neeed help!!

danny10 · Apr 5, 2010

Hi, i have been having problems with my pc ever since i first got it christmas 2008. i decided to get a new pc to play spore, so picked this one as it was enough to meet the requirements to play it. the only problem is it crashes after a few minutes of playing, and crashes with every other game i try playing no matter how old or little requirements they require. most times the bluescreen of death will show but sometimes a pop up appears and says something about the instruction at bla bla memory bla bla then the computer would just reboot. it also does this when i run google earth or dvds sometimes. i have tried many ways of fixing it myself and searched the net for answers with out any success. please help me, my warrenty has ran out so i cant take it back to the shop and i have never been able to use the computer to its full potential.

thank you.

richc46 · Apr 5, 2010

Welcome

It would be easier to answer if you filled out your system specs. Until then, it could be memory, overheating, drivers or many other causes.

stoneys-nutz · Apr 5, 2010

Hello danny10,
Go to C > Windows > Minidump, zip up the files and upload them with your next post.
You may need to save them to your desktop first.
Upload the files and we will take a look at them.

richc46 · Apr 5, 2010

You may also want to get us the dmp report on the crashes.

This is for Vista and Windows 7

[1 - Novice] How to ask for help with a BSOD problem - Windows 7 Forums

Hey, Stu, we were typing at the same time.

danny10 · Apr 5, 2010

thanks for your replay.

im sorry but could you show me how to fill out my system specs?

my pc is a 32bit vista, packard bell

richc46 · Apr 5, 2010

Speccy - System Information - Free Download

Use this

You should have this information, not just for us, but for your own knowledge.

danny10 · Apr 5, 2010

here you go .

p.s system specs are updated on my profile.

danny10 · Apr 5, 2010

danny10 said:
here you go .

p.s system specs are updated on my profile.

never mind i found out how to upload and edit post with zip files. hope this helps

richc46 · Apr 5, 2010

Go to search and type memory diagnostics. Will notify about any memory problems.

danny10 · Apr 5, 2010

i ran the test an said no problems

stoneys-nutz · Apr 5, 2010

richc46 said:
You may also want to get us the dmp report on the crashes.

This is for Vista and Windows 7

[1 - Novice] How to ask for help with a BSOD problem - Windows 7 Forums

Hey, Stu, we were typing at the same time.

Great minds ?.

stoneys-nutz · Apr 5, 2010

I would start by running a file check.
Open a command prompt as administrator and type in sfc/scannow then press enter, this will check the file system for errors, you may have to run this more than once if errors are found.
Next, go to your HDD makers site and download their diagnostic software, run the program and check for HDD errors.

Run a full virus scan and check for malware.

Malwarebytes

If you have anything overclocked, set it back to default for now.

The minidump files are inconclusive

STOP 0x0000007A: KERNEL_DATA_INPAGE_ERROR

Usual causes: Memory, Paging file corruption, File system, Hard drive, Cabling, Virus infection, Improperly seated cards, BIOS, Bad motherboard, Missing Service Pack

You may find that you have to format and re-install Vista, if for no other reason than to eliminate the OS.

Try the above and post the results. Good luck.

danny10 · Apr 5, 2010

i followed the command prompt instructions and the log file it told me to go to i cant access two of the four file in the CBS folder, in the two file i can get into it says no errors.

the malwarebytes run a full scan, log has been uploaded. how can i reinstall vista? if that can fix my problem im up for it.

and thanks for your help so far

richc46 · Apr 5, 2010

What kind of Vista DVD do you have? upgrade or full retail?

danny10 · Apr 5, 2010

my vista came build into my pc, i dont think i have a dvd. its Vista Home Premium 32-bit if that is what you mean?

richc46 · Apr 5, 2010

OK, then if you want we can get you back to factory specs. All of your programs, etc will be gone, you will have to reinstall; I think it is too soon for that. Lets take our time. Usually the Blue screen is hardware

Boot your computer, listen for the beeps. One? Two? Three? Long? short? etc.
Listen carefully and get back.

danny10 · Apr 5, 2010

boot my computer do you mean shut down and turn back on again then listen for the beeps? i think i have done factory specs before and it didnt help with the problem but il do it again if need, maybe i done something wrong.

richc46 · Apr 5, 2010

I just read your malware report that Stoney asked for, there are 14 infections, that can be the problem. They must be removed.

If not done already, run malware and at the end you may be given the option to remove or
Quarantine, take the choice that is given.

danny10 · Apr 5, 2010

i have all threats quarantine, should i deleted them permanently?

richc46 · Apr 5, 2010

danny10 said:
boot my computer do you mean shut down and turn back on again then listen for the beeps? i think i have done factory specs before and it didnt help with the problem but il do it again if need, maybe i done something wrong.

When you did it this, did you have to reinstall your programs?

Yes shut it down, tur on and then listen for the beeps.

If they are quarantined, that is fine for now.

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