Passage Express for Legacy keeps crashing before opening

S

sober705

New Member
Passage Express Stopped Working

Problem signature:
Problem Event Name: APPCRASH
Application Name: Passage.exe
Application Version: 2.3.0.49
Application Timestamp: 4b51e666
Fault Module Name: StackHash_1703
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 0252a8ed
OS Version: 6.0.6002.2.2.0.768.2
Locale ID: 1033
Additional Information 1: 1703
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 1344
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e
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Microsoft Online Crash Analysis

Can anyone tell me what is going on? I have check using my virus and malware programs and found nothing. Even check my firewall in windows and McAfee and they are not blocking this program. This program worked for awhile as free edition, but when I upgrade to liscence produce this happen. It will not even open the "splash window nor a welcome window". I have install the same program on Windows XP computer and it is running fine. But I need it to run on Windowas Vista Home Basic 32.
Passage Express is a program to make family history (genelogy) on dvd.
 

My Computer

System One

do you have two firewalls? if yes thats probably your problem....disable one!!
 

My Computer

System One

  • Manufacturer/Model
    acer aspire 6930
    Memory
    3GB
    Graphics card(s)
    onboard
    Sound Card
    onboard
    Hard Drives
    320GB
have you tried reinstalling it? (may help) does the programs mfgr have support?
 

My Computer

System One

  • Manufacturer/Model
    acer aspire 6930
    Memory
    3GB
    Graphics card(s)
    onboard
    Sound Card
    onboard
    Hard Drives
    320GB
I have uninstall and reinstalled still the same thing comes up. I have emailed their tech support and they have no idea why this is happenning to me.
 

My Computer

System One

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