TrayApp.msi Missing

A

anatol

New Member
1) From www.HP.com I downloaded “HP All-In-One” software for my HP PSC 1510 Printer and then ran the install;

2) the finish screen came up; but also an error screen came up “The features you are trying to use is on a CD-Rom… Insert the “TrayApp” disk and click OK”

3) I did insert my original “HP All-In-One” software CD, but it still could not find "TrayApp.msi" So, the installation is incomplete.

4) If I try to run HP Solution Center, error message comes up: Parsing error in file

C:\Program Files\HP\Digital Imaging\bin\hpqscloc\1033.xml

5) My OS is MS Windows Vista 32

6) In the past I was able to download/install and it worked fine.
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Apple MacBook, 5,1
    CPU
    Intel Core 2 Duo 2.4Ghz
    Memory
    4GB DDR3
    Graphics card(s)
    Nvidia 9400m
    Monitor(s) Displays
    13.3" Apple MacBook LCD Screen + 22" HannsG DVI LCD + 21.5" Samsung USB Lapfit Monitor LD220
    Screen Resolution
    1280x800 + 1920x1080 + 1920x1080
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    SATA Internal 2.5" 500GB (305GB HFS+, 195GB NTFS) External USB 3.5" 1TB (HFS+)
    Case
    Aluminium Unibody
    Mouse
    Apple Magic Mouse
    Keyboard
    Apple Late 2009 Wireless Keyboard (US)
    Internet Speed
    6.33Mb/s up. 0.36Mb/s down.
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    Harman Kardon Soundsticks II Speakers
osholt said:
Hello and welcome :party:.

HP recommends for missing .msi files that you completely reinstall the software.

You can read more on this at Resolving MSI Startup Errors - HP Customer Care (United States - English)

Oli
Click to expand...

Thanks for your suggestion.

But, that's exactly what i tried to do "completely reinstall the software."

And followed the instructions @ Resolving MSI Startup Errors - HP Customer Care when the message appears that TrayApp cannot be found and original CD is needed, I inserted the CD. But, it still couldn't find TrayApp.

As far as the other option to find TrayApp via Browser, there is no TrayApp.msi file anywhere on my PC.

So, what now? Where can I get TrayApp.msi ?
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Apple MacBook, 5,1
    CPU
    Intel Core 2 Duo 2.4Ghz
    Memory
    4GB DDR3
    Graphics card(s)
    Nvidia 9400m
    Monitor(s) Displays
    13.3" Apple MacBook LCD Screen + 22" HannsG DVI LCD + 21.5" Samsung USB Lapfit Monitor LD220
    Screen Resolution
    1280x800 + 1920x1080 + 1920x1080
    Hard Drives
    SATA Internal 2.5" 500GB (305GB HFS+, 195GB NTFS) External USB 3.5" 1TB (HFS+)
    Case
    Aluminium Unibody
    Mouse
    Apple Magic Mouse
    Keyboard
    Apple Late 2009 Wireless Keyboard (US)
    Internet Speed
    6.33Mb/s up. 0.36Mb/s down.
    Other Info
    Harman Kardon Soundsticks II Speakers
Hi anatol,

I installed the HP download (and update) a week or so ago and the install files are still on my machine. I installed it after reinstalling Vista, so I didn't have a previous version, though.

I found TrayApp.msi in the C:\Users\Ed\AppData\Local\Temp\7zS4941\setup\trayapp folder.

Given that I didn't have your problem, even if you find it there it may not work if there's a problem with your msi registry entries. In that case, I'd suggest running the 'Windows Installer Cleanup' utility, as described in the link in osholt's last message.

If that doesn't do it, use Revo Uninstaller Download Revo Uninstaller Freeware - Free and Full Download, selecting the Deep Scan method after normal uninstall to remove leftover files and keys and completely reinstall the app.

Hope this helps.

Ed
 

My Computer

System One

  • Manufacturer/Model
    Home Grown Desktop
    CPU
    Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
    Motherboard
    ASUS P5B-E
    Memory
    3006 MB
    Graphics card(s)
    NVIDIA GeForce 8400 GS 512MB
    Sound Card
    Motherboard - SoundMax
    Monitor(s) Displays
    ViewSonic VX2235wm / Dell 17" Generic PnP Anolog
    Screen Resolution
    1680 x 1050 x 4294967296 colors / 1024 x 768
    Hard Drives
    3 x ST3250620AS 250GB SATA IDE 1 x WDC WD1200JD-00GBB0 120 GB SATA IDE
    PSU
    Enerrmax 535W All-in-one SLI 20/24+6+
    Case
    Antec Sonata
    Cooling
    Antec 12cm SmartCool
    Mouse
    Logitech MX100 Laser
    Keyboard
    Logitech LX710
    Internet Speed
    Bell Canada DSL 12MBps (supposedly)
    Other Info
    2 x HP Pavilion 9700v Laptops
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