Windows Crashing while using Firefox

B

barbjean

Member
My computer seems to crash a lot. Windows catches it and closes down and then I opt to open it in safe mode. Then I have no idea what to do. I looked at Event Viewer and saw lots of errors but I don't know what to do about those. Some were caused by the cpu running on battery and losing power. The last crash happened as I was using Firefox, in Yahoo Calendar. I would love some advice.

By the way, I had the same problem that Meltie had a few weeks ago (not being able to use system restore and I did many of the things you told her to do. I uninstalled Norton's 360, downloaded Microsoft Security Essentials and Malwarebytes AntiMalware. I haven't figured out how to get Malw. A. to run on a schedule. I have the free program.
Thanks very much.
Barb
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron 1720
    Memory
    4 G
Hi Barb,

Does it work properly in safe mode?
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Try reinstalling firefox?
 

My Computer

System One

  • Manufacturer/Model
    Hp pavillion a6110n
    CPU
    amd athlon 64 x2 live! 4400+
    Memory
    4 gigs 3.3 useable
    Graphics card(s)
    Finally! SAPPHIRE 100283L Radeon HD 5770 (Juniper XT) 1GB 12
    Monitor(s) Displays
    generic pnp monitor
    Screen Resolution
    1280x1024
    Hard Drives
    7.2k rpm 1 linux ubuntu partition 1 vista partition 1recovery partition 1 windows 7 partition 1linux swap partition
    PSU
    500W, antc earthwatts EA500
    Case
    normal black case
    Cooling
    fans
    Mouse
    logitech mouse (small to fit hand perfectly)
    Keyboard
    saitek cyborg gaming keyboard
    Internet Speed
    dsl
    Other Info
    2.3 ghz amd
Hi Rich,

I have not stayed in Safe mode for that long. When the cpu crashes, it is usually days apart so it is hard to get it to happen again. I also have had lots of crashes and failures of just Firefox so maybe I will reinstall it as Katokato suggests.

Thanks
Barb
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron 1720
    Memory
    4 G
I did not understand if it is just FF or with other browsers as well. If it is just FF, reinstalling could not hurt. If you have just used FF, try using IE, see if the problem persists. If the problem is gone, yes it is a FF problem you could reinstall or use another browser. If the problem persisits forget reinstalling, the problem has another source.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Hi barbjean,

Try to remove all cookies on firefox.

Start firefox

Edit -> Preferences -> Privacy -> remove idividual cookies -> Remove All Cookies

to see whether your problem can be solved.

B.R.
satimis
 

My Computer

System One

Hello barbjean,
If you have any add ons, disable them all, just use the basic FF, and then retry.
Hope this helps, good luck and post your results.
 

My Computer

System One

  • Manufacturer/Model
    Self Build
    CPU
    QX9650 (black box) [email protected]
    Motherboard
    Asus P5Q Premium
    Memory
    8GB-4x2GB Corsair Dominator DDR 2-1066
    Graphics card(s)
    2 x ASUS EAH 4870 X 2 (Quad)
    Sound Card
    Supreme FX 2
    Monitor(s) Displays
    Fujitsu Siemens 22inch flat screen
    Screen Resolution
    1680x1050
    Hard Drives
    150 Gig WD Raptor 300 Gig Maxtor 300 Gig Maxtor, (External)
    PSU
    CoolerMaster 1000
    Case
    CoolerMaster N-Vidia stacker 830
    Cooling
    Noctua NH-U12P x 1x120mm fan, 6x120mm case fans
    Mouse
    Logitech G5
    Keyboard
    Logitech G15
    Internet Speed
    20Mbps
    Other Info
    Audio FX Pro 5+1 gaming head set
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