Keyboard stuck in "shift" mode

T

TNLADY

New Member
this is my first post so please be patient if i don"t present information correctly> also< please overlook my punctuation errors since that is the nature of this post> i can"t use the enter key so i can"t start new paragraph either> as you can see by my info so far< my keyboard is displaying the character that should be displayed when the shift key is depressed> i cannot type any numbers< commas< periods< etc> here is how it began: i have a toshiba a:two fifteen laptop with vista sixty four os> i spilled a small amount of water on it and quickly turned it upside down and then used a towel to wipe the entire keyboard> it appears that while wiping with the towel< i depressed something that screwed everything up> at least that is what i am hoping> the sticky key sound came on when i turned the system back on> i have gone into _ease of access_ and none of the boxes have been checked> i did a system restore back before this started and that didn"t change it> also< i have tried to use the on screen keyboard and it does the same thing as the real keyboard> does anybody have a clue what else i can do?
 

My Computer

System One

  • Manufacturer/Model
    TOSHIBA SATELLITE
To me it sounds like the key may be gone.

Try two things

Hit Cap Lock see it that changes anything

Borrow a keyboard and see it that helps. If you are using a laptop, without a separate keyboard, I do not know what else to suggest.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Hi TNLADY and welcome to Vista Forums :party:

It sounds like some of the water has penetrated the keyboard and is shorting out either (or both) of the Shift keys. Have you tried using a hair dryer to see if you can dry out your keyboard?
 

My Computer

System One

  • Manufacturer/Model
    Dwarf Dwf/11/2012 r09/2013
    CPU
    Intel Core-i5-3570K 4-core @ 3.4GHz (Ivy Bridge) (OC 4.2GHz)
    Motherboard
    ASRock Z77 Extreme4-M
    Memory
    4 x 4GB DDR3-1600 Corsair Vengeance CMZ8GX3M2A1600C9B (16GB)
    Graphics card(s)
    MSI GeForce GTX770 Gaming OC 2GB
    Sound Card
    Realtek High Definition on board solution (ALC 898)
    Monitor(s) Displays
    ViewSonic VA1912w Widescreen
    Screen Resolution
    1440x900
    Hard Drives
    OCZ Agility 3 120GB SATA III x2 (RAID 0) Samsung HD501LJ 500GB SATA II x2 Hitachi HDS721010CLA332 1TB SATA II Iomega 1.5TB Ext USB 2.0 WD 2.0TB Ext USB 3.0
    PSU
    XFX Pro Series 850W Semi-Modular
    Case
    Gigabyte IF233
    Cooling
    1 x 120mm Front Inlet 1 x 120mm Rear Exhaust
    Mouse
    Microsoft Comfort Mouse 3000 for Business (USB)
    Keyboard
    Microsoft Comfort Curve Keyboard 3000 (USB)
    Internet Speed
    NetGear DG834Gv3 ADSL Modem/Router (Ethernet) ~4.0 Mb/s (O2)
    Other Info
    Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray Lexmark S305 Printer/Scanner/Copier (USB) WEI Score: 8.1/8.1/8.5/8.5/8.25 Asus Eee PC 1011PX Netbook (Windows 7 x86 Starter)
the caps lock is on as i type this now> if i turn the caps lock off< I TYPE IN ALL CAPS BUT STILL CAN"T USE THE NUMBER AND PUNCTUATION KEYS> in other words< the caps lock is working backwards> i have not tried an external keyboard but since the on_screen keyboard is behaving the same as the regular keyboard< does that suggest that it is not a keyboard problem? this is so frustrating> by the way< thank you so much for responding>
 

My Computer

System One

  • Manufacturer/Model
    TOSHIBA SATELLITE
I originally thought that the keyboard was gone, Dwarf agrees. I think that the only sure way is to borrow a keyboard and see if it works. Fortunately, keyboard are relatively cheap.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
That is normal behaviour between the Shift and Caps Lock keys. They are mutually exclusive, but this behaviour only extends to the letters and not the symbols. Think of it in this way - you can use the Caps Lock key to set the case in which to type (lower/upper) and then use the Shift key to reverse the case when required.

I'm unsure whether Richard's suggestion of trying a new keyboard will work because, although laptops can be used with an external mouse, I don't know if they can be used with external keyboards.

I would try my previous suggestion and see if you can thoroughly dry out your keyboard.
 

My Computer

System One

  • Manufacturer/Model
    Dwarf Dwf/11/2012 r09/2013
    CPU
    Intel Core-i5-3570K 4-core @ 3.4GHz (Ivy Bridge) (OC 4.2GHz)
    Motherboard
    ASRock Z77 Extreme4-M
    Memory
    4 x 4GB DDR3-1600 Corsair Vengeance CMZ8GX3M2A1600C9B (16GB)
    Graphics card(s)
    MSI GeForce GTX770 Gaming OC 2GB
    Sound Card
    Realtek High Definition on board solution (ALC 898)
    Monitor(s) Displays
    ViewSonic VA1912w Widescreen
    Screen Resolution
    1440x900
    Hard Drives
    OCZ Agility 3 120GB SATA III x2 (RAID 0) Samsung HD501LJ 500GB SATA II x2 Hitachi HDS721010CLA332 1TB SATA II Iomega 1.5TB Ext USB 2.0 WD 2.0TB Ext USB 3.0
    PSU
    XFX Pro Series 850W Semi-Modular
    Case
    Gigabyte IF233
    Cooling
    1 x 120mm Front Inlet 1 x 120mm Rear Exhaust
    Mouse
    Microsoft Comfort Mouse 3000 for Business (USB)
    Keyboard
    Microsoft Comfort Curve Keyboard 3000 (USB)
    Internet Speed
    NetGear DG834Gv3 ADSL Modem/Router (Ethernet) ~4.0 Mb/s (O2)
    Other Info
    Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray Lexmark S305 Printer/Scanner/Copier (USB) WEI Score: 8.1/8.1/8.5/8.5/8.25 Asus Eee PC 1011PX Netbook (Windows 7 x86 Starter)
thank you for your suggestions> i will try the hair dryer and then the external keyboard and let you know what happens> i really appreciate you taking the time to help those of us that know enough to get in trouble>
 

My Computer

System One

  • Manufacturer/Model
    TOSHIBA SATELLITE
You made a mistake, we all do. But now, you have met friends,who help each other and that makes things so much better. Wish you luck.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Well< i tried an external keyboard and it behaved the same as the laptop keyboard> the characters displayed are what would display if the shift key were depressed> so is there anything left to try? i can"t imagine what would make it do this>
 

My Computer

System One

  • Manufacturer/Model
    TOSHIBA SATELLITE
Sorry, that all attempts at fixing the keyboard have failed. I think the only option is to bring it in for repair or maybe even buy a new one. This does not sound like a software problem, it sounds like hardware that requires technical knowhow.

That being said, I would contiune to try to dry it out with the hair dryer, but do not let the keyboard get too hot. Then leave it alone for a couple of days, and see what happens.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
i want to add an update to my problems with this keyboard> i decided to try one more time to do a restore and see if it made a difference> when the reboot was finished and all was restored< i was thrilled to see that i could type numbers and everything seemed to be fine> i left for a while and when i came back and started using the laptop< it was right back where it started> the shift seems to be turned on or stuck>
i just want to know if anybody thinks there is hope for this thing or is a sign of a terminal illness? it just doesn"t make sense to me that this problem would be shared among the regular keyboard< the on_screen keyboard and an external keyboard> thanks for your help>
 

My Computer

System One

  • Manufacturer/Model
    TOSHIBA SATELLITE
Have a look on their forum to see if something there helps you. Please post back to let us know how you are getting on.

Search - Toshiba Laptop Forums

P.s. It would help us if we knew the full model number of your laptop.
 

My Computer

System One

  • Manufacturer/Model
    Dwarf Dwf/11/2012 r09/2013
    CPU
    Intel Core-i5-3570K 4-core @ 3.4GHz (Ivy Bridge) (OC 4.2GHz)
    Motherboard
    ASRock Z77 Extreme4-M
    Memory
    4 x 4GB DDR3-1600 Corsair Vengeance CMZ8GX3M2A1600C9B (16GB)
    Graphics card(s)
    MSI GeForce GTX770 Gaming OC 2GB
    Sound Card
    Realtek High Definition on board solution (ALC 898)
    Monitor(s) Displays
    ViewSonic VA1912w Widescreen
    Screen Resolution
    1440x900
    Hard Drives
    OCZ Agility 3 120GB SATA III x2 (RAID 0) Samsung HD501LJ 500GB SATA II x2 Hitachi HDS721010CLA332 1TB SATA II Iomega 1.5TB Ext USB 2.0 WD 2.0TB Ext USB 3.0
    PSU
    XFX Pro Series 850W Semi-Modular
    Case
    Gigabyte IF233
    Cooling
    1 x 120mm Front Inlet 1 x 120mm Rear Exhaust
    Mouse
    Microsoft Comfort Mouse 3000 for Business (USB)
    Keyboard
    Microsoft Comfort Curve Keyboard 3000 (USB)
    Internet Speed
    NetGear DG834Gv3 ADSL Modem/Router (Ethernet) ~4.0 Mb/s (O2)
    Other Info
    Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray Lexmark S305 Printer/Scanner/Copier (USB) WEI Score: 8.1/8.1/8.5/8.5/8.25 Asus Eee PC 1011PX Netbook (Windows 7 x86 Starter)
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