Error code 80073712

P

patch41

Vista Pro
hi folks ,i cannot install security update for windows, i installed system update readiness tool and ran it, still no luck,i have windows vista premium 32 bit, any suggestions would be appreciated, patch 41
 

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  • WINDOWS UPDATE FAILURE.JPG
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My Computer

System One

1) Open CMD prompt as Administrator

2) Enter the following: takeown /f C:\Windows\winsxs\pending.xml

3) Enter the following, and type in your username in the designated place:

cacls C:\Windows\winsxs\pending.xml /G <EnterUsernameHere>:F

4) Delete the C:\Windows\winsxs\pending.xml file.

5) Download and reinstall the Windows Update agent

http://download.windowsupdate.com/w...one/7.4.7600.226/windowsupdateagent30-x86.exe

Restart and try the update again.

Ed
 

My Computer

System One

  • Manufacturer/Model
    Home Grown Desktop
    CPU
    Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
    Motherboard
    ASUS P5B-E
    Memory
    3006 MB
    Graphics card(s)
    NVIDIA GeForce 8400 GS 512MB
    Sound Card
    Motherboard - SoundMax
    Monitor(s) Displays
    ViewSonic VX2235wm / Dell 17" Generic PnP Anolog
    Screen Resolution
    1680 x 1050 x 4294967296 colors / 1024 x 768
    Hard Drives
    3 x ST3250620AS 250GB SATA IDE 1 x WDC WD1200JD-00GBB0 120 GB SATA IDE
    PSU
    Enerrmax 535W All-in-one SLI 20/24+6+
    Case
    Antec Sonata
    Cooling
    Antec 12cm SmartCool
    Mouse
    Logitech MX100 Laser
    Keyboard
    Logitech LX710
    Internet Speed
    Bell Canada DSL 12MBps (supposedly)
    Other Info
    2 x HP Pavilion 9700v Laptops
tried what you instructed, didn't work so i tried sfc /scannow and it came back corrupt files can anybody advise my next move, see attachment
 

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  • corrupt files.JPG
    corrupt files.JPG
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My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Home Grown Desktop
    CPU
    Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
    Motherboard
    ASUS P5B-E
    Memory
    3006 MB
    Graphics card(s)
    NVIDIA GeForce 8400 GS 512MB
    Sound Card
    Motherboard - SoundMax
    Monitor(s) Displays
    ViewSonic VX2235wm / Dell 17" Generic PnP Anolog
    Screen Resolution
    1680 x 1050 x 4294967296 colors / 1024 x 768
    Hard Drives
    3 x ST3250620AS 250GB SATA IDE 1 x WDC WD1200JD-00GBB0 120 GB SATA IDE
    PSU
    Enerrmax 535W All-in-one SLI 20/24+6+
    Case
    Antec Sonata
    Cooling
    Antec 12cm SmartCool
    Mouse
    Logitech MX100 Laser
    Keyboard
    Logitech LX710
    Internet Speed
    Bell Canada DSL 12MBps (supposedly)
    Other Info
    2 x HP Pavilion 9700v Laptops
hi ed, thanks for your time, i have tried everything, i even went into other vista forums and one of the solutions said that he had been in touch with a microsoft rep who told him to hide it in windows update, and that it would not effect any previous or future updates, but since then i have been in touch with a microsoft update support rep, and i tried the two solutions that he suggested with no luck,he then instructed me on how to zip the log files and other data to him and he will look into it i will keep you posted, thanks again....patch41
 

My Computer

System One

Hi Patch 41, did you try to manually install these updates and check if it works.
 

My Computer

System One

  • CPU
    T4200 Intel
    Memory
    2 X 1GB DDR2
    Graphics card(s)
    Intel Integrated
    Hard Drives
    1 X 250GB 7200RPM
hi tanuj,yes, its only this one update kb978338 that i am having trouble with, it will be interesting to see what the microsoft suppert rep comes up with, will keep ypu posted, thanks patch41.
 

My Computer

System One

patch41 said:
the answer i got back from microsoft was to reistall vista
Click to expand...

Well, that was helpful, wasn't it?

Have you been able to install other Windows Updates since? If so, I'd go with the suggestion that you hide this one in Windows Update. You really don't want to reinstall, do you? Exposure from this one patch is minimal.

Ed
 

My Computer

System One

  • Manufacturer/Model
    Home Grown Desktop
    CPU
    Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
    Motherboard
    ASUS P5B-E
    Memory
    3006 MB
    Graphics card(s)
    NVIDIA GeForce 8400 GS 512MB
    Sound Card
    Motherboard - SoundMax
    Monitor(s) Displays
    ViewSonic VX2235wm / Dell 17" Generic PnP Anolog
    Screen Resolution
    1680 x 1050 x 4294967296 colors / 1024 x 768
    Hard Drives
    3 x ST3250620AS 250GB SATA IDE 1 x WDC WD1200JD-00GBB0 120 GB SATA IDE
    PSU
    Enerrmax 535W All-in-one SLI 20/24+6+
    Case
    Antec Sonata
    Cooling
    Antec 12cm SmartCool
    Mouse
    Logitech MX100 Laser
    Keyboard
    Logitech LX710
    Internet Speed
    Bell Canada DSL 12MBps (supposedly)
    Other Info
    2 x HP Pavilion 9700v Laptops
hi ed,thats what i am going to do,i went into other forums and one answer said he had talked to a ms rep and he advised it would not effect any previous or future updates,and i dont have a vista disc to do an install anyhow, i purchased the pc with vista factory installed and thats what i wrote back to microsoft,its going to be interesting to see if they send me a disc free or if i have to pay for it, patch41
 

Attachments

  • vista dvd.JPG
    vista dvd.JPG
    59.9 KB · Views: 64

My Computer

System One

Don't you have a recovery partition on it, or a recovery disk?

One of these should be there.

Don't hold your breath waiting for a free one from Microsoft...

Ed
 

My Computer

System One

  • Manufacturer/Model
    Home Grown Desktop
    CPU
    Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
    Motherboard
    ASUS P5B-E
    Memory
    3006 MB
    Graphics card(s)
    NVIDIA GeForce 8400 GS 512MB
    Sound Card
    Motherboard - SoundMax
    Monitor(s) Displays
    ViewSonic VX2235wm / Dell 17" Generic PnP Anolog
    Screen Resolution
    1680 x 1050 x 4294967296 colors / 1024 x 768
    Hard Drives
    3 x ST3250620AS 250GB SATA IDE 1 x WDC WD1200JD-00GBB0 120 GB SATA IDE
    PSU
    Enerrmax 535W All-in-one SLI 20/24+6+
    Case
    Antec Sonata
    Cooling
    Antec 12cm SmartCool
    Mouse
    Logitech MX100 Laser
    Keyboard
    Logitech LX710
    Internet Speed
    Bell Canada DSL 12MBps (supposedly)
    Other Info
    2 x HP Pavilion 9700v Laptops
hi ed, yes i do have recovery disc's #1and#2 but i dont think thats what there looking for, they say specifically vista install disc, and i definitely dont want to do a system recovery,thanks ed and i tipped the scales, patch41
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Home Grown Desktop
    CPU
    Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
    Motherboard
    ASUS P5B-E
    Memory
    3006 MB
    Graphics card(s)
    NVIDIA GeForce 8400 GS 512MB
    Sound Card
    Motherboard - SoundMax
    Monitor(s) Displays
    ViewSonic VX2235wm / Dell 17" Generic PnP Anolog
    Screen Resolution
    1680 x 1050 x 4294967296 colors / 1024 x 768
    Hard Drives
    3 x ST3250620AS 250GB SATA IDE 1 x WDC WD1200JD-00GBB0 120 GB SATA IDE
    PSU
    Enerrmax 535W All-in-one SLI 20/24+6+
    Case
    Antec Sonata
    Cooling
    Antec 12cm SmartCool
    Mouse
    Logitech MX100 Laser
    Keyboard
    Logitech LX710
    Internet Speed
    Bell Canada DSL 12MBps (supposedly)
    Other Info
    2 x HP Pavilion 9700v Laptops
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