q6600
- Memory
- 4GB
- Monitor(s) Displays
- HP w2207h
- Hard Drives
- 2x250GB HDDs 1x60GB OCZ SSD 6 external disks 60 to 640GBs
- Other Info
- Also 1xHP desktop, 1xHP laptop, 1xGateway laptop