blank screen after logging on vista...

I

IcePack

New Member
Hello, i have been having this frustrating issue all day and need some help please. I am using vista home premium on my dell inspiron 518 and after i type my password on the logon screen, it goes blank and my computer shuts down to protects itself from a problem, according to the message displayed on my screen...i am able to start in safe mode, and did restore to an earlier date but problem still there...
Thanx for any advices
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron 518
    CPU
    2.53 GHz
    Memory
    3.00 GB
    Internet Speed
    high speed
try safe mode with command prompt & type sfc /scannow note the space between scf & /scannow ...good luck
 

My Computer

System One

  • Manufacturer/Model
    acer aspire 6930
    Memory
    3GB
    Graphics card(s)
    onboard
    Sound Card
    onboard
    Hard Drives
    320GB
An important question. Is your screen blank or is it blue? If it is blue you may have what is known as BSOD.

Read this do the first part if you feel that you do have a BSOD.

Then post the minidump folder and you will be helped.

[1 - Novice] How to ask for help with a BSOD problem - Windows 7 Forums

Only do this if you feel that you do have a BSOD blue screen of death. If you are not sure a quick google on the subject will tell you everything.

The part that I asked you to do is the same for Vista and Win 7
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
ok, thanx a lot, i will try this and see what happens..cheers
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron 518
    CPU
    2.53 GHz
    Memory
    3.00 GB
    Internet Speed
    high speed
Screen goes blank (kinda light green/yellow actually...) i am trying safe mode with command prompt sfc /scannow at the moment..waiting for completion...thanx 4 reply
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron 518
    CPU
    2.53 GHz
    Memory
    3.00 GB
    Internet Speed
    high speed
Just completed the scan and received this message:windows resource protection found corrupted files but was unable to fix some of them. details are included in the cbs.log windir/cbs/cbs.log
clueless on what to do next...
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron 518
    CPU
    2.53 GHz
    Memory
    3.00 GB
    Internet Speed
    high speed
The first thing you do is run the sfc 2 or 3 more times. It is a great tool but fixes only one problem at a time.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
What i think happened was that i opened an attachment that was corrupt..the message displayed when windows shuts down is only visible for half a second, so it's hard to tell if it's bsod, but i had time to read the first line of that message:a problem has been detected and windows has shut down to prevent damage to your computer..Didn't have time to read further down, windows just restarts....if its bsod, does that mean my computer is dead??? i'm trying for the third time the sfc scan now.....thanx alot for ur replies...
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron 518
    CPU
    2.53 GHz
    Memory
    3.00 GB
    Internet Speed
    high speed
Sorry, that I mentioned the BSOD's d word. You have my word if it is the BSOD, but does not sound like it now, we have a BSOD, expert. He has helped everyone, who has needed it. You will be up and running again.

Did you check for the mini dump file?
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Hmmm.still having corrupt files after 6 scans..if it is bsod, is there any hope???
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron 518
    CPU
    2.53 GHz
    Memory
    3.00 GB
    Internet Speed
    high speed
thanx guys, i didn't see ur post before my last reply..cheers
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron 518
    CPU
    2.53 GHz
    Memory
    3.00 GB
    Internet Speed
    high speed
Six times is enough. That will not work. See what is in your mini dump.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
what;s a mini dump? i am not too computer savvy, so sorry if i'm a bit slow here...
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron 518
    CPU
    2.53 GHz
    Memory
    3.00 GB
    Internet Speed
    high speed
Look up the starting posts. I gave instructions on what it is, and how to access it. If you tell me this is not BSOD, we do not need it, we can move on.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
ok, i'm just about to follow the instructions re: mini dump...i'm starting to have a real headache but i want to resolve this issue, like i said b4, sorry if i'm a bit slow, it's a learning process at the same time for me....again, thanx alot for ur help and advice
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron 518
    CPU
    2.53 GHz
    Memory
    3.00 GB
    Internet Speed
    high speed
I will not be here for a short while. You can post,we have many members ready to help. When I return the first file that I check will be yours.

Just as a side note, you are doing fine. Just take your time, realax and we will get this done.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
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