Solved Problem with Windows Vista Help and Support

J

jmruperto

Member
I have what amounts to a minor problem with my Help and support, but I would like to find out the cause of the problem (was it something I did) and fix it.

The problem is best illustrated, so I have attached a screen capture of a typical Help and support dialog box. As illustrated, each discussion point has a red X on the selection button (sorry, do not know the proper term for this). Help and Support works fine but the image or icon on each button is gone and only a red X remains.

Anyone know what caused this, and or how to fix it??
 

Attachments

  • Capture.JPG
    Capture.JPG
    55 KB · Views: 35

My Computer

System One

  • Manufacturer/Model
    HP Pavilion dv9700 Notebook
    CPU
    Intell Core2 Duo T5750 2.0 GHz
    Memory
    4.0 GB

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2, 4TB Samsung 990 PRO PRO M.2, 8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master 3
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system, Logitech BRIO 4K Pro webcam, HP Color LaserJet Pro MFP M477fdn, APC SMART-UPS RT 1000 XL - SURT1000XLI, Galaxy S23 Plus phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD
jmruperto said:
I have what amounts to a minor problem with my Help and support, but I would like to find out the cause of the problem (was it something I did) and fix it.

The problem is best illustrated, so I have attached a screen capture of a typical Help and support dialog box. As illustrated, each discussion point has a red X on the selection button (sorry, do not know the proper term for this). Help and Support works fine but the image or icon on each button is gone and only a red X remains.

Anyone know what caused this, and or how to fix it??
Click to expand...


Flavius and Brink:

I just completed the registry update suggested in you response. Capture.JPG The attached image is a screen capture of the Windows Vista Help and Support home page. Notice the single remaining red 'x'. I checked several help articles and found no other red 'x's. I can live with just on.

As to the cause of the problem. Help and support was whole when I bought the machine, so this condition occured sometime after that. I use C-cleaner regularly to keep things working smoothly, and have not had any apparent problems. Perhaps I deleted a registry key in one of the cleanup operations. I is sometimes weeks before I need to use help and if a key was deleted I may not have tied it to this. This is just a guess. Thanks again.:)

NOW, CAN YOU HELP ME WITH A SMALL PROBLEM THAT I AM HAVING WITH D-LINKS SHAREPORT UTILITY.......JUST KIDDING. I'M OFF TO THE NEXT FORUM.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion dv9700 Notebook
    CPU
    Intell Core2 Duo T5750 2.0 GHz
    Memory
    4.0 GB
You're welcome Joseph. Hopefully that one will work soon for you as well.

I have found that it's usually not best to just let registry cleaners delete what it finds automatically. Doing so may result in all sorts of unknown issues. :(
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2, 4TB Samsung 990 PRO PRO M.2, 8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master 3
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system, Logitech BRIO 4K Pro webcam, HP Color LaserJet Pro MFP M477fdn, APC SMART-UPS RT 1000 XL - SURT1000XLI, Galaxy S23 Plus phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD
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